Bit Zesty

iOS & Android Application Ongoing Support and Maintenance

We provide support for your digital service or web application (iOS, Android or React Native). The Queen's Awards for Enterprise (BEIS & DCMS) and Trade Tariff (GDS & HMRC & DIT) are using our services. This includes ongoing maintenance and improvement of Live services.

Features

  • Supporting cloud applications
  • iOS & Android security and routine upgrades
  • Implementing new features and changes requests
  • Discovery/requirements gathering
  • Technical architecture advice
  • Usability testing
  • Supporting a live service (including UR & UX)

Benefits

  • Highly skilled team (iOS & Android experts)
  • Fully managed support and maintenance of your application
  • We follow the processes in Government Service Manual
  • We follow GDS style guides
  • Proven experience with cloud services and legacy systems integration

Pricing

£90 to £180 per person per hour

  • Education pricing available

Service documents

G-Cloud 11

275728159591300

Bit Zesty

Matthew Ford

+44 (0) 2071250160

gcloud@bitzesty.com

Planning

Planning
Planning service Yes
How the planning service works We work with you to understand the needs of your organisation and the users of the service. We follow both the GOV.UK Service Manual and Digital Service Standard.

We start with a kickoff workshop to plan the work. Then, in discovery, based on our plan, we do user research to validate assumptions and uncover user needs of your service and do a technical assessment of the proposed solutions. At the end of the discovery phase, we produce user stores to take into the Alpha phase.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We can produce training materials (e.g. screencasts and documentation) for the cloud software we support
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We help to migrate to the cloud by first understand the application then putting together a migration plan, which covers: data migration, application migration, user testing, and cutover.

Once dry runs have been successful, and all tests have passed, we schedule a cut over date.

An example of this was when we migrated the GOV.UK Trade Tariff to the GOV PaaS.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We work in an agile way with clients, we are open and transparent, we have a shared Trello board were progress is communicated and all cards go through QA testing. We conduct manual and automated tests on our code in staging envrioments and before any change is rolled out live into production it is approved by our clients.

We work with you to understand the usage/load and perform performance testing to meet your needs. We also install continuous performance monitoring tools (e.g. NewRelic) to ensure the application is responding within agreed limits.

Security testing

Security testing
Security services Yes
Security services type
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CHECK
  • CREST

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We can host your application for you on your behalf (which we are doing for BEIS). Or we are happy to support other third-party or your organisations hosting platforms (We use the GOV.UK PaaS for Trade Tariff).

Service scope

Service scope
Service constraints Only remotely available, account management meetings can be in person.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 2 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing https://slack.com/intl/en-gb/accessibility-plan
Support levels 9am – 6pm business days: 4 hours response time for normal priority issues and 1 hour for critical issues.

A technical support manager will be assigned to you as well as an account manager.

24/7 support is available at £4000 per month

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Managed hosting (Amazon AWS) and PenetrationTesting (Context Information Security).

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £90 to £180 per person per hour
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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