iOS & Android Application Ongoing Support and Maintenance
We provide support for your digital service or web application (iOS, Android or React Native). The Queen's Awards for Enterprise (BEIS & DCMS) and Trade Tariff (GDS & HMRC & DIT) are using our services. This includes ongoing maintenance and improvement of Live services.
- Supporting cloud applications
- iOS & Android security and routine upgrades
- Implementing new features and changes requests
- Discovery/requirements gathering
- Technical architecture advice
- Usability testing
- Supporting a live service (including UR & UX)
- Highly skilled team (iOS & Android experts)
- Fully managed support and maintenance of your application
- We follow the processes in Government Service Manual
- We follow GDS style guides
- Proven experience with cloud services and legacy systems integration
£90 to £180 per person per hour
- Education pricing available
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+44 (0) 2071250160
|How the planning service works||
We work with you to understand the needs of your organisation and the users of the service. We follow both the GOV.UK Service Manual and Digital Service Standard.
We start with a kickoff workshop to plan the work. Then, in discovery, based on our plan, we do user research to validate assumptions and uncover user needs of your service and do a technical assessment of the proposed solutions. At the end of the discovery phase, we produce user stores to take into the Alpha phase.
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||We can produce training materials (e.g. screencasts and documentation) for the cloud software we support|
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
We help to migrate to the cloud by first understand the application then putting together a migration plan, which covers: data migration, application migration, user testing, and cutover.
Once dry runs have been successful, and all tests have passed, we schedule a cut over date.
An example of this was when we migrated the GOV.UK Trade Tariff to the GOV PaaS.
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
We work in an agile way with clients, we are open and transparent, we have a shared Trello board were progress is communicated and all cards go through QA testing. We conduct manual and automated tests on our code in staging envrioments and before any change is rolled out live into production it is approved by our clients.
We work with you to understand the usage/load and perform performance testing to meet your needs. We also install continuous performance monitoring tools (e.g. NewRelic) to ensure the application is responding within agreed limits.
|Security services type||
|Certified security testers||Yes|
|Security testing certifications||
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||We can host your application for you on your behalf (which we are doing for BEIS). Or we are happy to support other third-party or your organisations hosting platforms (We use the GOV.UK PaaS for Trade Tariff).|
|Service constraints||Only remotely available, account management meetings can be in person.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Within 2 hours.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web chat accessibility testing||https://slack.com/intl/en-gb/accessibility-plan|
9am – 6pm business days: 4 hours response time for normal priority issues and 1 hour for critical issues.
A technical support manager will be assigned to you as well as an account manager.
24/7 support is available at £4000 per month
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Managed hosting (Amazon AWS) and PenetrationTesting (Context Information Security).|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£90 to £180 per person per hour|
|Discount for educational organisations||Yes|