Incremental Group

Improve Collaboration with Microsoft Teams

Microsoft Teams is a collaboration tool that allows workers to communicate, hold effective meetings, collaborate and share the content they need to achieve their goals. Microsoft Teams integrates with other Office 365 tools. Incremental has an established methodology for implementing Microsoft Teams to ensure user adoption and governance of Teams.

Features

• Microsoft Teams offers video chat, messaging, project collaboration, document sharing
• Provide guidance and best practices on Microsoft Teams collaboration
• Implement Office 365 document collaboration features in Microsoft Teams
• Proven design, implementation and adoption methodology for Microsoft teams
• Best practices around collaboration governance for Microsoft Teams
• Microsoft Teams collaboration integration points
• Microsoft Teams integrates with Skype for Business, SharePoint and OneDrive
• ISO 27001, ISO 9001, Cyber Essentials accredited for Microsoft Teams

Benefits

• Increase productivity using Microsoft Teams
• Reduce meetings and wasted downtime with Microsoft Teams
• Improve employee efficiency and collaboration with Microsoft Teams
• Adoption of latest collaboration services in Microsoft teams
• Empower employees to use Microsoft Teams and Office 365 securely
• Facilitates collaboration between disparate colleagues using Microsoft Teams
• Microsoft Teams empowers users to locate information they need
• Single document source for team-based collaboration in Microsoft Teams
• Productivity gains and rich communication with Microsoft Teams
• Increased business transparency using Microsoft Teams

£300 to £1,500 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@incrementalgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

277433327325674

Contact

Iain Cherry
03455653000
enquiries@incrementalgroup.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Dynamics 365 and Bespoke Application Development
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No immediate constraints
• System requirements:
  • Dependency that appropriate licensing is procured.
  • System requirements are dependent on each individual project.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All SLAs and response times are agreed with customers and aligned to their specific requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Support Levels, Technical Account Management and all associated costs are agreed separately with customers in line with their support requirements, however all support models are available e.g. 24/7, Core Hours, Emergency Out of Hours. Additionally, Technical Account Management and Cloud Support Engineer services are also available.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Key on-boarding tasks include: ; ; • Governance Model – agreement on the most suitable governance model to meet the requirements of the engagement; ; • Delivery approach – agreement on whether an agile, waterfall or hybrid approach is best suited to the project; ; • Elaboration – engagement with suitably empowered individuals from our Customer with whom we can capture functional and non-functional requirements; ; • Commercial – finalise the commercial terms of the engagement with the Customer including agreement on delivery milestones. ; ; Incremental Group provides on-site, remote/online and documented training dependent on the requirements of each individual customer. Our standard method of training is to adopt a train the trainer approach allowing knowledge to cascade throughout the organisation to all users. ; ; This approach can be delivered on-site or remotely via video conferencing facilities. In addition, we provide User Guides specific to the needs of the individual customer and project, including details of any specific customisations agreed as part of the project scope.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: All existing and created data in relation to the services in question will remain the property of the customer. Data will be extracted in an agreed format and within agreed timescales as specified in Incremental Groups Exit Plan issued at the start of each project.
• End-of-contract process: Upon service commencement, Incremental Group provides an agreed and complete Exit Plan tailored to the specific requirements of each individual customer including details of any additional costs and payment principals. All costs associated with the specified services will be articulated and approved with the customer upon project commencement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no functional difference between our mobile and desktop service.
• Service interface: Yes
• Description of service interface: Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Desk to get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find. The Jira interface is accessible on desktop, Laptop, Mobile and tablet devices.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: All API services are agreed separately with customers in line with their requirements.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All customisation requirements are agreed separately with Customers in line with their requirements.

Scaling

• Independence of resources: Incremental Group provides a flexible and scalable service in order to meet the fluctuations in demand for each individual service. These services are underpinned by a set of pre-agreed SLAs with each individual customer, ensuring continuity of the services being provided.

Analytics

• Service usage metrics: Yes
• Metrics types: Service Metrics and reporting is agreed with customers in line with their individual requirements.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All Customisation requirements for data export are agreed separately with Customers in line with their requirements.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Incremental Group provides up to 99.99% availability. All availability requirements, including SLAs are agreed with customers in line with their individual requirement.
• Approach to resilience: This information is available upon request.
• Outage reporting: Outage reporting methods include but are not limited to Public Dashboards, APIs and Email Alerts. All reporting arrangements are agreed with customers in line with their individual requirements.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: User Authentication is not specific to this service offering and will be discussed and agreed in line with each customer’s specific requirement.
• Access restrictions in management interfaces and support channels: You control when users can access audit information
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 04/12/2017
• What the ISO/IEC 27001 doesn’t cover: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Incremental Groups policies are aligned to ISO:27001 and ISO: 9001 standard and we are currently in the process of attaining a UKAS-accreditation for these standards. Incremental Group adheres to the principals and guidelines of ISO:27001 and ISO:9001 and adopts a systematic approach to the management of sensitive company information and quality management procedures.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Incremental Group is technology agnostic and utilities the most fit for purpose tool for protective monitoring. We use tools such as SCOM and Solarwinds and we work with customers to identify the most optimal monitoring solution for their requirements, including using already existing tool-sets available.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our approach to vulnerability management is agreed separately with Customers in line with their requirements. In all cases our approach is designed to offer our customers optimal security.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Incremental Group is technology agnostic and utilises the most fit for purpose tool for protective monitoring. We use tools such as SCOM and Solarwinds and we work with customers to identify the most optimal monitoring solution for their requirements, including using already existing tool-sets available.
• Incident management type: Supplier-defined controls
• Incident management approach: Incremental Group provides end-to-end incident management and request fulfillment for all incidents and employs ITILv3 aligned processes to ensure that all incidents and requests are logged, categorized, prioritized and tracked consistently, in line with agreed SLAs. Incidents are reported by users via our Service Management Tool and these are then: • Logged; • Reviewed; • Progressed; • Resolved; and • Closed. Incident Management reports can be provided as regularly as weekly and will be issued in a format as agreed with each individual customer.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

• Price: £300 to £1,500 a person a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@incrementalgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.