Synectics Solutions Ltd

FraudHub

FraudHub provides Local Authorities, Government Agencies and Housing Associations the ability to regularly screen their data for a range of benefits, including the prevention of errors in processing payments and reducing fraud. It provides a permanently accessible system with capabilities to enable you to perform fraud investigations and data screening

Features

  • Data receipt and processing from large numbers of disparate systems
  • Built-in risk assessment and simple referral escalation interface
  • Search against 1/3 billion NFI data records including immigration data
  • Alert’s you to fraud and error within your customer database
  • Sophisticated data matching, Inter and intra organisational data sharing
  • Allows you to run your own “Campaigns” searching for commonalities.
  • Secure management of vast amounts of highly sensitive data
  • Syndication of results and reporting throughout large user bases
  • All members automatically alerted when new data matches are generated
  • Can target specific areas of investigation within a local area

Benefits

  • You can identify and stop fraudulent claims from existing customers
  • Reducing the risk of your organisation falling victim to fraud
  • Reduces the number of mandated referrals you need to investigate
  • Provides reassurance you are taking precautions to reduce fraud exposure
  • Mitigates risk of falling foul of the employment legislation requirements
  • Proactively protects your organisation and improve customer interactions
  • Reduce administration and future investigations costs
  • Allows you to prioritise resource in areas of greater success
  • Referrals identified and dealt with ahead of audit timescales
  • Making cessation of payments or the recovery of over-payments easier

Pricing

£3000 to £8900 per licence per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 7 2 6 3 4 1 1 7 1 3 8 7 7 7

Contact

Synectics Solutions Ltd

Louise Williams

01782 664000

publicsectorservices@synectics-solutions.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
FraudHub is an extension of the National Fraud Initiative and is also able to access Credit Referencing Reports
Cloud deployment model
Private cloud
Service constraints
The service is for the detection and prevention of fraud only. All organisations wanting to use the service need to ensure they have suitable Fair Processing Notifications in place.
System requirements
  • Have access to PC, tablet or computer device
  • Access to the internet or web services
  • Needs to have a current web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
We actively respond to all emails with 2 hours between 8am and 6pm Monday to Friday. At weekends we respond within 48 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
We provide training and set up materials as well as coaching. We have a dedicated help desk facility , dependent on the complexity of the account we can also supply technical account support staff and project management. Support costs are included in the overall contract value.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
New users or existing customers have access to a dedicated help desk facility that can support with training and guidance. We have training materials and guide books and hold training workshops on a regular basis. We also perform dedicated workshops to ensure all users are fully trained to get the best out of the system
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The service is for matching data to the National Fraud Initiative data only once matching is complete the client can extract the matches via excel or CSV downloads. We delete all data held within the system within 3 months of the contract ending
End-of-contract process
The contract is a fixed priced related to the usage of the data and to that end once the contract ends all access to the product ceases. We allow the client to extract any data held within the service, data migration will incur charges to a new supplier or system

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
The product is accessible through the NFI web portal, which has been designed with the Cabinet Office's to meet their accessibility standards.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We work with user groups to ensure screens and accessibility is as inclusive as possible
API
No
Customisation available
No

Scaling

Independence of resources
We consistently perform testing on capacity levels and service . We have load balancing in place and multiple internet connections and multiple points of redundancy and resilience.

Analytics

Service usage metrics
Yes
Metrics types
A full suite of reports are available from logging all usage, out of hours log ins, service provision and user engagement. These can be accessed through the site, they also monitor usage, matching levels and overall performance of the product.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Independent review of processes (for example CESG CPA Build Standard, Cyber Essentials Plus , ISO/IEC 27001 )
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Export functionality is built into the product and is available to those users with appropriate permissions. The data is easily exported through CSV or Excel
Data export formats
  • CSV
  • Other
Other data export formats
Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • Xls
  • Xlsx
  • Mdb
  • Accdb
  • Zip
  • 7Z
  • Rar

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We maintain 98% service level or higher with all development, upgrades and maintenance performed in scheduled windows, which are executed outside of normal operating hours.
Approach to resilience
Data centres are highly resilient with back up generators, UPS and FM200 fire suppressant systems. Our Systems are built to be highly fault tolerant using dual power and network connections. Data centres are served by multiple ISP connections. We have a dedicated Business Continuity Management department. We load balance our system across multiple virtual machines which timescales can be migrated to new physical hardware when required.
Outage reporting
We report service outages once they have exceeded the clients contractual targets directly to the client with estimated fix times and solutions. This is done through and email or telephone alert system.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
We issue specific passwords and log on code, once we have received written authorisation from senior persons of authority from within the purchasing organisation. Every user account has an associated user level. The user level dictates the set of permissions the user has and therefore their access within the system.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI Assurance Group Ltd .
ISO/IEC 27001 accreditation date
22-10-2017
What the ISO/IEC 27001 doesn’t cover
The ISO/IEC 27001 scope covers the entire business operation of Synectics Solutions.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • SAFO ( Specified Anti Fraud Organisation )

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Overall responsibility for information security rests with the Chief Information Security Officer who reports to the Legal & Compliance Director. An ISMS review committee (which includes at least one Director) meets twice annually. The Security Strategy group formally meet every two weeks. A dedicated IT Security team are responsible for operational security. Physical security is the responsibility of the Facilities team. We meet and adhere to the following: Cyber Essentials , • Security operating Procedures (SyOPS) • Protective Monitoring Controls selected from GPG13 in accordance with risks resultant from IS1 calculations. Monitoring is currently designed to protect OFFICIAL records (individually (IL3) and aggregated (IL5)). • A ‘Requirements for Secure Delivery of Online Public Services’ (RSDOPS) assessment has been carried out as part of the accreditation to profile the current system design against GPG43 guidance. The system has been continuously accredited since 2009 and is operated as a ‘private cloud’. Synectics also design and host the multiple fraud prevention solutions for the financial services sector. The Synectics ISMS is certified to ISO27001:2013. All fourteen cloud security principles are met in the delivery of all products securely. We have fully documented security policies available.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration and change management processes are operated in line with ITIL V3.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Penetration and Vulnerability tests will be completed on an annual basis. If further investigation is required we will evoke the BCP to manage and operate a project team to rectify issues and risks to the business. The IT Security team use a number feeds to enable them to proactively manage new threats and vulnerabilities and reduce the windows of vulnerability. These include: NCSC, McAfee, CheckPoint, Microsoft, AlienVault Open Threat Exchange, thehackernews, theregister and reddit. Synectics also participate in the NCSC CiSP. Patch management is in accordance with defined patching policy dependant on risk and severity of situation.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Synectics have implemented a protective monitoring policy with associated technology and processes to oversee the use of ICT systems (including NFI) and to provide assurance and user accountability. This, along with the Information Security Incident Management policy forms part of the current NFI system accreditation and are documented within the current RMADS. The technology employed includes IPS/IDS (intrusion, prevention/detection) software and SIEM (security incident and event management) solution. Penetration and vulnerability test will be completed on an annual basis. Incidents are accesses and responded to inline with our information security incident managment policy.
Incident management type
Supplier-defined controls
Incident management approach
The Security Incident Management Policy and processes are designed in line with NCSC guidance, industry best practice, and ISO27035. Any incident that is uncovered will be rectified using each departments BCP plan. Any client is welcome to review the plans during an onsite visit or secure video conference. Users can report incidents through the dedicated helpdesk facilities and we are able to provide reporting.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£3000 to £8900 per licence per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Yes we are able to offer trials of the full system on negotiation dependant on size of organisation.

Service documents

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