AdviseInc Ltd

Control Tower

We extract, aggregate, normalise and classify procurement and organisational data and make it available through our multi-tier control tower. Providing full visibility of traditionally siloed data, and enabling performance improvement. Ideally used across multiple customers/regions.

Features

  • Web based access 24/7
  • Reliable / proven technology
  • Data extraction and validation
  • Ability to search all data easily and quickly
  • Import all your data from any system
  • Speed of analysis and speed to develop
  • Monitor data issues and accuracy of data
  • Extract, Transform, Cleansing and Enrich
  • Integrate data of any scale, format, or structure
  • Granular, flexible access controls

Benefits

  • Ease of use
  • Speed to insight
  • One common language despite disparate raw data feeds
  • Actionable analytics by combining data
  • Improve efficiency
  • Monitor performance
  • Transparency of information
  • Modular/Tiered approach so you can scale as suits
  • Configurable and secure
  • Make data & insight accessible to everyone

Pricing

£10,000 to £5,000,000 a unit a month

Service documents

Framework

G-Cloud 12

Service ID

2 7 9 5 8 1 7 1 6 4 5 0 1 7 9

Contact

AdviseInc Ltd

Mathew Oram

0207 112 9222

info@adviseinc.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
Browser based access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Weekday response is dependant on priority of ticket. All response times are in line with our SLA.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
9am to 5pm weekdays only.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide webinar training on data extraction to feed our service, along with new user training and advanced user webinars. User guides and FAQs are available through our support desk.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
There is no data extraction facility. When the service ends, the customer simply ceases to send further data.
End-of-contract process
At the end of the contract access to the application is switched off. Customer data remains in the application unless specifically requested. Information typically remains in our tools as it supports other organisations.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
Web interface
Accessibility standards
None or don’t know
Description of accessibility
Not applicable
Accessibility testing
None
API
No
Customisation available
No

Scaling

Independence of resources
We invest in our infrastructure to ensure user demand does not affect performance.

Analytics

Service usage metrics
Yes
Metrics types
Full tracking of logins, objects clicked, keywords searched.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be exported from the application objects at any time by clicking on an object in the application and selecting 'sending to excel'.
Data export formats
  • CSV
  • Other
Other data export formats
XLSX
Data import formats
  • CSV
  • Other
Other data import formats
XLSX

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We offer 99.9% uptime of our service during working hours.
Approach to resilience
Available on request.
Outage reporting
Support desk website and notification email to all customers.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
All access is username and password controlled.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Working towards ISO27001 - due in place August 2020

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Security is at the core of how we operate. We are currently working through the ISO27001 process. We aim to have this in place by August 2020. We have a Data Protection Officer (one of our co-founders) and use operating procedures that protect customer data at all stages. We are GDPR compliant and have procedures in place to remove personal information. Whilst we might not be certified, our infrastructure is through Node4 - an approved CCS datacentre.
Information security policies and processes
Security is the responsibility of our Data Protection Officer, Mat Oram. Mat is one of our co-founders. We have policies in place surrounding the protection of customer data in transit and at rest. We follow GDPR guidance and have up-to-date privacy statements. All of our data exists in secure data centres and we are Cyber Essentials certified. All server usage is monitored and breaches reported to customers. All users are provided with complex passwords and 2 factor authentication is used to access our servers.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change requests are reviewed by our application development team and tested by the head of application development prior to release.
Versions and version changes are highlighted on the system. Where significant changes are planned the change is pre-advised. Small incremental changes are preferred to minimise user confusion and disruption.
Vulnerability management type
Undisclosed
Vulnerability management approach
Vulnerability is tested often. Patches to services are deployed immediately and potential threats are highlighted via user activity pattern recognition.
Protective monitoring type
Undisclosed
Protective monitoring approach
How we identify threats is undisclosed. We respond immediately when a threat is detected.
Incident management type
Undisclosed
Incident management approach
Users report incidents to our help desk – monitored 7am - 10pm.
Resolution is reported back to users who need to know.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10,000 to £5,000,000 a unit a month
Discount for educational organisations
No
Free trial available
No

Service documents

Return to top ↑