I-Procure Technology Limited

I-Procure - Procurement Management Software

I-Procure has been developed to plug the gap within the existing procurement management software market by providing the tools for effective procurement management.

Features

  • Web-based technology application
  • Project management of all re-procurements and new procurement projects
  • Identification of Enterprise, Category & Individual performance
  • Contract's Risk Management
  • 24/7 service with dedicated account staff and specialist consultants
  • Real-time management information
  • Supplier Management module - PCR 2015 DPS Compliant
  • User mobile app

Benefits

  • Target and record savings targets
  • Manage slippage
  • Gain Greater visibility and control
  • Central Contract's database
  • Process efficiencies
  • Greater Insight & Intelligence

Pricing

£175 to £250 per licence per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

275763531269416

I-Procure Technology Limited

Andrew Weston

0781 089 8210

enquiries@i-procuretech.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints I-Procure operates a pre-planned comprehensive maintenance schedule. Customers will be notified of any system downtime.
Constraints include software access via approved browsers only, which is subject to quarterly updates without notification
System requirements
  • Buyers need to purchase a software license from I-Procure
  • Access to the Internet

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times When raising tickets, users complete a series of questions, which enables I-Procure to assign each ticket a priority rating. Priority Level 1: The technology is ‘down’/inaccessible. Priority Level 2: Operation of the technology is severely degraded. Priority Level 3: Certain non-essential features of the technology are impaired. Priority Level 4: Low priority queries – Password resets I-Procure operates a 24-7 Help Desk, who will look to resolve all Priority Level, 3, 2 and 1 issues within 2 business days, 1 business day and within 2 hours respectively. All Priority Level 4 issues will be sent to our Customer's to resolve
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Audio: We use sound to improve user accessibility. When a user receives a new message or their place in the que moves up, we signal this with a particular sound. Aria-label: Our web-chat uses aria-labels on elements that don't have enough descriptive text For example: ‘Close the webchat’ is better than ‘Close
Onsite support Yes, at extra cost
Support levels 1st line customer support
Any issues/faults with I-Procure which are defined as:
Severity Level 1 - the platform is down or inaccessible or
Severity Level 2 - the operation of the platform is severely degraded, or non-business critical components of the service are not operational should be escalated to I-Procure's 1st line support team either by telephone or via the platform (subject to availability). I-Procure will look to resolve all Severity Level 1 or 2 issues within the following timeframes:

Severity Level 1: 2 hours
Severity Level 2: Within 1 business day

All system support is covered within the license fee payable by customers. Individual or Team license customers will receive email support only. Enterprise license customers will receive telephone support on top of email support. Telephone support will be available Monday-Friday, 9am to 5pm. Enterprise customers will be provided with their own dedicated technical account manager.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started I-Procure incorporates a series of built-in wizards and templates which make using the software, simple, easy and straight forward for users. Customers can upload their entire contract or project database into the software within a matter of seconds.

The platform also includes a help-library and tutorials that are designed to support and encourage self-learning. Customers can request training from I-Procure either over the web or face to face for an additional cost.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction At the end of any contract period, I-Procure will provide all platform users with sufficient time, during which they will still be able to login to the platform and complete any necessary actions/transactions.

We will not charge customers a fee for exiting a contract.

We propose passwords for Senior platform users remain active for a period of 30 days after conclusion of contact, and 14 days for all other platform users.

I-Procure will create a denormalised SQL server database with all user, company and transactional data, which will be provided to customers on an encrypted disc.
End-of-contract process Upon receipt of notification from a customer that they wish to terminate and/or not extend their contract with I-Procure, all data will be transferred back to the customer in a format agreed during the exit process.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service I-Procure has not developed an app.

Customers can however access the platform via the web-browser on their phone.
API Yes
What users can and can't do using the API I-Procures API Gateway enables us to configure connections to any third party system so that our customers can integrate to any other systems that support API connections
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customers are able to customise the I-Procure platform in a number of ways:

- Add their logo, change colour screen
- Restrict which users have access to the platform and their permission
levels
- Hide Menu Screens and Tabs

System admin users will be able to make the above customisations. We will provide this training during the initial set-up phase.

Scaling

Scaling
Independence of resources Each customer will be provided with their own instance of the I-Procure platform that they will be able to customise accordingly.

I-Procure will ensure secure, reliable network performance for all customers.

From a technical support perspective, customers will be provided with be assigned a dedicated technical support account manager.

Analytics

Analytics
Service usage metrics Yes
Metrics types I-Procure can provide customers on request, with management information pertaining to system usage.

Customers will be able to view and manage within the platform itself, the issue and allocation of platform licenses, based on the current usage of the platform by users.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users may export their data via the reporting section of the tool, into a series of pre-defined Microsoft Excel reporting formats.
Data export formats Other
Other data export formats Microsoft Excel
Data import formats Other
Other data import formats Microsoft Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability I-Procure will aim to provide customers with a 24/7 accessible service, excluding emergency maintenance windows (if taken during hours of 5am-8am GMT) weekly maintenance windows, and extended maintenance windows.

We would look to provide customers a system uptime of greater than 95%. Failure to achieve this, will result in customers being provided with service credits.
Approach to resilience Available on request.
Outage reporting Email Alerts.

Customers will receive email alerts notifying them of any system outages, whether planned or unexpected. In relation to planned outages, these will be communicated to customers on their home screen, when they login to the platform.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels All system access is permission based. The process for assigning and changing user permissions will be agreed as part of the implementation.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes I-Procures, Information Security Management System (ISMS) has processes for all governance and security aspects, including staff training, data protection, data transfer, hardware and access procedures.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach I-Procure and its supporting infrastructure is governed by a strict change control policy and procedure. These controls are audited by a SSAE 16 audit to validate our operating effectiveness. Changes are assigned a risk category and are tested thoroughly by following a formal testing methodology.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach I-Procure conducts internal and external weekly vulnerability scans. Vulnerabilities are rated on criteria, e.g. internally/externally facing, age, ease of exploitation, etc. The rating determines the correct active to be taken.

Our security team scans for internal, external, credentialed and non-credentialed vulnerabilities and delivers a list of vulnerabilities with a defined risk level. Our IT team patches systems based on vendors' patch cycles throughout their lifetime. Once our security team communicates vulnerabilities, the IT team works to remediate, testing in the staging infrastructure when possible, and deploying during the next suitable window.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach I-Procure follows NIST Incident Response Lifecycle for security incidents, whereby, known vulnerabilities and secure configurations are scanned to identify any potential weaknesses.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach I-Procure follows NIST Incident Response Lifecycle for security incidents, whereby, known vulnerabilities and secure configurations are scanned to identify any potential weaknesses.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £175 to £250 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Customers will be given full access to the I-Procure platform for a period of 30 days for FREE.

After 30 days, customers will be required to pay an annual license fee.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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