AIMES Management Services Limited

Imosphere - Atmolytics

A comprehensive data discovery, visualisation and analytics service for healthcare, enabling clinical, operational and research users to explore and benchmark performance, outcomes and financial sustainability both locally and across the whole care system. Cohorts, dashboards, visualisations and reports can be set up in minutes, with no specialist expertise required.

Features

  • Supports EHRs, GP, social care, mental health, financial, research data.
  • For any setting/level – GPs to STPs.
  • Scales from patient surveys to comprehensive million+ patient datasets.
  • Advanced self-service cohort identification across all data
  • Consistent, comprehensive analytics including geographic and statistical reports
  • Integrate with other Imosphere services, including algorithm management tools
  • Unlimited integrated data sources which can be added incrementally.
  • Includes expert consultancy, data analysis, implementation and training support
  • IG compliant – supports advanced pseudonymisation, data access management
  • Hosted in a N3 ISO27001-certified Trusted Research Environment.

Benefits

  • Transform your organisation’s analytical capability in weeks.
  • Reduce informatics spend with an affordable, feature rich platform.
  • Gain actionable insight across all of your organisation’s data.
  • Create system-wide views of healthcare populations.
  • Explore causes of outlier outcomes and standards non-compliance.
  • Build trust in analysis and conclusions through transparent reporting.
  • Enable self-service benchmarking, performance and cost management analytics.
  • Flexible deployment options – cloud, on-premise or in between.
  • Supported by UK experts with 25 years’ NHS analytics experience

Pricing

£4200 to £31500 per licence per year

  • Education pricing available

Service documents

G-Cloud 10

275086612158275

AIMES Management Services Limited

John Loftus

+44 (0) 1519059728

john.loftus@aimes.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints It is the customer's responsibility for ensuring that data loaded into Atmolytics is authorised for such use.
If you intend to access the service via a public network, it is your own responsibility to source that connection.
System requirements
  • Compatible browser required
  • Minimum resolution: 1024x768

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We will acknowledge your support query within one hour. We aim to respond to all queries within one working day. More complicated questions may take longer.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Our standard support package includes an onboarding consultancy team, 9-5 email and phone support and named customer support contacts. Additional bespoke support packages are available at additional cost.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started When we agree a contract, we allocate an account manager to you to help you best reach the objectives of your product implementation. We offer:
• Consultancy based on our 20+ years of working with Health and Social care analytics, which will include helping you to identify, prioritise and address use cases for our solution.
• Extensive customisation and configuration support to best meet your project requirements.
• Data import, validation and cleaning services
• A wide range of training options, including "train the trainer", class & 1-1 sessions, documentation, e-learning and a certified training programme. Bespoke options are also available.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The software comes with a comprehensive data export tool that enables the user to extract almost all data in the system on demand.
End-of-contract process Having agreed with you the end point of the contract, allowing time for you to export the data you require, we will disable all access to your system and securely destroy your data held on our system in line with our data sanitisation processes. User accounts and related information will also be destroyed. We will retain financial information regarding our relationship for the period required by HMRC.
Additional data export services and migration consultancy are available.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
API No
Customisation available Yes
Description of customisation The platform is designed to be highly user-configurable, with a very wide range of options. Examples of integrated customisation functionality include:
• Users can build their own reports and reporting cohorts without any specialist skills, and share them with others.
• Using these basic building blocks, users can build their own dashboards and configure the visualisations used throughout.
• Alerts and notifications can be enabled by the user to keep track of key changes that are important to them.
• During setup, users can tailor the terminology used throughout the platform to enable local terms to be used wherever necessary.
• The highly-customisable permission management system allows detailed control over which reporting options are available to each user and in which form, and this can be changed at any time.
• Advanced users can take advantage of the "custom reports" functionality to build in advanced statistically analysis
Additional customisation and bespoke development options are also available.

Scaling

Scaling
Independence of resources AIMES’ Capacity management planning is controlled under our Information security management system (ISMS)

The purpose of our capacity management process is to ensure the continuous availability of services through capacity planning, monitoring and management.

This ensures that the required capacity for any given system is always available and that upgrades and improvements to the clients systems can be implemented to ensure that adequate capacity exists and resource requirements are planned for and controlled.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide customer-nominated administrators/power users with a dashboard of detailed usage metrics per-user for all areas of the system, including usage of individual reports and related systems.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Imosphere

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The software comes with a comprehensive data export tool that enables the user to extract almost all data in the system on demand.
Data export formats CSV
Data import formats Other
Other data import formats Relational database formats

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Guaranteed availability 99.96%
Approach to resilience Atmolytics is built around a number of independent services connected together via an Enterprise Service Bus architecture. Services communicate using a durable message queue designed for reliability and robustness.
As an analytics platform can be expected to deal with large data sizes and high demand, managing system resources is a key challenge when designing a resilient system. Atmolytics allows for fine grain control in managing workloads. All processing is queued and asynchronous so that system resources are not overburdened. Furthermore, isolation between the tenants is maintained via separate databases
Finally, Atmolytics is built upon an enterprise database technology that is known for its resilience and stability. All dynamic system state is held in the database so can be easily backed up and restored if necessary.
Outage reporting We make a third-party monitoring status page and an email alert subscription available to customers

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels When using identify federation, the user is authenticated against the specified provider (LDAP, OpenID Connect, OAuth). The rights that the user holds against the provider (for example, being the member of a specific Active Directory group) can then be mapped to access privileges within Atmolytics.
In the case of username / password authentication, accounts are issued on an as needed basis. The user's credentials are authenticated within Atmolytics. Passwords are never stored in clear text.
A user account can be disabled at any time via the system management interface.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 DNV GL Business Assurance UK Limited
ISO/IEC 27001 accreditation date 01/09/2017
What the ISO/IEC 27001 doesn’t cover AIMES ISO/IEC 27001 certification covers the provision of secure application hosting including hosting business applications, high performance Computer processing and Data Storage and Manipulation.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • NHS Toolkit Complience
  • IG SoC,Commercial N3 Aggregator
  • Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials, IGT v14
Information security policies and processes Our Information Security Management System is an integrated framework of policies and procedures developed in compliance with ISO 27001 and includes, amongst others: employee screening & training, record classification and retention, information risk and opportunity management, data protection impact analysis, change management, incident management, business continuity, relationships with suppliers and third parties, network & access control, cryptographic controls, pseudonomisation and deidentification, and physical security.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Documented and independently audited configuration and change management process.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Patches are deployed on a monthly scheduled basis following testing in a lab environment. Critical patches are deployed following our emergency change process. Multiple sources are used for information: independent security organisations (i.e. BugTraq, Full Disclosure), vendors, government (e.g. NCSC, NIST), published information from security organisations and professionals and security conferences.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We monitor activity at the firewall and internal detection systems based on log monitoring.
Incident management type Supplier-defined controls
Incident management approach Our incident management process is based on the ITIL approach and includes consideration of prioritisation, proportionate response, monitoring, escalation and retrospective review. All employees are trained on the incident reporting and management approach. Senior management monitor issues in aggregate and on specific escalated issues, including performance against internal and external SLA standards.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)

Pricing

Pricing
Price £4200 to £31500 per licence per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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