Apptimized Application Packaging Tool

Cloud-based application packaging tool. Everything needed to discover, package and test applications for all Windows formats (MSI, App-V) and all Windows platforms (Windows 7, 8, 10, Server) without the need for hardware or software.


  • Instant implementation
  • Fully customisable
  • Fully configurable
  • Secure - on Azure platform
  • Remote access - package anywhere, anytime
  • Windows-as-a-Service support
  • Supports all formats and all platforms
  • Proprietary automation to increase efficiencies


  • Pay-As-You-Go - remove risk
  • No need for hardware, software or specialist resource
  • Same day implementation
  • Flexible service models
  • No set-up or configuration costs
  • 24/7 technical support
  • Scales to meet requirements
  • Industry-leading Service Level Agreements


£250 to £250 per unit

Service documents

G-Cloud 10



Henry Jonas

07795 608370

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Desktop migration / transformation and Windows-as-a-Service support; Software Asset Management (SAM).
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Packaging Standards (default standards can be used if not available)
  • Source media
  • Application Subject Matter Experts (SME's)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 30 minutes via online chat facility available and supported 24/7
User can manage status and priority of support tickets No
Phone support No
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible There is a chat facility available in every screen of our service. This is manned by technical specialists 24/7 and is able to support issues with the system itself as well as technical issues that the user may be having with the packaging process.
Web chat accessibility testing NONE
Onsite support Yes, at extra cost
Support levels We have a single support level for all customers. 30 minute response time, 24/7, for all system and technical support requirements.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a full onboarding process to configure and customise the service and train users how to interact with the service. Full documentation is available. All onboarding is done remotely and can be completed within 24-hours. Offboarding is completed jointly with the customer. All data and deliverables generated by the service remains the property of the customer and is made available to the customer in whatever format is required.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • MS Word
  • MS Powerpoint
End-of-contract data extraction It is made available in the preferred format. All output and deliverables remain the property of the customer. We retain no right of IP.
End-of-contract process The contract obligates the customer to pay a fixed unit cost per application package requested and completed, and obligates Apptimized to deliver the application to agreed standards within an agreed timeframe. There is no obligation to commit to a specific minimum volume or throughput. If an application requires onsite support, there will be an additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility None
Accessibility testing None
What users can and can't do using the API APIs are available to allow users to raise and track requests.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The interface can be customised to reflect customer branding and the discovery, packaging and testing environments can be customised to reflect individual customer technical standards. The service can also be customised to reflect customer packaging format and platform requirements.


Independence of resources The service is cloud-based and inherently scalable as it is hosted on the MS Azure platform. We leverage proprietary automation to reduce the reliance on finite human resources and increase efficiencies. We have our own network of in-house packaging factories and as back-up we have a network of trained partners who we can leverage in the event that demand exceeds capacity.


Service usage metrics Yes
Metrics types Order volumes, service levels, service performance
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Download from the online portal.
Data export formats
  • CSV
  • Other
Other data export formats
  • MSI package
  • App-V sequence
  • CloudHouse container
  • Cloudpaging container
  • Word document
  • HTML
  • Mac package
Data import formats Other
Other data import formats Any

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The availability SLA is 99.9% uptime. No refund model is in place. Any service outages will be notified at least 48 hours in advance.
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Since the service can be accessed from any internet connected device, attacks can be launched from anywhere. All interfaces have been designed to be robust to attack. We have a regime of continuous testing in place to ensure any publicly exposed interfaces remain secure.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 21/02/2018
What the ISO/IEC 27001 doesn’t cover Cognitive Services
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 20/06/2017
CSA STAR certification level Level 5: CSA STAR Continuous Monitoring
What the CSA STAR doesn’t cover None
PCI certification No
Other security certifications Yes
Any other security certifications Comodo Hacker Proof

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All information and security policies are owned by our Group CEO, Henry Jonas, with local policies the responsibility of individual country managers. UK policies are owned by Simon May who reports directly to the Group CEO.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our entire service and solution is tracked throughout its lifetime using standard software management processes, supported by a configured Jira-powered configuration and change management process, utilised along Agile development procedures. All changes are staged in a secure pre-production environment and assessed for security implications by our specialised third party security providers. All elements of the solution are hosted on either the Microsoft Azure platform, or on fully accredited infrastructure hosted within the EU.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our entire solution is scanned on a daily basis for potential perimeter vulnerabilities by the Comodo Hacker Proof service. The solution is also scanned on a quarterly basis by a specialist independent third party security scanning service who scans the entire infrastructure to identify and assess any internal vulnerabilities. Any required patching is deployed immediately. Potential threat data is supplied by the specialist third party service, as well as by our internal development team.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We utilise a specialist accredited third party service to scan and assess the entire solution infrastructure on a quarterly basis for potential compromises. Potential compromises are owned at a Group management level and responded to immediately. Incidents are responded to within an hour of identification or notification. Monitoring reports can be made available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Users can report incidents via email, phone or via the online chat facility. Incident reports can be provided in whatever format is required of the requestor.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £250 to £250 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial We will configure the service and process three applications
Link to free trial


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