Wireless Logic Limited

SIMPro

IoT / M2M Cloud Hosted Connectivity Management Platform. Enabling customers to manage the entire connectivity life cycle from activation, trouble shooting, barring, usage monitoring, asset management and cancelation.

Includes Vodafone/O2/EE & 3, + Multi Network Offerings.

Features

  • Real Time Usage Reporting & Alerting
  • Centralised Multi Network Management
  • 2G 3G 4G NB IoT
  • Asset Management
  • Supports Nested Hierachies

Benefits

  • Centralised Administration
  • Easy use of Multi Networks
  • Cost Management

Pricing

£7.50 per gigabyte per month

Service documents

Framework

G-Cloud 11

Service ID

2 7 8 8 8 3 1 3 9 7 0 2 4 8 8

Contact

Wireless Logic Limited

Jon-Paul Clarke

07824453330

jonc@wirelesslogic.com

Service scope

Service constraints
Simpro is to be used in conjunction with Connectivity provided by Wireless Logic. Vodafone / EE / O2 / 3 and multi networks are supported and can be migrated into the Simpro connectivity platform.
System requirements
  • 2FA Access requires Mobile device
  • Internet Access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response Times -
Quotation - 4Hrs,
Order Processing - 1Hr,
Billing Enquiry - 1 Day,
General Account Enquiries - 4 Hrs
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
We are open to tailor support packages over and above standard.
We support our core infrastructure on:-
P1 - Total Private APN Outages - 30 Minutes
P2 - Major Public Private APN Issues - 1 Hour
P3 - Individual SIM Connectivity Issues - 4 Hours
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We can provide online training as standard, or onsite training as a chargeable extra. Our platform is also supplied with an end user manual.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All client specific data is available as a downloadable extract from the archive. ie Billing and supporting usage reports.
End-of-contract process
Connectivity subscription cancelations can be actioned given 30 days notice once the contract period has ended. The connection will be barred and ceased. No additional charges are raised for cancelling service.

Using the service

Web browser interface
Yes
Using the web interface
Web users can manage connections through web interface - making single or bulk changes.
Activation
SIM Group Allocation
Asset Tagging
Usage Monitor
Reporting
Web interface accessibility standard
None or don’t know
How the web interface is accessible
# Increase scale of text.
# Do not rely on colour
# No pre-recorded captions, video or audio.
# No Images of text.
# Can be operated through Keyboard.
Web interface accessibility testing
Not supported
API
Yes
What users can and can't do using the API
Authentication,
Billing Accounts,
Get Tariff,
Get SIM Details,
Get SIM Usage,
Get SIM Usage history,
Get available customer solutions,
Get live details,
Get Invoices,
Get Invoice Detail,
Activate and refresh SIM,
Manage SIM Bar,
Swap SIM,
Cancel SIM,
Usage Alerts.
API automation tools
Other
Other API automation tools
None
API documentation
Yes
API documentation formats
PDF
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
M
Usage notifications
Yes
Usage reporting
  • API
  • Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
Network
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Vodafone UK/Germany/Global, O2, EE, 3, KPN and 29 others.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • SIM Database
  • Billing Database
  • Request Database
Backup controls
System automation. Backup is for delivery of Simpro service.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
SLA's APN Infrastructure 99.89% availability.

Service Credits available under negotiation.
Approach to resilience
We have resilient network interconnects in place between us and all UK mobile carriers which we replicate with both of our data centres. Both our Equinix and Volta DC's are active / active and can be failed over should either site face an issue.
Outage reporting
We send out network outage reports to nominated contacts with hourly case updates (where a P1) and final RCA.

All cases are archived along with updates and RCA's via our Simpro web interface..

Identity and authentication

User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Access Control is applied on a role based allocation per end user. All activity is logged at user login level for auditing..
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Wireless Logic uses the ISO 27001 standard as strict guidance on all security matters related to technology and information management. Some parts of the company infrastructure (geographical) are compliant with this standard whilst other areas are subject to the same controls and policies but have not yet achieved certification. We also apply OWASP best practice along with specific NIST standard definitions in the design of application security.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Within the SDLC is a formal change control procedure which includes a series of quality gates required to be passed before release processes can take place. This includes both static and dynamic code analysis and the passing of specific unit tests. DevOps processes cannot be commenced before these gates are passed.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Wireless Logic work with Symantec End Point Threat protection to cover our end point and server estate - subscribing to Symantec threat alerting. Symantec patches are scheduled within documented planned update process.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Server infrastructure is monitored via PRTG visible to NOC management team and alerted via email. Issues are monitored 24/7 and communicated / resolved as part of technical support SLA's and P1 / P2 / P3 escalation process.
Incident management type
Supplier-defined controls
Incident management approach
Users report issues to SIM Management team via phone / email or Simpro.
Support Priority P1 = Total APN outage, Updates every 30 Minutes, Resolution Target time 90% = 2Hrs
Support Priority P2 = Major Outage, Updates every hour, Resolution Target Time 90% in 4 Hrs
Support Priority P3 = Individual SIM Outage, Updates 4 Hrs, Resolution Target Time 90% in 1 Day.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
ENERGY STAR for Data Centres
ENERGY STAR is a U.S. Environmental Protection Agency programme that aims to help businesses and individuals save money and protect the climate through superior energy efficiency. In 2012 and 2013, Equinix had more ENERGY STAR certified facilities than any other data centre provider. The ENERGY STAR programme assesses how efficiently a facility uses energy compared to similar facilities. A calculation similar to power usage effectiveness (PUE) is among the metrics considered for ENERGY STAR data centre certification.

ISO 14001 Environmental Management Standard
All Equinix data centers in the U.K. and the Netherlands are certified for ISO 14001, which provides assurance that environmental impact is being measured and improved. Our HK3 data center in Hong Kong is also ISO 14001 certified.

Pricing

Price
£7.50 per gigabyte per month
Discount for educational organisations
No
Free trial available
No

Service documents

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