Kumoco

Kumoco Cloud Management and Cost Optimisation Suite

The Kumoco Cloud Manager is built on the ServiceNow platform and seamlessly integrates with all existing ServiceNow features. It provides cost optimisation recommendations, as well as providing uninterrupted access to the AWS and Azure spot markets. It provides an advanced reporting and dashboard engine as well as department cross-billing functionality.

Features

  • Cloud Discovery
  • Enterprise Cloud Management Workflows
  • Recommendations engine
  • Utilisation Monitoring and Cost Saving Recommendations
  • Kumoco Spot Market Manager (Spot / Low Priority Instances)
  • Advanced reporting engine and dashboards
  • Internal Recharge Manager

Benefits

  • Provides a single pane of glass for all cloud accounts
  • Configure workflows based on events to allow cloud automation
  • 24/7 monitoring of the financial health of the cloud estate
  • Recommends cost optimisation options, giving c.20% savings
  • Utilises the spot markets to save a further 30-50%
  • Ability to create internal department and project re-charging models
  • Integrates with Service Catalogue to provide Cloud as a Service

Pricing

£1 per device per month

  • Free trial available

Service documents

G-Cloud 10

275134412930590

Kumoco

Paul O'Shea

02037635200

ukgov@kumoco.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to ServiceNow ITOM Cloud Management
Cloud deployment model Public cloud
Service constraints Flexible
System requirements
  • ServiceNow ITOM Licenses
  • Web browser and Internet Access

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Dependent on SLA. Standard 1 business day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support levels available to 24/7 at additional cost (PoA).
Engagement manager provided to all customers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onboarding service offered.
Documentation provided. Installation and training options also available.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All data can be exported.
End-of-contract process Customer can extract data.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Fully responsive design
Accessibility standards WCAG 2.0 A
Accessibility testing https://docs.servicenow.com/bundle/kingston-release-notes/page/administer/accessibility-508-compliance/reference/r_VPAT.html
API No
Customisation available Yes
Description of customisation Cloud Resource Utilisation Metrics and Thresholds

Scaling

Scaling
Independence of resources SaaS product - fully scalable. High‑availability infrastructure offers instance redundancy between two data centre clusters.

Analytics

Analytics
Service usage metrics Yes
Metrics types Flexible dependent on customer choices
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold ServiceNow, AWS, Azure, Google, Spotinst

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Dependent on customer choices e.g. database solution.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • XML
  • JSON
  • Many other interfaces supported
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • PDF
  • JSON
  • Many other integrations possible

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Flexible dependent on customer choices
Approach to resilience Flexible dependent on customer choices
Outage reporting Flexible dependent on customer choices

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication Many authentication methods and integrations can be configured as required.
Access restrictions in management interfaces and support channels Completely configurable.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Flexible dependent on customer choices
Information security policies and processes Flexible dependent on customer choices

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Undisclosed
Vulnerability management type Undisclosed
Vulnerability management approach Undisclosed
Protective monitoring type Undisclosed
Protective monitoring approach Undisclosed
Incident management type Undisclosed
Incident management approach Undisclosed

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1 per device per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Proof of Value options available

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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