Fincore Limited

Finworks Onboarding, Implementation, Integration & Support Services

Finworks’ expert consultants and support team can provide accelerated on-boarding, business analysis, configuration, data and service migration, integration, helpdesk, training and support services in relation to Finworks’ case management, workflow, data management and Big Data cloud services. We have a strong track record in delivering for the public sector

Features

  • Support, helpdesk and user management of Finworks cloud services
  • Service deployment and accelerated onboarding to Finworks cloud services
  • Configuration of workflows, business rules, dashboards, data feeds and reports
  • Business analysis in relation to Finworks cloud services
  • Transition management to/from Finworks cloud services
  • Data migration to/from Finworks cloud services
  • Integration of Finworks cloud services to third party systems
  • Integration of Finworks cloud services to in-house/legacy systems
  • Information management and digital continuity for Finworks cloud services
  • Other SIAM integration and management services for Finworks cloud services

Benefits

  • Depth of experience in workflow, case management, business process management
  • Depth of experience in data and Big Data solutions
  • Fast time to market
  • Experience in rapid alpha/beta deliveries
  • Strong track record of delivery within the public sector
  • Proven tools and techniques to support delivery
  • Support and helpdesk services tailored to individual requirements
  • Security cleared team for government work

Pricing

£700 per unit per day

  • Education pricing available

Service documents

G-Cloud 10

281720904133853

Fincore Limited

Marcelle von Wendland

+44 (0)207 397 0620

mvw@fincore.com

Planning

Planning
Planning service Yes
How the planning service works We provide specialist planning, business analysis and project management services for workflow, business process management and data management projects
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Any workflow project or service
  • Any business process management project or service
  • Any big data project or service
  • Any data management project or service

Training

Training
Training service provided Yes
How the training service works We can provide any training needed in connection with our services on a flexible basis. Please see our Service Definition document for further details
Training is tied to specific services Yes
Services the training service works with Any Finworks provided cloud services

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We can provide configuration and data migration services to support full service transfer to our cloud software service (and also software development, if needed, through the DOS framework). Our implementation services include the configuration (or development, if needed, under the DOS framework) of integrations to other customer and third party systems (whether API-based or legacy interfaces). Our cloud software service has extensive SOAP and RESTful APIs to support straightforward integration to other systems
Setup or migration service is for specific cloud services Yes
List of supported services Any Finworks provided cloud services

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We provide a full range of automated and manual testing, and support of customer user acceptance testing, in relation to our own cloud software services, and can also provide performance testing of our own services

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We provide support for: (i) all Finworks services; (ii) any third party public or private cloud, or on premise, hosting used in the delivery of Finworks services; (iii) any integrations from the Finworks services to other customer or third party systems; and (iv) any other third party services provided by Finworks in association with our services (e.g. cloud e-mail service providers). Please see our G-Cloud Service Definitions for each of our cloud services for further details

Service scope

Service scope
Service constraints Please see our G-Cloud cloud service Service Definition documents for fuller details of our services

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times will depend on the priority of the issue and support arrangement agreed. We have a reputation for highly responsive support and references can be provided on request. We can also provide custom support arrangements that meet customers' specific support requirements
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We customise our support arrangements according to your individual needs. Support can be provided on either an SLA or capped effort basis, with support hours and SLA terms agreed according to your specific requirements. Support is provided by an expert team, and we have a reputation for building systems that in any case are easy to use and require little support. Please see our Service Definition and Pricing documents for further details of our support arrangements

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Cloud hosting services; not tied to any specific provider

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £700 per unit per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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