Spare Labs Europe S.L.

Demand Responsive Transport Platform

Spare Platform allows Local Authorities and Transport Operators to simulate, launch and analyse a demand responsive transport network in a self-served manner through a cloud-based system consisting of a Admin Panel, a Driver App, a (whitelabeled) Passenger App, and an Open API to connect to any frontend.

Features

  • Automated Booking and Dispatching
  • Real-time and Prebooked Booking and Dispatching
  • Multiple Fleets
  • Configurable Pooling Algorithm
  • Self-served simulation of DRT service
  • Data Analysis with KPI measurement and graphs
  • Mapping / Routing Configurable in Real Time
  • Automated Handling of Dial-in / Phone Bookings
  • Compatible with Accessible / Specialised Transport Requirements

Benefits

  • Reduce Operational Cost
  • Optimise Routes
  • Allow for Real-Time Bookings
  • Manage Multiple Fleets and Separate Pooling Configurations
  • Combine Different Services with same Fleet
  • Broker Trips between Internal and External Fleets
  • Marketplace of DRT with External Operators

Pricing

£50 to £750 a device a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at darian@sparelabs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 7 9 9 5 8 8 8 0 5 1 7 8 7 3

Contact

Spare Labs Europe S.L. Darian Heim
Telephone: +34663528367
Email: darian@sparelabs.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
-
System requirements
  • Android 7.0 or above (for Driver and Passenger App)
  • Up-to-Date Chrome Browser (For Admin Panel)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Average response time is 1 minutes 35 seconds.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
None
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Onsite consulting / training. Rate depending on location and seniority of staff.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Standard is online training / open documentation (https://help.sparelabs.com/en/). Per request, we can offer onsite training.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
CSV Export.
End-of-contract process
Data management / export is included.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile for Driver and Passenger App. Desktop / Browser-based for Admin Panel.
Service interface
Yes
Description of service interface
Admin Panel to run simulations, launch, and analyse data of a DRT service.
Accessibility standards
None or don’t know
Description of accessibility
-
Accessibility testing
-
API
Yes
What users can and can't do using the API
Open API (https://spare.api-docs.io/v1/introduction/api-access). End-points to all relevant service parameters. API Keys / Webhooks can be generated / consulted via Admin Panel.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Several configurable asepcts are available in the Admin Panel in a self-served manner. On top of that, Spare can provide customised integrations, features, etc. on request.

Scaling

Independence of resources
Our service is based on a flexible and scalable cloud infrastructure. We regularly apply stress tests to the system to ensure its instant scalability in case of excess demand.

Analytics

Service usage metrics
Yes
Metrics types
Spare Analyse provides access to all data ready for export as raw data, in preconfigured reports, and as real-time dashboards.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
All our user data (including passwords) is encrypted using battled-proofed encryption algorithms in the database.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
CSV / XLSX,
Data export formats
  • CSV
  • Other
Other data export formats
  • XLSX
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • XLSX
  • JSON

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% Server Uptime. We will credit Customer 0.3% of annual Service fees for each period of 30 or more consecutive minutes of downtime.
Approach to resilience
Available on request.
Outage reporting
Dashboard and alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Role-based access control

Advanced role-based access control (RBAC) is offered on all our enterprise accounts and allows our users to define roles for administrators.

Account takeover protection

We protect our users against data breaches by monitoring and blocking brute force attacks.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Ernst & Young CertifyPoint
ISO/IEC 27001 accreditation date
27/02/2020
What the ISO/IEC 27001 doesn’t cover
https://services.google.com/fh/files/misc/gcp_iso27001_spring_2020.pdf
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Through Stripe
PCI DSS accreditation date
01/01/2020
What the PCI DSS doesn’t cover
https://stripe.com/docs/security/stripe
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Cf. https://sparelabs.com/de/security/
Information security policies and processes
Cf. https://sparelabs.com/de/security/

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Upon request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Upon request.
Incident management type
Supplier-defined controls
Incident management approach
Upon request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£50 to £750 a device a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Demo access to platform upon request.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at darian@sparelabs.com. Tell them what format you need. It will help if you say what assistive technology you use.