Shield Safety Group

Compliance Centre Incidents

Compliance Centre Incidents is accidents and incident management software. With multiple types of incidents available to log, preconfigured to capture exactly the right information, search, comprehensive reports, alerts, notifications, action plan and management, it ensures you are in control of every case, can evaluate risk and take appropriate action.

Features

  • Fully responsive, accessible remotely via any modern browser
  • Provides electronic log of incident investigation
  • Custom case type configuration for bespoke data capture
  • Pre-configured reports include case summary and counts by type
  • Users with permission can raise, view and update cases
  • Action Plans with due dates, e.g. for policy review, correction
  • Files, photos and notes can be added to each case
  • Comprehensive search and secure data storage to fulfil legal obligations
  • Complemented by risk status Dashboard, To-Dos and Alerts
  • Additional cloud-based policy and documents storage modules included

Benefits

  • A simple and secure way to manage compliance data centrally
  • A clear, overall risk status across an organisation
  • Unique traffic light system gives clear performance indicator
  • Real-time reporting enables safety progress to be monitored and tracked
  • Web-based solution - reduce paperwork, printing costs and manual processes
  • Step-by-step guide through incident investigation through sections
  • Designed by Environmental Health Practitioners, developed by software experts
  • Shows good practice and potentially reduces insurance premiums
  • Allows communication between stakeholders during investigation
  • Detailed management reporting to quickly identify patterns and trends

Pricing

£7500 per instance per year

Service documents

G-Cloud 9

274809948098532

Shield Safety Group

Sara Paton

0203 7403744

sales@shieldsafety.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Incidents is part of a suite of Risk Management modules available in Compliance Centre. Other modules include Audit, Training, Checklists, Fire Risk Assessment, Policy, Registry, Documents and Risk Assessment. All include access to our risk indicating Dashboard, to-dos, alerts and announcements functionality.
Cloud deployment model Public cloud
Service constraints Shield Safety reserves the right to perform updates, enhancements and maintenance releases in continuous delivery style. Full release notes will be provided following the release. If any interruption to service is anticipated, notice by email will be provided 7 days prior to the release.

Additional custom case types beyond the standard are configured by Shield Safety Development Team currently.
System requirements
  • Accessible via browser with Internet connectivity
  • Latest versions of Chrome, Firefox, Internet explorer (currently 11), Edge
  • Program to read downloadable reports in .csv and PDF files
  • Browser must have Javascript enabled

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our Support Team classify response time according to priorities. On working days, for general questions our target response time is 8 hours and target resolution time (P4). For a minor no. of users/functions affected with potential minor disruption, we will aim to respond within 5 days (P3). For many users and functions affected that prevents business function, the target time is 4 hours (P2). For critical issues relating to the inability to access the service the team will aim to respond within 1 hour.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels We currently offer instant, self-service support options, in the form of contextual FAQ content, available to every Compliance Centre user via the system interface.

Should you not be able to find the information you need, or need to report an issue, our Compliance Centre support team currently operate email and telephone support during office hours. Every enquiry logged will be evaluated and prioritised, meaning efficient processing, quick response and resolution times.

Our dedicated Support Team are available for nominated contacts via the following email or telephone during office hours.

Email: support@compliancecentre.co.uk
Telephone: 020 3740 3744

Shield Safety requires a maximum number of contacts (as indicated on your contract) to be nominated to request support, who will also be deemed to have authority to request defect resolution. To report an issue, please contact our Support Team using one of the channels detailed above.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We find the key to successful adoption and usage of software is an outstanding on-boarding and setup service, focussed on Customer Success at every stage.

Our first stage is that of discovery, typically involving a call or meeting between your key stakeholders and our Implementation Team. Our goals are to understand your current processes and requirements, and how they can be facilitated (and if possible improved) using Compliance Centre. Our team will offer you demonstration of the service and coaching to enable you to make configuration decisions of your module and base system, such as organisational structure, users, roles and permissions. Our team will also demonstrate all self-management functions available to you, so you are aware of what you can configure.

During the second stage, we will setup and configure your service as required and work with you to iterate to meet your needs. At the end of the process, you will approve the configuration and the system will be ready to use.

We offer user training, delivered via webinar in a ‘Train the Trainer’ style. Additional training sessions (via webinar or classroom based) can be provided subject to your requirements.
Service documentation No
End-of-contract data extraction Shield Safety can provide an extract of data in a specific format in CSV at the end of the contract.
End-of-contract process In the event of a requirement to leave the Compliance Centre service in the future, we commit to a full handover and support in migration to the new environment. There may be an additional charge for this service, which will depend upon the effort required.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Our application is completely responsive. When the browser scales down to the size of a mobile device, our navigation changes and content is re-prioritised.
Accessibility standards None or don’t know
Description of accessibility All non-text content that is presented to the user has a text alternative. Information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text. Colour is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Our contrast ration of text also meets guidelines.
Accessibility testing None
API No
Customisation available Yes
Description of customisation Shield Safety can offer bespoke development of additional reports as required by the organisation. We can also offer bespoke software development to further customise our modules, or create new functionality, subject to requirements and consideration of our development roadmap. Please discuss your requirements in the first instance with your sales representative or Implementation Manager.

Scaling

Scaling
Independence of resources We have automatic scaling of the application servers and at the database level, based on resource availability.

Analytics

Analytics
Service usage metrics Yes
Metrics types A user with permission may access a 'User Activity' report, which details last log in by user.
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users with permission can export data as generated by pre-defined reports, in CSV (or PDF where available) format via the user interface.
Additionally, individual case reports can be printed to PDF via the user interface.
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Compliance Centre is a hosted application and database in the Microsoft Azure Cloud. Microsoft are responsible for managing our datacentre and provide a 99.95% SLA. We provide a 99.5% SLA for availability of the system (including scheduled downtime).
Approach to resilience Our web applications are hosted in using Cloud Services which run as clustered instances, providing the necessary failover and resilience.

Cloud hosted SQL Server is used for data storage, and is also clustered with automatic failover.

All Files are geo-replicated and are bound by Microsoft's SLA.
Outage reporting We report outages and system status via an external website.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Currently users are authenticated by Username and Password.

We also support Identity federation, and can make provisions for 2 Factor Auth.
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Our Information Security Framework and subsequent implementation of policies, procedures and standards has been designed in accordance with best practice and ISO 27001 Standard, with a view to the company becoming accredited towards the end of 2017.
Information security policies and processes We have an overarching Information Security Policy, which comprises a subset of policies for the control and governance of areas such as Data Handling & Classification, Data Retention, Incident Response, Network Management, Access Management, Back-up, Third Party Compliance, Mobile device management etc. We have various roles and responsibilities attributed to the management and enforcement of the various policies, but our Information Security Committee maintains overall accountability.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes follow a source management model, whereby code is changed in a branch and reviewed by a senior developer. Once code is approved, it is merged and then built by our continuous integration environment. The produced package is then ready for deployment by automated deployment software. This software provides a centralised point of configuration for all environments.
All code is reviewed by a senior member of staff for security implications.
All code is peer reviewed, tested and subject to the deployment management process.
Insights and application errors are collected and monitored.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Any system/infrastructure vulnerabilities are managed by Microsoft as part of the Azure platform.

Application Vulnerabilities are managed through 'hot-fixes' as part of our source management process described above.

We use a third party Check and Crest approved supplier to assess and security test the Compliance Centre application, on at least an annual basis.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use a third party Check and Crest approved supplier to perform an annual application assessment and security scan.
Incident management type Supplier-defined controls
Incident management approach Users can report incidents to our support team via email or telephone. Shield Safety operate an established incident management process, handling any incident relating to information security inline with our Information Security Policy, and other common events in line with our documented business procedures. All reported incidents are logged on our internal software, and processed inline with our procedures; typically involving different roles & responsibilities, triage and investigation, escalation procedures, mitigation, corrective action and communications.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £7500 per instance per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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