Advanced Digital Innovation (UK) Limited

MyPathway (Digital Patient Communications Engine and PROM/PREM Collection)

Digital communication tool connecting healthcare providers to patients. IT system agnostic and easy to integrate, MyPathway engages patients with their treatment, provides timely data and enables self care and shared decision making. Patients have a choice of web portal or mobile apps to begin their digital journey.


  • PROM/PREM collection with push notifications
  • Digital resource delivery (eg. exercise videos)
  • Business Intelligence and reporting
  • Appointment notification and booking
  • Automated pushing of Self Care Information
  • Digital view of the Patient Pathway for service users
  • Digital view of the Patient Pathway for clinicians
  • Automated operation driven by changes in the patient record
  • Digital delivery of patient correspondence
  • Personalisation across multiple language and media types


  • Reduce cost of PROM collection & improve return rates
  • Timely availability of data for triage
  • High level full-service view over heterogeneous IT systems
  • Greater patient engagement with self care
  • Improve "right first time" rate
  • Reduced communication costs - fewer letters
  • Improved return rates on Friends and Family Test
  • Add bespoke quality and service questionnaires
  • Reduced Did Not Attend rates
  • Communications tailored to diverse populations


£0.25 to £5 a person a year

Service documents


G-Cloud 12

Service ID

2 7 5 0 5 2 1 8 5 3 4 9 8 0 9


Advanced Digital Innovation (UK) Limited

Judith Clarkson


Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Patient Administration Systems
Electronic Referral Systems
GP record systems
Cloud deployment model
Community cloud
Service constraints
System requirements
  • A modern browser and OS
  • Data feed (live HL7 feed or regular reported data extract)

User support

Email or online ticketing support
Email or online ticketing
Support response times
48 working hours SLA. Majority of support enquiries received in working hours Monday to Friday are replied to on the same day.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Support contracts are agreed on a per-customer basis. All customers will have a named account manager as their contact point.
Support available to third parties

Onboarding and offboarding

Getting started
When a new healthcare provider service is onboarded, we provide Business Analysis and training on-site, along with a managed ease-in process to facilitate a smooth go-live. This hands-on involvement is something we are passionate about, in order to make sure our customers get best value. Training and public awareness videos and other content are provided. Patient-facing introduction and training videos are also provided as part of the on-boarding experience and can be locally modified or added to.
Service documentation
Documentation formats
End-of-contract data extraction
End-user data & meta-data is typically all passed through to our customers in near -real time (daily), and therefore most users will already have the required data lodged in their host systems or data warehouse. We can additionally provide a comprehensive data dump if needed in standard format (usually JSON documents).
End-of-contract process
We reserve the right to charge for any extraordinary costs, but in general, all closedown, de-commissioning and data transfer costs are included in the contract price.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Differences between the mobile and desktop service
No material differences.
Service interface
Customisation available
Description of customisation
Highly customisable, particularly the content, "business logic" rules , integrations and wording/branding of the patient side.
Most of this customisation is achievable by a reasonably tech savvy user in the admin console, whilst other parts occasionally require vendor input. The direction of travel is full user configurability.


Independence of resources
Our servers are regularly monitored for response time fluctuations, and load. Backend services can be both scaled up and scaled out to meet increasing customer demand.


Service usage metrics
Metrics types
We provide a range of service metrics, including, but not limited to:
* referrals accepted
* email and SMS clickthrough
* account creation
* PROM/PREM completion
* Average time-to-complete
* Self help engagement levels
Bespoke metrics are agreed with each customer
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
A custom format will be defined per customer to allow data to be exported into host or 3rd party systems or into their data warehouse. This is agreed in our extensive onboarding process.
Data export formats
Data import formats
  • CSV
  • Other
Other data import formats
Batch or online HL7; FHIR

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLAs are agreed on a per-customer basis, based on need.
Approach to resilience
Resilience and DR plans available on request.
Outage reporting
Outages are currently reported via email alerts.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Management interfaces are limited by VPN from a secure location within ADI's office environment. Support teams will only speak to named individuals from each customer, and will look for proof of identity where necessary (eg. a callback)
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
IGSoC level2 now NHS Digital DSP Toolkit

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
A best practice approach drawing from in-house and external experience. IGSoC 2 now NHS Digital DSP Toolkit achieved.
Information security policies and processes
Our in-house IT security procedures are reviewed yearly, and all staff undergo mandatory IT security training, including recorded reading of security policies. Spot checks on process and service are carried out.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes must pass through our development pipeline, which includes checks and balances at all stages from initiation to go-live. This is recorded electronically at each stage.
Vulnerability management type
Vulnerability management approach
Information about potential threats is gathered from a variety of sources, including upstream suppliers of software tools, platforms and services. Risks are assessed using a standard "likelihood * impact" scoring. Patches can usually be deployed in a matter of days.
Protective monitoring type
Protective monitoring approach
Potential compromises are identified through a combination of pro-active log monitoring systems, and data monitoring. How we respond is extremely dependent on the nature of the compromise - whether it is a software issue or a misbehaving user would change our response. We aim to respond to any compromise within 8 working hours.
Incident management type
Incident management approach
Incident reports are issued according to policy - see our IGSoC submission for details. Users may report incidents according to their preference.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£0.25 to £5 a person a year
Discount for educational organisations
Free trial available

Service documents

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