Mobile Journey
A secure and interactive mobile messaging solution, facilitating the meaningful personalised connections you need to have with your customers. Whether you need to process payments or complete an income expenditure process, the Esendex Mobile Journey enables you to actively and efficiently engage with your customers on a whole new level.
Features
- Increase debt collection efficiencies
- Personlised customer data collection
- UK data centres ensuring compliance and security of data
- ISO 27001-2013 and PCI compliant
- Full disaster recovery process to ensure platform resilience
- Integration options - API or standalone
- Guarantees your data remains within the UK
Benefits
- Compliments Digital Transformation and Channel shift strategies
- Interactive and device optimised solutions
- Tracking and reporting – Tailored management information reports
- Multiple communication channels
Pricing
£1,000 a unit
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
2 7 9 7 1 7 7 9 3 4 7 0 2 0 8
Contact
Esendex Limited
Charlotte Houghton
Telephone: 01159 895145
Email: charlotte.houghton@esendex.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- None
- System requirements
- Web based browser capability
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Standard customer support hours for any issue are 0900 to 1730 Monday to Friday (excluding bank holidays) by contacting the Esendex support team in one of the following ways:
Support will respond to all queries within 4 working hours. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Set-up is completely supported. Esendex Support Teams are available 9 to 5, 5 days a week and we have a 24/7 critical support team available should you require it.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Full account set up and user manuals provided for self-serve systems and development guidance for fully supported systems.
- Service documentation
- No
- End-of-contract data extraction
- Not applicable as an agreed data retention policy in place on an individual basis.
- End-of-contract process
- From the agreed data retention policy data is automatically deleted after an agreed period. Once the contract expires this process automatically takes at no extra cost.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
-
Our SMS API benefits:
• Extremely easy to use, straight-forward and hassle-free integration set up
• All major development environments are supported, such as PHP, Java, C# and more
• Free sample code, documentation and plenty of hints and tips
• Track your SMS with push notifications
• Set an originator on your messages for no extra charge - API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
- Esendex's messaging platform is hosted on a dedicated server within a secure data facility. Built-in redundancy for each element, including our network connections, ensures that the Company can maintain service even under extreme conditions. The platform and all associated data is continually backed-up to an alternative server infrastructure within secure facilities. The SLA is to process 90% of our messages within 5 seconds and 95% of our messages within 20 seconds.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Each customer has access to their own secure web-based access portal to export all data.
- Data export formats
-
- CSV
- Other
- Other data export formats
- Excel
- Data import formats
-
- CSV
- Other
- Other data import formats
- Excel
Data-in-transit protection
- Data protection between buyer and supplier networks
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- The SLA is to process 90% of our messages within 5 seconds and 95% of our messages within 20 seconds.
- Approach to resilience
- Esendex has multiple data centre sites which are equipped with identical hardware and connected via a resilient link to allow data replication to take place. In the event of DR (Disaster Recovery) being invoked the Company can switch to using its backup site to maintain service.
- Outage reporting
-
A public dashboard
an API
email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Standard username and password and assigned access rights for individual users.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS
- ISO/IEC 27001 accreditation date
- 13 December 2012
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- ControlScan
- PCI DSS accreditation date
- 08/09/2016
- What the PCI DSS doesn’t cover
- None
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Esendex' ISO 27001 information security policies include; a scope statement, the risk assessment, the information security objectives, the Statement of Applicability and the risk treatment plan.
The management framework documentation underpins procedures that implement specific controls.
These procedures are electronic documents that show how Esendex monitors, reviews and continually improves its IMIS information security objectives.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All system changes (including all hardware and software changes) are tracked through a comprehensive change management process. This process includes a description of the change, justification for the change and a rollback plan.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- The Operations team receives regular industry updates of actual or potential vulnerabilities for all software used in the provision of the service. Patches are prioritised based on severity, assigned to relevant teams and tracked using change management system.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Esendex continually monitors the performance of our platform with technical team available 24/7 to respond to any issues. Any actual or potential compromises are treated as incidents and managed using the incident management process.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
Esendex have a mature incident management system that has been trained out to all employees.
A copy of the customer facing plan can be made available on request
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1,000 a unit
- Discount for educational organisations
- No
- Free trial available
- No