Daemon Solutions

Atlassian Software Licensing

Atlassian licensing for Atlassian products, these include Atlassian Access, BitBucket, Confluence, Crowd, Halp, Jira Align, Jira Software, Jira Service Management, Jira Work Management, Opsgenie and Trello. We cater for the following Deployment types - private or public cloud (including AWS and Azure) or Atlassian Cloud.

Features

  • Atlassian Access is a security and control tool for cloud
  • BitBucket is a Git code management tool
  • Confluence is a collaborative knowledge and information tool
  • Crowd is a user management tool for on premise products
  • Jira Software is a tasking and tracking tool
  • Jira Service Management is a service request management tool
  • Trello is a visual collaborative kanban board tool
  • Jira Work Management is a tasking and tracking tool

Benefits

  • Promotion of collaboration across teams
  • Tasking and tracking of work items
  • Single source of truth for knowledge and information
  • Quickly search for the right content
  • Easily track progress on work items
  • Single source of truth for tracking work items
  • User management for all your Atlassian products
  • Seamless integration between information and tracking of work items
  • Integration between Atlassian products
  • Products are easy to learn

Pricing

£10 a person a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@dae.mn. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 7 5 8 3 6 9 3 7 3 6 6 7 3 4

Contact

Daemon Solutions Jon Moss
Telephone: 08000463987
Email: gcloud@dae.mn

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
As an Atlassian solution partner we can offer licensing based on Atlassian partner terms and conditions.
System requirements
  • System requirements based on Atlassian product
  • Requirements available on requests

User support

Email or online ticketing support
Yes, at extra cost
Support response times
We endeavour to respond to emails within two business days.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our email support is available Monday to Friday between 9am to 5pm (excludes bank holidays).
Support available to third parties
No

Onboarding and offboarding

Getting started
We support the users during the licensing process, from purchase to applying the licenses to their Atlassian products.
Service documentation
No
End-of-contract data extraction
Licensing is provided via the MyAtlassian portal. License keys can be extracted from this location.
End-of-contract process
Included In the contract is the purchase of the Atlassian product/s and providing the license key for the user to access via their MyAtlassian portal. Assistance will be provided for applying the license file to the Atlassian product/s.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Atlassian products are available as Mobile apps and via the browser.
Service interface
No
API
Yes
What users can and can't do using the API
Atlassian products have RESTful APIs
API documentation
No
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Atlassian provides multi-site, multi-region autoscaling within their cloud solutions.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Atlassian

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Data is encrypted at rest and in transit in S3 buckets and on the EBS.
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Atlassian software offers data extraction in line with their data privacy and data retention policies.
Data export formats
  • CSV
  • ODF
  • Other
Data import formats
  • CSV
  • ODF
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
License reselling and so no SLAs are required.
Approach to resilience
Licensing is purchased and stored within Atlassian secure MyAtlassian portal.
Outage reporting
Email notifications will be sent out if the process to acquire the licenses has been blocked.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Role based access control (RBAC)
Access restrictions in management interfaces and support channels
Admin function allows setting of user permissions and control accessible functionality
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
Role based access control (RBAC)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
16/06/2020
What the ISO/IEC 27001 doesn’t cover
Internal Capacity Management
Elevated password management system,
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
NCSC Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Adheres to ISO/IEC 27001

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Adheres to ISO 27001 change management standards and security testing processes.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We follow the MITRE ATT@CK CVE process.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We use a priority based ticketing system hosted within Atlassian JIRA. We make use of existing playbooks and threshold monitoring to inform incident reporting. Incident reports are distributed via email.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10 a person a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free 30 day trial available for Atlassian products. Consultancy and/or implementation charges may apply.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@dae.mn. Tell them what format you need. It will help if you say what assistive technology you use.