100%Open Limited

Discover

Discover is a bespoke web-based platform that has been developed for the online hosting of innovation challenges. It enables publishing multiple challenges and sourcing responses via a secure and configurable online application form. This helps to maintain fairness and as well as protecting against IP contamination with a solver community.

Features

  • Whitelabelled publishing platform
  • Customisable application form and tracking tool
  • Sophisticated multi-stage and multi-stakeholder evaluation process

Benefits

  • Efficient marketing and promotion tool for innovation challenges
  • Robust and fully branded environment
  • Clear evaluation process and functionality

Pricing

£4000 per licence per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

2 7 2 1 9 8 4 3 5 4 2 2 4 4 8

Contact

100%Open Limited

David Simoes-Brown

02038 895560

david@100open.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Currently built on a wordpress backend so requires either familiarity with wordpress or 100%Open to be responsible for uploading and editing content
System requirements
Software License

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 48 hours during 9 to 5pm (UK time), Monday to Friday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is available via our home page on our company website at https://www.100open.com during 9 to 5 (UK time), Monday to Friday. Currently there is no way of adding attachments.
Web chat accessibility testing
Currently we have not conducted any chat testing with assistive technology users.
Onsite support
Yes, at extra cost
Support levels
We assist with all aspects of cloud hosting and software services, from user management to service management and helpdesk support. All of our work is tailored and customised to your specific needs and requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide full support to our clients to start using the service including onsite training (if requested - at additional cost), online training and user documentation (at no additional cost).
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We provide a full backup of all data at the contract end as an encrypted .csv file and a .zip file of all uploaded attachments
End-of-contract process
We provide a full backup and closure of the platform at the end of the contract. Where necessary we can arrange for ongoing storage and hosting if an online archive is necessary at additional cost

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Fully mobile optimised website. Scales according to screen size
Service interface
Yes
Description of service interface
The service interface is via a service admin backend which is accessible via the internet browser.
Accessibility standards
None or don’t know
Description of accessibility
Users are not able to access any backend services that provide access to user PII or confidential data. This can only be accessed by authorised 100%Open personnel .
Accessibility testing
Currently we have not conducted interface testing with users of assistive technology.
API
No
Customisation available
Yes
Description of customisation
Look and feel. Content. Evaluation stages and criteria.

Scaling

Independence of resources
We guarantee and agree minimum service levels with our clients during project scoping stage and ensure that sufficient resources are preallocated to ensure required level of service

Analytics

Service usage metrics
Yes
Metrics types
Application number, location, theme, stage
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
We export data for our users at contract end
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We guarantee and agree minimum service levels with our clients during project scoping stage and ensure that sufficient resources are preallocated to ensure required level of service
Approach to resilience
We guarantee and agree minimum service levels with our clients during project scoping stage and ensure that sufficient resources are preallocated to ensure required level of service
Outage reporting
In the event of any service outage these are provided via email alerts

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
N/A
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cybersecurity Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
Cybersecurity Essentials

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We assess all changes through a shared version control process and as part of that assess potential security impact via an in house policy.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We assess all vulnerabilities through a shared version control process and as part of that assess potential vulnerability via an in house policy. Our platform is protected by a premium plugin called Wordfence which is used to frequently scan the platform and it's files for any potential security holes or suspicious activity.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our platform is protected by a premium plugin called Wordfence which is used to frequently scan the platform and it's files for any potential security holes or suspicious activity.
Incident management type
Supplier-defined controls
Incident management approach
We have documented business continuity plan and a dedicated team and policy to address any incidents.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£4000 per licence per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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