Six Degrees Technology Group Limited

Mimecast - Email Security, Targeted Threat Protection and Email Business Continuity Service

Our Mimecast service extends traditional gateway security with Targeted Threat Protection that addresses ransomware, impersonation, spear-phishing and other advanced threats. Continuity keeps employees sending/ receiving email even if your email system or Office 365 exchange, has an outage. Our security services eliminates the infrastructure and management requirements for on-premises solutions.

Features

• Multi layered malware protection against known and zero day threats
• 100% virus protection; 99% spam protection; 0.0001% spam false positives
• Immediate enforcement of email security and DLP policies
• Sandbox email attachments to protect against malicious scripts
• Transcribe attachments in realtime for 100% safe file to user
• On click URL scanning protects against good websites turning bad
• Protection against social engineering attacks like whaling or CEO fraud
• Always on email continuity from Outlook, Mac, Mobile and Browser
• Detailed audit, logging and reporting with roles based access control

Benefits

• Comprehensive email security including malware less social engineering attacks
• Protect against weaponized attachments and malicious URLs
• Continuity service with RPO / RTO close to zero
• SLA backed protection from spam and malware
• Email and attachment scanning controls and blocks sending sensitive information
• All features managed through Six Degrees
• Mimecast plug-in for Outlook and mobile devices
• Apps available for iOS, Android, Windows Phone and BlackBerry
• Highly secure and resilient offsite, perpetual email archive

£18.40 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

271959060070338

Contact

Rob Walton
07813303485
publicsector.sales@6dg.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Exchange, Office 365, G-Suite
• Cloud deployment model: Private cloud
• Service constraints: Package option M3R supports inbound, outbound and internal email flow. Data can be retained for 58 days or 1 year. Greater than 1 year requires a full implementation of Mimecast Archive and tools such as M3RA.
• System requirements:
  • The core service does not have any system requirements
  • Various add on product require certain Outlook Pre requisites.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Six Degrees has a 30 minutes first response SLA for Priority 1 incidents logged via our service desk. This is 1 hour for Priority 2 incidents.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: None.
• Onsite support: Yes, at extra cost
• Support levels: * Platinum Support = 24x7 telephone support. Email support via business hours. Bi Annual service reviews. Immersion and early adopter access.; * Gold = 24x7 telephone support. Email support via business hours. Prioritised support for P1 issues. Annual service review; * Silver Success = Telephone, online and email support during working hours (8am - 6pm).; * Bronze Success = Online and email support during working hours (8am - 6pm).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: On boarding – Connect Application, managed by Six Degrees.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All customer data is deleted from the Mimecast Cloud service. Off Boarding is managed and supported by Six Degrees with Mimecast support if required.
• End-of-contract process: Gateway services would cease to function. Customer data is retained until data extraction is complete.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• Description of service interface: Users can raise support tickets and change requests etc. through Six Degrees' online customer portal, which is provided via our chosen IT Service Management tool.; Single Web Based Administration console allowing access to all required controls and settings.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: Update polcies, users, block lists, integrate with 3rd party systems such as SIEM and SOAR. There is a wide range of functionality offered via the API, this detail can be found on the below link. - https://www.mimecast.com/developer/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Branding, various policies, settings, notifications, email signatures and disclaimers, authentication requirements options.

Scaling

• Independence of resources: There are a number of operational level agreements that include acceptable response times for search as an example. As well as a number of service level agreements.

Analytics

• Service usage metrics: Yes
• Metrics types: Emails processed, rejected emails, and communication flows; for outbound, inbound and internal, as well as email bandwidth and rejected traffic; sent, rejected, and the data volumes being transmitted.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Mimecast

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Customer's archived data is encrypted at rest using AES256 bit encryption. Each customer is assigned a unique encryption key generated though a FIPS 140-2 aligned crypto library which is stored securely in a centralized key management system and used to encrypt data written to storage or decrypt data read from the storage grid. The Customer's encryption key is further encrypted with a master key stored within a centralized and restricted key management system.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Mimecast provides exgestion/extraction services along with the ability for administrators to export content directly from the Administration Console in pdf, csv or xls and Emails and attachments can be exported from the Archive in Zipped EML or PST formats.; Alternatively managed by Six Degrees via secure FTP download or the provision of an encrypted disk.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PST
  • EML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • EML
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: TLS Encryption (version 1.2 or above), A combination of TLS, SSL (HTTPS), LDAPS, SMTPS is used as well to secure all types of data in transit.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: TLS Encryption, encryption of data at rest, encryption of all physical media, physical access controls.

Availability and resilience

• Guaranteed availability: Email Delivery Credit Fee; <100% but >=99% 10%; <99% but >=98% 20%; <98% but >=97% 30%; <97% but >=96% 40%; <96% 50% and Customer may terminate the Agreement and receive a pro-rata refund of any unused pre-paid fees.; https://www.mimecast.com/globalassets/documents/termsandconditions/sla_and_support_terms.pdf
• Approach to resilience: The platform is completely resilient with data replicated across diverse physical locations ensuring no single points of failure.
• Outage reporting: Via the administration centre or via your service delivery manager as part of the standard Six Degrees service reporting process.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: Users may interact with an authentication form requring username and password input and optionally a second factor. Integrated Windows Authentication requires no interaction by the end user. Public key authentication usually requires no interaction by end users. SAML can vary based on a customer's own deployment as this is a third party product brokering the authenticaiton but usually SAML products primarily authenticate using username and password prompt.
• Access restrictions in management interfaces and support channels: The management interface is granular in allowing access on a per user basis for predefined rights. Authorised users are allowed to log support queries.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: Username and password. SMS, EMAIL or Authenticator application supplying the 2nd factor.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification Europe
• ISO/IEC 27001 accreditation date: 02/08/2017
• What the ISO/IEC 27001 doesn’t cover: ISO covers the email security, continuity and archiving cloud services for the protection of personally identifiable information in the cloud and ISO 27001 is globally recognised as the best framework to demonstrate audited and continual improvement and on-going security management.; ; The ISO covers the platform in operation and support mechanisms.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Mimecast is accredited with ISO 22301:2012 and ISO 27018:2014 and follows strict policies and procedures to maintain the highest levels of information security.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Stringent change control procures are in place to maintain operational and service level agreements. All changes are fully documented including roll back procedures.; Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers. Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Mimecast reviews vendor security bulletins and utilise the corporate SIEM system to log and identify any possible issues.; The severity of vulnerabilities are assessed on impact vs likelihood and risks are adjusted accordingly for manual analysis and system events. Critical vulnerabilities can be deployed globally throughout the Mimecast infrastructure within minutes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The entire platform is monitored 24 x 7 and system and network logs are entered into a centralised system. The monitoring platform provides mealtime information as well as automated alerting.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Six Degrees operate an ITIL aligned incident management process with associated procedures for security related incidents. The process has a clearly defined governance framework, including roles & responsibilities, clear policies and associated KPIs. In escalation Mimecast has a formal Incident reporting process activated by monitoring and staff awareness.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £18.40 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.