This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with SA Group Ltd are still valid.
SA Group Ltd

Secure Data Centre Service

SAGroup provide customers a secure data centre service solution. We have experience of delivering secure data centre services using a broad range of technologies and across a spectrum of sectors/disciplines. We provide secure data centre service solutions from design, through development into delivery and will also support in-service as required.

Features

  • Stakeholder engagement in secure data centre service provision.
  • Assessment of secure data centre service solution.
  • Requirements capture for secure data centre service solution.
  • Design of secure data centre service solution.
  • Development of secure data centre service solution.
  • Delivery of secure data centre service solution.
  • Continual development (DevOps) of secure data centre service solution.
  • In-service support to secure data centre service solution.
  • Change management support to in-service secure data centre service solutions.
  • Business continuity assessment.

Benefits

  • Continual stakeholder engagement to provide best service solution possible.
  • Provide a modular secure data centre service cost model.
  • Scalability - increase or decrease as required and at pace.
  • Flexibility-ability to use different technologies and programming languages together.
  • Better uptime compared to traditional hosting solutions.
  • Value for money based against traditional solutions.
  • Reduced local infrastructure investment and maintenance.
  • Continual development and evergreening of secure data centre service solution.
  • Data is secured to an advanced security standard.
  • Enables faster disaster recovery of services.

Pricing

£1,580 an instance

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@sa-group.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

2 8 0 3 9 6 8 0 1 6 1 3 1 1 0

Contact

SA Group Ltd Jack Osborne
Telephone: 03333 583340
Email: commercial@sa-group.com

Service scope

Service constraints
Standard SAG mobilisation constraints apply.

Support response times: within 1 x business day.

Business day being Mon - Fri. Excluding Bank Holidays
System requirements
  • SyOps must be signed and adhered to by all users.
  • All details are of requirements are within SyOps.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support response times
Within 1 x business day.
Business day being Mon - Fri. Excluding Bank Holidays
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
To follow
Support available to third parties
No

Onboarding and offboarding

Getting started
As part of any organisational roll-out we follow a clear introduction process:
SOLUTION & DELIVERY PLAN
Develop a solution and delivery plan (change implementation plan) that will support the work for the way of working and processes within Buyer.
SOLUTION SIMULATION WORKSHOP
Once a process has been agreed we run a simulation workshop with selected Buyer staff .
SOLUTION REVIEW/BENEFIT CONFIRMATION
Any changes required, following the simulation, will be incorporated into the solution before being put to Buyer for approval. A training plan will then be created.
PILOT DELIVERY
A larger pilot would then be run with additional Buyer resources as typically a lot of learning for all stakeholders. Once again any learning will be captured and any solution changes agreed.
GO LIVE
Any necessary training of Buyer staff and process changes will be carried out and the solution rolled out across Buyer.
NOTE: This training may be actual class-room, E-learning help desk etc.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
End of contract process (KNOWLEDGE TRANSFER)
As part of SA Group (SAG) certified Quality Management System, we are committed to building and enhancing of services to clients through knowledge transfer throughout the business and into the client. This system is supported by our certified ISO 22301 procedures to ensure that the organisational knowledge is not lost in the event of a disaster including loss of subject matter expert and protected by our certified ISO 27001 Information Security processes. As part of our 9001:2015 process we specifically address organisational knowledge building, continuous improvement and enhancing services through knowledge management to our clients under our procedure QP 7.1.6. Organisational Knowledge (development) and QP.7.5 Control of service provision. Part of our ongoing activities will be to engage in a continuous improvement cycle

At the end of each contract there is a clear transfer of data and knowledge.

The process that is only completed on sign-off by the Buyers of:

Confirm that all data has been transferred.

Buyers have receive final report clearly describing knowledge and processes that have been followed.

This transfer of knowledge is part of the contract price.
End-of-contract process
End of contract process (KNOWLEDGE TRANSFER)
As part of SA Group (SAG) certified Quality Management System, we are committed to building and enhancing of services to clients through knowledge transfer throughout the business and into the client. This system is supported by our certified ISO 22301 procedures to ensure that the organisational knowledge is not lost in the event of a disaster including loss of subject matter expert and protected by our certified ISO 27001 Information Security processes. As part of our 9001:2015 process we specifically address organisational knowledge building, continuous improvement and enhancing services through knowledge management to our clients under our procedure QP 7.1.6. Organisational Knowledge (development) and QP.7.5 Control of service provision. Part of our ongoing activities will be to engage in a continuous improvement cycle

At the end of each contract there is a clear transfer of data and knowledge.

The process that is only completed on sign-off by the Buyers of:

Confirm that all data has been transferred.

Buyers have receive final report clearly describing knowledge and processes that have been followed.

This transfer of knowledge is part of the contract price.

Using the service

Web browser interface
Yes
Using the web interface
Restricted web interface
Web interface accessibility standard
WCAG 2.0 AAA
Web interface accessibility testing
N/A
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
Through resource management and upscaling as required.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
Backup controls
N/A for this service
Datacentre setup
Single datacentre with multiple copies
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLA subject to individual contract as required.
Approach to resilience
Dual site resilience, within a List X organisation, exceptional physical security, compliance with many industry standards.
Outage reporting
Primarily via email alerts. Dependant on the service solution.

Identity and authentication

User authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces and support channels will be in dedicated zones, thus separating the different channels to prevent access to the management areas from the client access channels and vice versa. There will be controlled access to the physical system, located in a List X facility, to prevent unauthorised devices being attached. Management staff will have the correct security clearances prior to be given access to the system. Management access will be locked down to allow only management tasks to be conducted, searching of and access to the client’s data, including email, will not be allowed from management devices and accounts.
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
28/09/2011
What the ISO/IEC 27001 doesn’t cover
A.09.04.5 - Access control to programme source code. N/A
A.14.02.7 - Outsourced development. N/A
A.14.03.1 - Protection of test data. N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
World Pay
PCI DSS accreditation date
12/01/2015
What the PCI DSS doesn’t cover
N/A
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • ListX

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 27001. GCN. PSN. NCSC standards.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
SA Group follow the ITIL process ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. This includes:

Ensure that assets under the control of the IT organisation are identified, controlled and properly cared for throughout their lifecycle.
Identify, control, record, report, audit, and verify services and other configuration items (CIs). Ensure the integrity of CIs and configurations required to control the services through configuration management system (CMS)
Maintain accurate configuration information
Support efficient and effective service management processes.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
See ISO27002 for full details.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Dedicated IDS/IPS combined with multiple layers of security.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Pre-defined process in place for common events.
Users report by multiple paths.
Incident reports produced post incident and distributed to all users.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
Each organisation will have its own standalone VLAN and their own dedicated interface. However all of this will be customised to meet individual client needs.

Energy efficiency

Energy-efficient datacentres
Yes

Pricing

Price
£1,580 an instance
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@sa-group.com. Tell them what format you need. It will help if you say what assistive technology you use.