Telefonica UK Limited

O2 Workforce Scheduling

Workforce Scheduling from O2 helps organisations to optimise their staff rotas. Demand can be met with the right staff at the right time by combining predictive analytics with simple apps for managers and staff. Organisation save costs and improve performance while employees gain more flexibility and engagement.


  • Automatic staff e-rostering with EWTD analysis
  • Holiday and sick leave management
  • Shift swaps for staff
  • Rota template design and analysis
  • Ability to clock-in and clock-out (time & attendance)
  • Mobile applications (android & iOS) for staff
  • Instant notifications for staff and managers (email, push notification)
  • 24/7 support available
  • End-end solution options including devices, connectivity, deployment and management


  • Immediate visibility of all schedule changes
  • Match staff to demand for more effective staffing
  • Fill available shifts at short notice
  • Dramatically reduce administration time on creating and sharing rotas
  • Better understand staff hours worked and utilisation
  • Ensure working rule compliance
  • Empower staff to manage work-life balance
  • Single provider for full solution and support


£2.00 a person a month

Service documents

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G-Cloud 12

Service ID

2 8 2 5 6 4 9 7 8 1 1 5 4 4 3


Telefonica UK Limited Steve Smith
Telephone: 07834 571216

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
Requires an internet connection and internet enabled device.
System requirements
Any modern browser (including IE 11 and above)

User support

Email or online ticketing support
Email or online ticketing
Support response times
We shall use all reasonable endeavours to respond to requests for Support Services promptly, and in any case in accordance with the following time periods:
(a) critical: 1 Business Hour;
(b) serious: 4 Business Hours;
(c) moderate: 1 Business Day; and
(d) minor: 5 Business Days.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Access via app or online.
Testing performed by chat provider.
Onsite support
Yes, at extra cost
Support levels
- account manager and technical account manager as standard
- onsite and offsite training and support (at additional cost)
- 24/7 emergency issue phone number ( as standard)
Support available to third parties

Onboarding and offboarding

Getting started
We provide:
- onsite training
- online training
- user documentation
Service documentation
End-of-contract data extraction
The O2 account manager will arrange for your data to be returned or deleted in line with GDPR requirements.
End-of-contract process
Return of data is included in contract end.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Differences between the mobile and desktop service
Administrator platform requires a tablet
Staff can access the platform via any internet enabled device that meets our minimum spec.
Service interface
What users can and can't do using the API
Numerous, please Numerous, please request details directly
, and see Service Definition document for further details.
API documentation
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Customisation available


Independence of resources
Each client is hosted on a separate private cloud instance.


Service usage metrics
Metrics types
Dashboards, reports and on request.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller (no extras)
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Front-end via reports feature or via their O2 account manager.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9% uptime.
Approach to resilience
Further information available upon request.
Outage reporting
-Public dashboard
-Email alerts

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
User-authentication required.
In some cases, locked to specific IP address.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
QMS International
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
All relevant current processes are covered.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
  • GDPR Compliant
  • ISO9001

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
In line with ISO 27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We manage in line with ISO 9001
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats assessed by our technical team. Patches either auto-installed, or immediate / next release cycle depending on the issue.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Further details are available upon request.
We have a full server & database monitoring service both in-house and with our cloud service provider.
We have a team able to react 24/7 if required.
Incident management type
Supplier-defined controls
Incident management approach
We have procedures in line with ISO 27001.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£2.00 a person a month
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.