KnowledgeKube, a low-code RAD Platform that makes it faster to develop highly connected enterprise applications for the Web, Windows, iOS and Android.
Create small productivity apps to large scale enterprise solutions that can be deployed across the enterprise and that easily connect with enterprise data, cloud services and devices.
- Create highly configurable applications, handle process, decision making and compliance.
- Build professional forms with all the controls you’ll ever need.
- Customise user journeys with unlimited user states and roles.
- Build and develop complex expressions with the simplicity of Excel.
- Connect and exchange data with current and legacy systems.
- Develop apps once; Deploy HTML and native mobile, without modifications.
- Index and search data independently from its original data source.
- Dynamically shape, filter and derive new data.
- Microsoft Word compatible document templates for report and document generation.
- Rapid Proof of Concepts, Quickly Build up and Tear down.
- Cross-platform apps without hassle of HTML, Custom API’s, Cross Compilations.
- Connect to over 60 products, services, formats, technologies, without programming.
- Scale the Apps You Build, Deploy with Elastic Scale Support.
- Provide better digital experiences, without the time/cost of traditional development.
- Orchestrate, mine data from disparate enterprise systems into organised processes.
- Advanced statistical analysis functions and machine learning algorithms.
- Create feature rich user interfaces to improve user adoption.
- Utilise decision trees; create predictive apps based on input variables.
- ISO 27001 and CESG Security Accredited, for peace of mind.
£1000 to £15000 per unit per month
- Education pricing available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
0121 605 2050
|Software add-on or extension||No|
|Cloud deployment model||Hybrid cloud|
|System requirements||Internet Connectivity|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||
2 Hours response Monday to Friday 9-5
8 Hours response Outside normal Business Hours
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Support levels||Support levels and service levels are included in total service costs and dependent on severity and assigned priority levels. Full details can be found in the Service Definition Document.|
|Support available to third parties||No|
Onboarding and offboarding
KnowledgeKube features an extensive online learning academy, providing basic training through to advanced case study scenario-based requirements.
Published on-line and accessible from any internet connected device, this is also supported by an active online community forum.
Users can progress through the training courses at their own pace and in their own time
Classroom training is available on request.
|End-of-contract data extraction||Data extracts can be provided in all main database formats as well as CSV and Excel|
|End-of-contract process||When an organisation chooses to terminate the contract for KnowledgeKube, any data extract requirements, Mercato will endeavour to deliver these, where possible. There will be a cost for this service.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
The KnowledgeKube platform is delivered as a Winforms Application published via Microsoft Remote Desktop client.
Microsoft Remote Desktop client is available for Windows Desktop, IOS, Android, Windows Mobile, Windows RT and Windows Phone and Mac
|Accessibility standards||None or don’t know|
|Description of accessibility||None|
|What users can and can't do using the API||KnowledgeKube provides a fully configurable extensibility layer via it's Application Gateway technology. Users can configure new API's, connect to external API's, copy and edit existing API's from within the KnowledgeKube tool|
|API documentation formats||
|API sandbox or test environment||Yes|
|Independence of resources||KnowledgeKube is hosted in a Hybrid environment taking advantage of the Microsoft Elastic Cloud technology. As such almost infinite scale is provided for and delivered automatically by the use of devops monitoring and automatic scaling of customer resource in a predictive, demand-led hosting environment.|
|Service usage metrics||Yes|
|Metrics types||Number of users using the service. Error reporting. Abandoned applications. Successful applications|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Users can export data into many formats; MySQL, Amazon DBs, Google Big Query, Excel, Google Spreadsheets and many more.|
|Data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
Monthly Uptime Percentage <99.95% Service Credit 10%
Monthly Uptime Percentage <99% Service Credit 20%
|Approach to resilience||Information available on request|
|Outage reporting||User defined error message displayed if service unavailable.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Restricted to authorised users only with complex Password policy in place, Passwords changed at regular defined periods in line with current policies and procedures, Formal starters and Leavers Process ensures correct level of access at start and removal at termination of employment. internal Audits ensure compliance|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users receive audit information on a regular basis|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users receive audit information on a regular basis|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||12/02/2013 Last Revision Dated : 28/10/2016|
|What the ISO/IEC 27001 doesn’t cover||All areas of the Business are In scope, no exclusions are present on the S.O.A|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Who accredited the PCI DSS certification||WORLDPAY|
|PCI DSS accreditation date||18/10/16|
|What the PCI DSS doesn’t cover||On-site Payment Card readers|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
We have in operation an ISMS which is maintained by the Information Security Officer.
We are accredited to ISO/IEC 27001:2013 and are audited by a UKAS accredited body on an annual basis
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Change management is incorporated as part of our ISO/IEC 27001:2013 Accreditation.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||There is a strict patch management process in place, critical Patches are deployed within 24 hours of availability, a number of sources are used to determine potential threats, Enterprise level Antivirus controls are in place and maintained|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
We use a number of monitoring software applications to supply real-time information that is displayed to the operations and Infrastructure & Security Teams.
The response and timescale of the response is based on the severity of the information being provided
|Incident management type||Supplier-defined controls|
|Incident management approach||
There is a robust incident management policy in place and enforced as part of our ISO/IEC 27001:2013 accreditation
Incidents are reported on the corporate Intranet
The Information security Officer responds to any incidents reported in line with established control procedures
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£1000 to £15000 per unit per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||For training, non-commercial users, digital transformation specialists and citizen developers. Ideal for prototyping and other solution development scenarios.|
|Link to free trial||http://bit.ly/2nWLkTX|