Barrier Networks

Barrier Networks Secure Data Workflow (OPSWAT MetaAccess)

MetaAccess prevents risky devices from accessing local networks and cloud applications such as Office 365, Salesforce and Dropbox. Using OPSWAT’s industry-leading endpoint security and advanced threat prevention technologies, MetaAccess performs extensive security and compliance checks as well as remediation before allowing devices to access corporate data.

Features

  • Endpoint infection detection with 30+ anti-malware engines
  • Comprehensive anti-malware compliance verification
  • Detection and fingerprinting of over 5000 third-party applications
  • Disk encryption status check using OPSWAT patented technology
  • User authentication and screen lock check
  • Detect vulnerabilities on the endpoint
  • Seamless SAML Support
  • Lightweight Deployment Option

Benefits

  • Regulatory Compliance
  • Reduced Support Overhead
  • Central Visibility

Pricing

£30 per user per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 7 7 7 5 9 9 3 7 3 0 6 5 1 2

Contact

Barrier Networks

Iain Slater

0141 356 0101

info@barriernetworks.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints Supported Client Operating Systems - Windows 7+, Windows Server 2003+, macOS 10.8+, iOS 7.0+, Android 4.1+, Ubuntu 14+/CentOS 7+, open source Internet of Things (IoT).
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 48 working hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels OPSWAT Portal: Create and manage tickets with OPSWAT Support, download products and version updates, and view your license information

OPSWAT Knowledge Center: View product user guides, KB articles, release notes, and featured articles

Standard Support: 0800-1700 1 - 3 BUsiness Days SLA PORTAL ACCESS ONLY

Gold Support: Support Account Manager, Quarterly Reports, 0700-1900, Portal Access, Telephone SUpport Mon-Fri, SLA 2 Hours - 2 Business Days

Premium Support: Weekly Reports, Monthly Conference Call Reviews, Support Account Manager, Quarterly Reports, 24/7, Portal Access, Telephone Support, SLA 1 Hour - 1 Business Day
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Barrier Networks onboards customers by gathering all key information required to bring the service live. All system information and supporting documentation is developed and distributed to the customer as part of the onboarding process. Detailed design documentation is derived from this initial documentation. The detailed design is agreed and signed off by both parties prior to implementation. A full copy of the system documentation is provided following user acceptance testing.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data is provided upon request by Barrier Networks once the contract has ceased.
End-of-contract process All Software functionality is provided for the duration of the contract with Barrier Networks. Once the contract has ceased, the organisation will be off-boarded, information securely deleted from the Barrier Networks database, and tenant is removed at no extra cost. Bespoke off-boarding requirements can be purchased via "Barrier Networks Cyber Security Consultancy Services".

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
Service interface Yes
Description of service interface The OPSWAT Portal provides:
Product releases and documentation
Support and ticketing system
Channel partner resources
Security applications certification program
Accessibility standards None or don’t know
Description of accessibility Available on request
Accessibility testing None
API Yes
What users can and can't do using the API MetaAccess API. MetaAccess offers APIs to add endpoint security and cloud access control to your existing security solution, saving developer time and allowing you to focus on your core business. Our cloud platform is used to enforce device security and compliance for enterprise networks as well as SaaS applications. https://www.opswat.com/developers/metaaccess-api
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Customisation is available for
- GUI
- Policy
- Deployment

Scaling

Scaling
Independence of resources Service is either deployed in customer / private cloud or single tenant public cloud.

Analytics

Analytics
Service usage metrics Yes
Metrics types Users
Transactions
Files scanned
Files allowed/sanitised/blocked
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller (no extras)
Organisation whose services are being resold OPSWAT

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach The method of exporting data is agreed during implementation.
Data export formats Other
Other data export formats Agreed at the time of implementation
Data import formats Other
Other data import formats Agreed at the point of implementation

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.50%
Approach to resilience Autoscaling, details available on request
Outage reporting Email & trust.opswat.com

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Management interfaces are governed by role based access control. Support access is via registered accounts
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials Plus
Information security policies and processes All employees of Barrier Networks must abide by the Barrier Networks Information Security Policy and Acceptable Use Policy. Barrier Networks follow the processesCyber Essentials as well as key processes and procedures from ISO27001.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes and configuration management follow ITIL V3 best practice.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All external facing services are subject to monthly vulnerability scans. Patching takes place monthly with emergency patching taking place within 1 week of the vulnerability detection. In extreme circumstances and to protect the security of the organisation and customer, Barrier Networks will patch on the same day.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our SOC provides Intrusion Detection Vulnerability Assessment and security alerting for malicious activity. IDS and Network Monitoring component provides real-time detection of security incidents. If an intrusion/breach is detected, a security alert is issued which generates an automatic ticket within the SOC Helpdesk software. These tickets are classified based on the Priority. Our incident response process is designed in alignment with NIST Special Publication 800-61 Revision 2 and is a service that is available to customers
Incident management type Supplier-defined controls
Incident management approach Incident Response Service for managing security incident and is based on NIST Special Publication 800-61 Revision 2 . Incidents are logged with a unique case reference number and tracked from triage through to resolution via our service desk platform. We have pre-approved processes / changes for certain tasks, however day to day operation is bespoke per customer and may change depending on the organisation’s needs. Users can report incidents via email, web or telephone. Reports are provided via email upon request. Major incident reports are provided within 48 hours of the incident resolution. Updates available upon request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £30 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Available on request

Service documents

Return to top ↑