Atkins Limited

Cloud Services Outsourcing

Cloud Services outsourcing provides end to end design, business process reengineering and complex procurement expertise to support clients outsource to service-based providers. Services include support for key service areas such as Service Desk, End User Computing, Application Maintenance and Support.

Features

  • Assessing Technology Service Delivery and identifying Outsourcing opportunities
  • Developing Target Operating Models and Enterprise Architectures to support outsourcing
  • Developing Service Delivery strategy and approach
  • Business process re-engineering and system rationalisation to prepare for outsourcing
  • Outsourcing readiness review to assess change needed and support preparations
  • Developing and implementing resource plans including TUPE requirements if needed
  • Complex Procurement support to identify and select service delivery partners
  • Outsourcing implementation plans and delivery support
  • Market research and supplier day briefing support
  • Considering wider transformation options (Centres of Excellence, Near/Off-shoring, Full Outsourcing)

Benefits

  • Focus on resources and skills to deliver core value-add activities
  • Divest direct involvement in activities that provide minimal competitive advantage
  • “Demand” driven business model enables fast responses to external factors
  • Investments are prioritised to activities that deliver real competitive value
  • Cost reduction through identification of economies of scale
  • Business Impact Assessments identifying change across Process, Organisation, Technology, Information
  • Broad stakeholder engagement at all levels identifies clear change impact
  • Focus on business change management and people improves success likelihood
  • Early focus on benefits improves likelihood of realisation
  • Benchmarking analysis underpins service delivery options analysis, increasing credibility

Pricing

£295 to £2100 per person per day

Service documents

G-Cloud 9

277064711366085

Atkins Limited

Jonny Hope

+44 1372 75 2633

ccs@atkinsglobal.com

Planning

Planning
Planning service Yes
How the planning service works Cloud Services Outsourcing provide the capabilities that support migration to and between cloud services. We help buyers make appropriate considerations to assist cloud migration. Typical considerations include:

• Security and access control: Will data in the cloud be protected? What measures are in place to prevent other customers of the cloud provider accessing our data?
• Reliability/Availability: Will data in the cloud be accessible when needed?
• Integrity: What measures are in place to avoid permanent data loss? What recourse exists if the worst happens?
• Avoiding lock-in: Is there a risk of being tied to a cloud provider for long periods?
• Location: Is it guaranteed that data will be stored in acceptable locations e.g. within the UK or EU?
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We can provide instructor led training for users and technical staff to ensure rapid adoption of and smooth transition to new software and cloud hosting. In addition to training we work closely with our customers to deliver tailored knowledge transfer.

We see knowledge transfer as an integral element of our assignment delivery so that our customers can continue to realise benefits after the assignment is complete. It is for that reason that we prefer to work as an integral part of the client team, building knowledge and familiarity within the client team as we go.

We believe that one of our key strengths is imparting our knowledge and experience throughout the lifecycle of a project. By engaging with clients in this way, we are able to transfer a firm understanding of the work being undertaken, the techniques being employed and the deliverables being created.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Cloud Services Outsourcing provide capabilities that support migration to and between cloud services. We help buyers make appropriate considerations to assist cloud migration. Typical considerations include:
• Security and access control: Will data in the cloud be protected? What measures are in place to prevent other customers of the cloud provider accessing our data?
• Reliability/Availability: Will data in the cloud be accessible when needed?
• Integrity: What measures are in place to avoid permanent data loss? What recourse exists if the worst happens?
• Avoiding lock-in: Is there a risk of being tied to a cloud provider for long periods?
• Location: Is it guaranteed that data will be stored in acceptable locations e.g. within the UK or EU?
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Atkins Aerospace, Defence, Security and Technology (ADS&T) holds ISO 27001.
New software or hosting will be subject to a rigorous testing plan agreed with the client. Each functional and non-functional requirement will be tested and will be retested at the end of each sprint to confirm its continued operation. Repetitious testing shall be scripted and automated where appropriate. Customer journeys will be tested by both testing engineers and sampled end users, where practicable. Performance will be tested in conditions as close as possible to real-world conditions, including network/internet traffic and transactional load, as well as under exceptional loads such as the running of large MI reports. In the event that a customer requirement cannot be met as expected, we will support clients in either rejecting the new product/capability or, where appropriate, in agreeing a pragmatic relaxation of an aspect of the original requirements.
The quality assurance of the new software, capability or hosting shall cover not just the validation of requirements, but also the suitability of the “look and feel” for the end users.
Atkins Aerospace, Defence, Security and Technology (ADS&T) holds ISO 27001 and all our UK businesses are independently certified as achieving the ISO 9001:2008 quality management standard.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Our dedicated Technical Support team supports external customers, during contracted hours of support. Response times are aligned to the following incident priority levels:

A - Critical, respond in 2 working hours providing circumvention instructions where possible or fix.

B - Major, respond in 4 working hours details as per priority A.

C&D - Functional or intermittent Incident, respond in 8 working hours details as per priority A.

Classification details are available for each Priority.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Standard Support is available during 08:00 – 18:00 hours, Monday to Friday (not English Public Holidays).

Incidents may be logged via the web, telephone or email during these times. Additionally, Incidents may be logged via the web outside of these hours, but they will not be progressed until the next working day.

Software fixes will be progressed during these hours, and a release made available in line with the Customers agreement.

7 days per week – see Standard Hours, the addition being able to log and receive responses to Incidents during the additional hours. Please note that we operate a Restoration of Service (RoS) approach to support on the additional days e.g. Saturday, Sunday and English public holidays – See below for RoS definition.

24/7 - see 7 days per week, the addition being able to log and receive responses on a 24/7 basis.

Restoration of Service (RoS) – during extended hours of support the aim is to get the Customer operational as soon as possible. Software fixes will not be provided during the additional hours of support.

Incidents remain the responsibility of the Technical Support team throughout the life cycle.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £295 to £2100 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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