Common MS

SAP S/4HANA Cloud (Public Cloud ERP)

SAP ERP Cloud is delivered via public cloud (SaaS), and based on S/4HANA. Deployment takes from 12 weeks, with quarterly innovation updates included. Market leading tech, includes machine Learning, A.I., Predictive Analytics and IoT. The User Experience is next-gen consumer-grade, accessible via mobile, tablet and desktop. GDPR Statement -


  • 2Tier ERP opportunity to standardize business processes across multiple tiers.
  • Procure to Pay, including integration with Ariba Network.
  • Plan to Product, including inventory and maintenance management.
  • Order to Cash, including contract and receivables processing.
  • Project Services and discrete manufacturing, including time and expense management.
  • Administrative ERP with Core Finance, including cost management, profitability analysis.
  • Integration to SAP (e.g. SAP SuccessFactors) or non-SAP systems.
  • Artificial Intelligence with SAP Co-Pilot.
  • Extensibility via the HANA Cloud Platform (PaaS).
  • Extensible with SAP BusinessObjects Cloud and Digital Boardroom.


  • Delivered through a software-as-a-service (SaaS) model.
  • Decreased procurement cost and maverick spend.
  • Best in Class financial, logistics and staffing services.
  • No version lock in, quarterly releases, with access to innovation.
  • Reduced days receivables and receivables write-offs.
  • Increased user productivity and more efficient user onboarding.
  • Organisational agility, based on a simpler IT architecture.
  • Short time to value (in as little as 12 weeks).
  • TCO reduction (IT administration and development costs).
  • More efficient projects and better project controlling.


£44 to £570 per person per month

Service documents


G-Cloud 11

Service ID

2 7 4 5 3 5 0 6 6 2 4 6 5 7 0


Common MS

Samina Baig

+44 7768581576

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
Quaterly upgrades, agreed scheduled downtime for updates. Customer are always on the latest version.
System requirements
  • HTML5 based browser (Broswer/Device Agnostic)
  • Internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLAs are agreed with Customers. Weekend SLAs may be different but again will be agreed with Customers
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Maintenance support and system issues are supported by SAP direct, application support is provided via our partner channel and therefore costs are provided by them direct. Maintenance support is provided as part of the subscription cost and therefore not an extra cost. 24x7 for priority 1 and 2 issues. Non-Business Critical support is 8am to 6pm local time.
Support available to third parties

Onboarding and offboarding

Getting started
SAP follows it's ACTIVATE methodology. SAP Activate is the innovation adoption framework that expedites SAP S/4HANA implementations throughout the customer lifecycle. It offers ready-to-run digitized business and technology processes, guided configuration, and next-generation methodology.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
There are data download facilities to extract data if required
End-of-contract process
When the contract ends the customer can either renew or revoke their agreement. Once the contract period is over, if a customer chooses not to renew the agreement they can stop subscriptions for the service at no additional cost.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Certain S/4HANA cloud APPs are available on Mobile and Tablet device.
Service interface
What users can and can't do using the API
SAP's APIs enable the integration of on-premise, cloud-based and third-party solutions with the S/4HANA Cloud solution.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Customisation can be done on various levels: Personalise - role driven changes where users can adapt their own screens to meet their needs. Admin. adaptation - field additions and changes can be made to extend the functionality of the system. SAP also provides side-by-side extensibility capabilities with the SAP Cloud platform


Independence of resources
S/4HANA Cloud is designed and developed from the outset to be a highly scalable application. Server infrastructure inherited from proven SAP NetWeaver architecture and Cache infrastructure minimises load on central components, especially the database. Application web servers are added automatically if the load becomes compromised. SAP have full security and infrastructure information on this topic.


Service usage metrics
Metrics types
Dashboards and reports are available which detail service up-time and planned maintenance periods. You can ensure the availability of the system is in accordance with the service level agreement of your contract. Define, manage, and leverage consistent KPIs across all your business functions, create and manage reports, run analytical queries, and build predictive models.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
There are a number of methods for data extraction. The most common is excel download of reports or data sources.
Data export formats
Other data export formats
  • XML
  • XLSX
  • CSV
Data import formats
Other data import formats
  • XLSX
  • XML
  • CSV
  • TXT

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.5% System Availability percentage during each month for production systems.
Approach to resilience
Comprehensive SAP Data Centre information can be found at
Outage reporting
SAP data centres maintain multiple connections to several power companies. Even if local power grid were to fail, the data centres supporting your SAP Cloud solution have an uninterruptible power supply for short-term outages and a diesel generator back-up for longer-term outages. Therefore, power interruptions or outages are extremely unlikely to affect customer data or solution access. Any unplanned downtime will be alerted to customer via email.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
-Network Filtering IntrusionPrevension systems
-Web application firewall 2-factor Authentication
-Network Admission control proxies and content filtering
-Advanced threat management.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Price Waterhouse Coopers (PWC)23rd March 2017
ISO/IEC 27001 accreditation date
23rd March 2017
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
  • ISO/IEC 9001 Quality Management System
  • ISO/IEC 27001 Security Management System
  • ISO/IEC 22301 Business Continuity Management System
  • BS 10012 Personal Information Management System
  • ISO/IEC 20000 Service Management

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
SOC1 SSAE 16 SOC2 ISO22301 SOC 3 Reports
Information security policies and processes
Assured by independent validation of assertion. Cloud Trust Centre -

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
A formal change management process is in place and is regularly reviewed and approved. This process ensures that change requests are planned, tested, approved, recorded, tracked and maintained and an impact analysis of the change is performed prior to implementation.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability Management focuses on identifying, assessing and mitigating common vulnerabilities and configuration issues that might represent a potential risk to the integrity and security of systems or services. The following services are part of the Vulnerability Management System: Vulnerability Scanning, External Penetration Testing and Customer Performed Vulnerability Assessment.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
In SAP Cloud Business Applications, an automated monitoring system and operations personnel ensure the system availability 24x7. Security relevant events are logged and retained for 180days in a SIEM (Security Information and Event Management) system. CCTV footage is archived for at least 90 days (or maximum allowed by local law). Monitoring rooms are staffed 24x7.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
SAP Cloud implements formal event reporting and follows escalation procedures if an information security incident occurs. Documented security incident response plans for the cloud solutions from SAP ensure that the best possible levels of service quality and availability is achieved. Security incidents are monitored and tracked by security specialists in cooperation with defined communication channels relating to customer until resolved.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£44 to £570 per person per month
Discount for educational organisations
Free trial available
Description of free trial
Start your SAP S/4HANA experience now with a free, 14-day trial. SAP S/4HANA is the next generation business suite designed to help you run simple in the digital economy
Link to free trial

Service documents

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