Mapcite PlugIns
Mapcite is a Location Intelligence software company specialising in helping individuals and organisations understand and exploit the spatial element of their data. Mapcite PlugIns are bringing this spatial understanding into your favourite BI tools.
Features
- Designed for non-specialist users
- Connected to the data sources in your BI tool
- Visualisations including pins and heatmap
- Selectable map layers
Benefits
- An ability to explore your data spatially without specialist help
- A better understanding of your data from a spatial perspective
- Enabling more informed decision making
Pricing
£75 a person a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at julian@mapcite.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 11
Service ID
2 7 8 4 4 0 5 8 2 9 3 1 4 0 2
Contact
theOblong Global Ltd
Julian Oates
Telephone: 07513 408556
Email: julian@mapcite.com
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- BI Tools as listed on our website including MS Excel and OpenText
- Cloud deployment model
- Public cloud
- Service constraints
- Mapcite's Excel PlugIn requires Excel 2010 (or later), windows 7 (or later) with IE8 (or later) installed
- System requirements
- Access is through a standard up to date internet browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We aim to respond within 1 working day - Office hours, Monday to Friday, excl public holidays
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Support is provided during UK office hours, Monday to Friday, excluding public holidays. Support requests should be sent by email to support@mapcite.com, detailing the problem and providing contact details. Support is provided on a fair usage basis.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Mapcite PlugIn software is designed for non-specialist users and does not require lengthy training. It is provided with a User Guide and short videos of how to use the product are available on the website. Additional training is available through the Technical Support services.
Mapcite PlugIns require data to be geocoded (i.e. have a latitude and longitude). Mapcite’s Excel PlugIn can be used to geocode data if this is required. - Service documentation
- Yes
- Documentation formats
-
- Other
- Other documentation formats
- Simple Videos
- End-of-contract data extraction
- Users can download their data as CSV exports at any time during the term of the service, so no final data export is included as standard.
- End-of-contract process
- N/A
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
- Other
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Whilst the user interface is designed to work with mobile devices, a suitable screen size is required to fully utilise the functionality
- Service interface
- No
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Mapcite PlugIns are designed to integrate with your BI tool as prescribed by your BI vendor.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Never
- Protecting data at rest
- Other
- Other data at rest protection approach
- Data security is managed by the host BI system
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data can be exported by drawing on the map around the data to be exported and selecting the export command.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- It will operate as an extension to your existing BI tool and will not change the way in which you connect to your BI tool.
- Data protection within supplier network
-
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection within supplier network
- The PlugIn is an extension to your existing BI tool and governed by the restrictions in place for that tool.
Availability and resilience
- Guaranteed availability
- Mapcite PlugIns are extensions to your BI tools, installed and operated on infrastructure running your BI Tools.
- Approach to resilience
- N/A
- Outage reporting
- There is no specific reporting
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Username or password
- Other
- Other user authentication
- Access is via username and password. However, if required, access can be locked down to specific IP addresses.
- Access restrictions in management interfaces and support channels
- Access is protected by username and password and permissions. If required, this can be locked down to specific IP addresses
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Username or password
- Other
- Description of management access authentication
- Access is via username, password and permissions. However, if required, we can limit access to specific IP addresses.
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Less than 1 month
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Mapcite PlugIns are offered as standard extensions to proprietary BI tools and outside our control.
- Information security policies and processes
- All security issues are reported to a Board Director and overseen by that Board Director until resolved. Any clients impacted by the issue will be contacted and kept appraised of the situation until resolved.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
All components are version numbered.
Changes to systems are assessed for impact. Testing is based upon the extent and severity of the impact. - Vulnerability management type
- Undisclosed
- Vulnerability management approach
-
Potential threats are assessed based upon their likelihood and impact.
Servers are patched on a monthly basis during the maintenance window
Software patches for the application would be released as required, dependent upon an assessment of the threat and its impact. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
Potential compromises would be detected through vigilance of staff and reporting by clients. Automated monitoring is available at additional cost through our technical support team.
Potential compromises would be investigated immediately. This would include consulting with the Customer with regards the sensitivity of the data and might include the closure of access to the service, whilst the investigation continues. - Incident management type
- Supplier-defined controls
- Incident management approach
-
Users can report incidents via the support email.
Reports are reviewed and users contacted for more detail where required
Incidents are investigated and repeating issues are resolved by the latest agreed process.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £75 a person a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Free trials are typically time limited versions of the full version. However, longer trials or free versions may be offered, where functionality is reduced in comparison with the paid version of the product.
- Link to free trial
- https://www.mapcite.com/products-and-services/
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at julian@mapcite.com.
Tell them what format you need. It will help if you say what assistive technology you use.