theOblong Global Ltd

Mapcite PlugIns

Mapcite is a Location Intelligence software company specialising in helping individuals and organisations understand and exploit the spatial element of their data. Mapcite PlugIns are bringing this spatial understanding into your favourite BI tools.

Features

  • Designed for non-specialist users
  • Connected to the data sources in your BI tool
  • Visualisations including pins and heatmap
  • Selectable map layers

Benefits

  • An ability to explore your data spatially without specialist help
  • A better understanding of your data from a spatial perspective
  • Enabling more informed decision making

Pricing

£75 per person per year

Service documents

G-Cloud 11

278440582931402

theOblong Global Ltd

Adam Stevens

07966 457344

adam@mapcite.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to BI Tools as listed on our website including MS Excel and OpenText
Cloud deployment model Public cloud
Service constraints Mapcite's Excel PlugIn requires Excel 2010 (or later), windows 7 (or later) with IE8 (or later) installed
System requirements Access is through a standard up to date internet browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond within 1 working day - Office hours, Monday to Friday, excl public holidays
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is provided during UK office hours, Monday to Friday, excluding public holidays. Support requests should be sent by email to support@mapcite.com, detailing the problem and providing contact details. Support is provided on a fair usage basis.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Mapcite PlugIn software is designed for non-specialist users and does not require lengthy training. It is provided with a User Guide and short videos of how to use the product are available on the website. Additional training is available through the Technical Support services.

Mapcite PlugIns require data to be geocoded (i.e. have a latitude and longitude). Mapcite’s Excel PlugIn can be used to geocode data if this is required.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Simple Videos
End-of-contract data extraction Users can download their data as CSV exports at any time during the term of the service, so no final data export is included as standard.
End-of-contract process N/A

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Whilst the user interface is designed to work with mobile devices, a suitable screen size is required to fully utilise the functionality
API No
Customisation available No

Scaling

Scaling
Independence of resources Mapcite PlugIns are designed to integrate with your BI tool as prescribed by your BI vendor.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach Data security is managed by the host BI system
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported by drawing on the map around the data to be exported and selecting the export command.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks It will operate as an extension to your existing BI tool and will not change the way in which you connect to your BI tool.
Data protection within supplier network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network The PlugIn is an extension to your existing BI tool and governed by the restrictions in place for that tool.

Availability and resilience

Availability and resilience
Guaranteed availability Mapcite PlugIns are extensions to your BI tools, installed and operated on infrastructure running your BI Tools.
Approach to resilience N/A
Outage reporting There is no specific reporting

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication Access is via username and password. However, if required, access can be locked down to specific IP addresses.
Access restrictions in management interfaces and support channels Access is protected by username and password and permissions. If required, this can be locked down to specific IP addresses
Access restriction testing frequency At least once a year
Management access authentication
  • Username or password
  • Other
Description of management access authentication Access is via username, password and permissions. However, if required, we can limit access to specific IP addresses.

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Mapcite PlugIns are offered as standard extensions to proprietary BI tools and outside our control.
Information security policies and processes All security issues are reported to a Board Director and overseen by that Board Director until resolved. Any clients impacted by the issue will be contacted and kept appraised of the situation until resolved.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All components are version numbered.
Changes to systems are assessed for impact. Testing is based upon the extent and severity of the impact.
Vulnerability management type Undisclosed
Vulnerability management approach Potential threats are assessed based upon their likelihood and impact.
Servers are patched on a monthly basis during the maintenance window
Software patches for the application would be released as required, dependent upon an assessment of the threat and its impact.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Potential compromises would be detected through vigilance of staff and reporting by clients. Automated monitoring is available at additional cost through our technical support team.
Potential compromises would be investigated immediately. This would include consulting with the Customer with regards the sensitivity of the data and might include the closure of access to the service, whilst the investigation continues.
Incident management type Supplier-defined controls
Incident management approach Users can report incidents via the support email.
Reports are reviewed and users contacted for more detail where required
Incidents are investigated and repeating issues are resolved by the latest agreed process.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £75 per person per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free trials are typically time limited versions of the full version. However, longer trials or free versions may be offered, where functionality is reduced in comparison with the paid version of the product.
Link to free trial https://www.mapcite.com/products-and-services/

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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