CenturyLink Communications UK Limited

BlueJeans Hosted Video Conferencing delivered by CenturyLink

Blue Jeans Network video conferencing service is a high quality, secure, cloud-based video collaboration platform engineered to extend video collaboration beyond the boundaries of specialised conference systems.

Its system-agnostic approach allows for interoperability with virtually all standard-based video endpoints.

Features

  • Service bridges Cisco, Polycom, LifeSize video units
  • Service bridges VoIP, PSTN, Chrome, S4B, Jabber, iOS & Android
  • Requires no hardware deployment
  • Schedule BlueJeans meetings from inside Microsoft Outlook
  • Platform can be used for audio and web conferencing
  • Private connectivity into the service available
  • Easy administration and reporting via online portal and dashboard
  • No need to maintain, refresh and support the service
  • One service for all audio, web and video conferencing
  • Can be used for webinar and social media integration

Benefits

  • Service bridges Cisco, Polycom, LifeSize video units
  • Service bridges VoIP, PSTN, Chrome, S4B, Jabber, iOS & Android
  • Requires no hardware deployment
  • Schedule BlueJeans meetings from inside Microsoft Outlook
  • Platform can be used for audio and web conferencing
  • Private connectivity into the service available
  • Easy administration and reporting via online portal and dashboard
  • No need to maintain, refresh and support the service
  • One service for all audio, web and video conferencing
  • Can be used for webinar and social media integration

Pricing

£5.00 to £50.00 per licence per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 8 1 5 0 9 8 7 8 8 8 7 0 0 4

Contact

CenturyLink Communications UK Limited

Martina Ebvagorou

0330 060 7103

Martina.Ebvagorou@CenturyLink.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Browser, Skype for Business, Cisco Jabber, iOS and Android
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints No
System requirements Internet connectivity (or connectivity over MPLS)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times When a ticket is opened on the CenturyLInk Incident Management System diagnosis begins into the cause. Automated notification emails can also be set up and CenturyLInk will provide updates at key milestones during the incident within the service SLA until the incident is resolved and closed. Our Service Desk and Incident Management team are available 24x365 and can be accessed via our Customer portal or via telephone.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels CenturyLink offers a financially backed availability SLA. Below 99.9% availability (total outage, solution cannot be reached via any method) CenturyLink will credit customers monthly invoice in line with the percentage of time that the solution was unavailable (e.g. 95% availability will entitle customer to 5% credit)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Yes, customers are assigned a 'Customer Success Manager'
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Not possible
End-of-contract process Service auto renews unless cancelled

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile version requires an app download. Console is simplified on mobile version and some features (such as screen share) are unavailable
Service interface No
API Yes
What users can and can't do using the API Embed the platform into 3rd party software and websites. Link provisioning to 3rd party solutions such as Active Directory
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Add custom logo and custom landing page

Scaling

Scaling
Independence of resources Change management policies are linked to capacity utilisation. The service is upgraded when capacity reaches 80%. Furthermore, there are 5 regional instances that act as additional capacity and failover for each other.

Analytics

Analytics
Service usage metrics Yes
Metrics types A full reporting tool with many metrics. More information can be found at https://www.bluejeans.com/sites/default/files/pdf/Command-Center-Data-Sheet.pdf
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Bluejeans

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Not possible
Data export formats
  • CSV
  • Other
Other data export formats MS Excel
Data import formats Other
Other data import formats .msg

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% Service Availability
Approach to resilience 5 POP geographically dispersed architecture on an MPLS acting as their own primary with each other as a back-up
Outage reporting Internal testing/ usage

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Email address and password
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards SOC2
Information security policies and processes CenturyLink complies with the objectives of ISO27001 and operate an ISMS consistent with the principles of ISO27001:2013. CenturyLink manage its security policies and standards via a dedicated global compliance group with a risk management escalation path for risk acceptance up to the CenturyLink Chief Security Officier. The CenturyLink compliance group manage a range of standards and policies, including security policy, password, access control, event logging and physical standards amongst others, that contribute to the management of the CenturyLink ISMS. Policies and standards are policed for compliance in a number of ways including regular security awareness programs and training along with active monitoring of CenturyLink Products, Services and Corporate infrastructure.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach CenturyLink have a strict Change management control policy in line with our ISO20k certification.
The change process workflow can be summarised as follows:
• Change creation;
• Two Stage Change Approval (Quality / Technical);
• Identification of affected customers
• Customer notification.
• Implementation (generally between 00:00 and 06:00 Local time)
Vulnerability management type Supplier-defined controls
Vulnerability management approach Centurylink global security team receive threat information from a number of different sources including active monitoring of Centurylink’s products and services and infrastructure, along with regular vendor vulnerability updates and information provided by communities of interest. Centurylink operate a regular patching process and maintain a dedicated vulnerability management team for the purposes of managing, review, risk management, prioritisation, and resolving vulnerabilities across all products and services provided by Centurylink.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Centurylink operate an active protective monitoring process for it’s products, services and infrastructure which provides potential security event information and alerts to Centurylink’s multiple SOC environment for analysis. Centurylink’s SOC facilities are manned 24 x7x 365 providing as near as possible real-time response to security events with an escalation process to senior management as required.
Incident management type Supplier-defined controls
Incident management approach Centurylink maintain and operate a security incident process within its SOC facilities for the management of potential security incidents which manages any potential incidents to conclusion. Security incidents can arise from alerts recieved in connection with CenturyLink's products and services or by employees can raise a security breach via a dedicated portal which will then be analysed for required action. The process has defined paths of escalation and timeframes for escalation along with criteria for customer notification and response.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5.00 to £50.00 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free accounts are distributed upon agreement and objectives of the Enterprise free trial

Service documents

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