Oracle Corporation UK Limited

Primavera Virtual Desktop Cloud Service

Primavera Virtual Desktop is an optional offering for our P6 EPPM Cloud customers who have users that access P6 Professional client application. This offering is an Oracle Primavera implementation of Oracle Secure Global Desktop. Primavera Virtual Desktop gives the ability to work securely from any device anywhere.

Features

  • Improves performance of P6-Professional-client-application high latency environments
  • Access P6 Professional client application via an Internet browser
  • Eliminates need to download, configure, maintain P6-Professional-client-application
  • Enables secure-access to data centers
  • No VPN required with use of-included-secure-gateway
  • Nearly instant deployment and configuration

Benefits

  • Secure remote access solution
  • Delivers access to cloud-hosted P6 Professional client application
  • Supports clients using a variety of operating systems, including mobile-devices
  • Browser based access

Pricing

£690 to £690 per server per month

Service documents

G-Cloud 9

279633069553899

Oracle Corporation UK Limited

Adrienne Belton

+44 118 92 43257

Gcloud-enquiries_gb@oracle.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Primavera P6 Enterprise Project Portfolio Management Cloud Service
Cloud deployment model Public cloud
Service constraints Please refer to the System Documentation
System requirements Please refer to the System Documentation

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Per ported Service Level Agreements
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Oracle products are tested for accessibility using a variety of techniques including automated tools, expert heuristic review, visual inspection, manual operation, and testing with various AT by both disabled and non-disabled users. We report the outcome of that testing using the Voluntary Product Accessibility Template (VPAT). The VPAT was developed by ITI and GSA to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial ICT products and services with features that support accessibility. See Voluntary Product Accessibility Templates for an in-depth discussion of how we use the VPAT, and to locate the VPATs for Oracle products.
Onsite support Onsite support
Support levels Oracle provides enhanced electronic-based and telephone technical support to customers with a current technical support services agreement. Customers have access to the largest and most advanced support organization in the world, with more than 50,000 development engineers and customer support specialists, working in 29 languages from 28 global support centers across 145 countries.
Technical support services are available to resolve product issues quickly and accurately by providing answers to product questions that are general or routine in nature. This includes questions about product functionality, syntax, setup, and use. Technical support engineers will also work with customers to diagnose and troubleshoot errors, determine workarounds, and process enhancement requests.
Technical support is provided for issues (including problems created by the user) that are demonstrable, running unaltered, and on an appropriate hardware, database and operating system configuration, as specified in the customer order or program documentation.
In addition, working with the global support hubs, Oracle provides onsite hardware support for Oracle and Sun branded systems either directly, or in some countries through an extensive partner network. For further information please refer to Oracle Technical Support Policy documents provided at: http://www.oracle.com/us/support/policies/index.html.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have an onboarding processes to walk customers through our Cloud portal, application configuration and support process.
Service documentation No
End-of-contract data extraction Following termination of the Cloud Services, Oracle will return or otherwise make available for retrieval Customer’s Personal Data then available in the Customer’s Cloud Services environment.
End-of-contract process Following termination of the Cloud Services, Oracle will return or otherwise make available for retrieval Customer’s Personal Data then available in the Customer’s Cloud Services environment. Following return of such Personal Data, or as otherwise specified in the Agreement, Oracle will promptly delete or otherwise render inaccessible all copies of Personal Data from the production Cloud Services environment, except as may be required by law. Oracle’s data return and deletion practices are described in more detail in the Agreement.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Oracle products are tested for accessibility using a variety of techniques including automated tools, expert heuristic review, visual inspection, manual operation, and testing with various AT by both disabled and non-disabled users. We report the outcome of that testing using the Voluntary Product Accessibility Template (VPAT). The VPAT was developed by ITI and GSA to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial ICT products and services with features that support accessibility. See Voluntary Product Accessibility Templates for an in-depth discussion of how we use the VPAT, and to locate the VPATs for Oracle products.
API No
Customisation available No

Scaling

Scaling
Independence of resources Oracle monitors the hardware that supports the Oracle Cloud Services, and currently generates alerts for monitored network components, such as CPU, memory, storage, database, and other components. Oracle’s Operations staff monitors alerts associated with deviations to Oracle defined thresholds, and follows standard operating procedures to investigate and resolve underlying issues.

Analytics

Analytics
Service usage metrics Yes
Metrics types Oracle will provide You with access to a Customer notifications portal. This portal will provide metrics on the System Availability Level for Cloud Services purchased under the ordering document. For those Cloud Services for which such metrics are not available via the Customer notifications portal, Oracle will provide metrics on the System Availability Level upon receipt of a Service Request submitted by You to Oracle requesting the metrics.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The secure file transfer protocol (SFTP) services are limited-access systems for the purpose of uploading or downloading data files in a secure manner. SFTP downloads/uploads are recorded in an electronic audit log that includes: date and time, user name, and name of file up/downloaded. Traceability of user requests for SFTP access and modifications to access rights is provided through change control processes.
Data export formats
  • CSV
  • Other
Other data export formats Additional formats may be available dependent on the service used
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network Details available on request

Availability and resilience

Availability and resilience
Guaranteed availability 99,5
Approach to resilience Oracle deploys the Oracle Cloud Services on resilient computing infrastructure designed to maintain service availability and continuity in the case of an incident affecting the services. Data centers retained by Oracle to host Oracle Cloud Services have component and power redundancy with backup generators in place, and Oracle may incorporate redundancy in one or more layers including network infrastructure, program servers, database servers, and/or storage.
Outage reporting Oracle will provide You with access to a Customer notifications portal. This portal will provide metrics on the System Availability Level for Cloud Services purchased under the ordering document. For those Cloud Services for which such metrics are not available via the Customer notifications portal, Oracle will provide metrics on the System Availability Level upon receipt of a Service Request submitted by You to Oracle requesting the metrics.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Consumers manage only their own service, and cannot access, modify or otherwise affect the service of other consumers via management tools and interfaces and they can restrict permissions given to administrators.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations SOC1 and SOC2 for shared service and datacenter controls

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Rather than focusing on individual components, Oracle Cloud takes a holistic approach to information security, implementing a multilayered defense security strategy where network, operating system, database, and software security practices and procedures complement one another with strong internal controls, governance, and oversight.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software that is provided by Oracle as part of the Services, to maintain operational stability, availability, security, performance, and currency of the Oracle Cloud. Oracle follows formal change management procedures to review, test, and approve changes prior to application in the production service.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Potential threats, vulnerabilities or exploitation techniques which could affect the service are assessed, and corrective actions taken. We monitor relevant sources of information relating to threat, vulnerability and exploitation techniques and the severity of threats and vulnerabilities is considered and we use this information to prioritise implementation of mitigations. Known vulnerabilities within the service are tracked until suitable mitigations have been deployed and the timescales for implementing mitigations to vulnerabilities is available
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Oracle monitors the hardware that supports the Oracle Cloud Services, and currently generates alerts for monitored network components, such as CPU, memory, storage, database, and other components. Oracle’s Operations staff monitors alerts associated with deviations to Oracle defined thresholds, and follows standard operating procedures to investigate and resolve underlying issues.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have incident management processes in place and they are enacted in response to security incidents. We a defined process for reporting security incidents experienced by consumers and external entities and we publish to consumers our definition of a security incident, along with the format, incident triggers and timescales for reporting such incidents.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £690 to £690 per server per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑