Think Learning

Totara Performance (Talent Management Platform)

Totara Performance is a functionally rich, responsive talent and performance platform. Combines appraisal, 9-box grids, e-Forms, 360 feedback, talent pipelines, pay progression, revalidation and CPD; Seamless upgrade options to Totara Learn, and Totara’s TXP Enterprise extensions (Totara Learn TXP, Totara Perform, and Totara Engage). Healthcare, NHS, Government specialist experience.

Features

• Complete talent, appraisal and learning management system
• Personal development plans and targeted training
• Competency and goal management
• Positional and organisational hierarchies
• Performance compliance tracking and management
• Custom report builder and business intelligence (BI) dashboards
• Performance management with appraisals and 360 feedback
• Automated links to HR/payroll systems, with single sign-on
• eForms, ePortfolio, CPD recording and revalidation system
• 9-box talent management grid visualisation, succession planning

Benefits

• Personalised performance management with audiences and dashboards
• Interactive and responsive design for desktop, tablet and smartphone
• Interoperability and APIs with external systems and single sign-on (SSO)
• Engage the workforce through flexible, integrated career conversations
• Provide managers with real time data to manage their teams
• Reduce cost of delivering development and appraisal
• Enhance pre-hire access and Induction processes
• Notification engine, and triggers for intelligent routing
• Calculated fields, form branching, multi-actor interactions
• Integrated eForms capability

£9,575 to £79,515 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@think-learning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

271047336530873

Contact

Shaun Wilde
0117 407 0237
hello@think-learning.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Totara Learn LMS (Learning Management System), Totara Engage LXP (Learning Experience Platform)
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Planned downtime for scheduled updates/upgrades, pre-agreed with clients for maximum convenience/efficiency, and minimum disruption to end-users.
• System requirements:
  • PC or Mac: Windows 7+, Mac OS X 10.5+
  • Client-side Java Script required for administration pages
  • Tablet or Smartphone: Android, iOS, Windows

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard response time within UK business hours: - Critical: 1 hour - High: 4 hours - Medium: 8 hours - Low: 16 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard online 2nd and 3rd line support (£80-£100/hr) = within the support contract. Following our well-tested process of raising support calls on our online helpdesk portal, Site administrators will be able to track calls and review response times (compliant with our SLA). Support is accessed through an online ticketing system and support services can be online, via email, by telephone and optionally on-site (@ £750/day). Optional online 1st line support (£60/hr).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Prior to go live, system administrators are trained onsite and/or offsite via webinars. After go live, system administrators have access to online training and certification, and an online user documentation portal. In addition, system administrators have ongoing support via the Think Learning Helpdesk, and via optional onsite support from the Client Services team.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: If you move from a Totara service with us, to a service with another Totara partner, we will provide you with a copy of all user data so that your new partner can migrate your data to your new service. We will not provide copies of bespoke Totara code developments because each Totara partner is responsible for their own Totara code, and code created by our clients is for use by our client community only. We can provide additional help in migration, either using remaining support budget or for an additional support fee. We purge all client data from servers and all historic backups.
• End-of-contract process: The off-boarding process is included in the price of the contract (provide client/new supplier with all data, purge client data at agreed timescale), any additional actions would be at additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Totara is written in-line with industry web standards including XHTML, HTML5, and ECMAScript 5.1 (commonly referred to as JavaScript). Totara Learn displays in the latest browsers that support these standards. We aim to ensure that the product is equally usable both on desktop and mobile devices. Areas such as navigation, expandable/collapsible sections, and actions should all work with both desktop and mobile controls. There are also responsive themes provided with Totara that will re-flow for smaller resolutions to give the best possible user experience.
• Service interface: No
• API: Yes
• What users can and can't do using the API: AMF, REST, SOAP and XML-RPC can be utilised within Totara and implemented on request by the technical team to integrate external systems such as payroll and HR systems. Where LMS features are included, SCORM, AICC and xAPI can be utilised for elearning and set by the user within external authoring technologies.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Totara has high configurability built into the system administration menu and this includes the user interface colours, language, navigation and layout. Totara is a permissions-based system so anyone with the appropriate level of permission can make the customisations. Customisation is at the site level, and at the workflow level when designing performance processes such as appraisal reviews. There is a report builder where the appropriate users can customise reports and dashboards.

Scaling

• Independence of resources: Totara is hosted on scalable cloud servers that are monitored 24/7 using performance monitoring software

Analytics

• Service usage metrics: Yes
• Metrics types: The report source for service metrics is called 'Site Logs' for site-wide user activity logging. This system logging gives administrators the ability to see which pages a learner has accessed, time/date they accessed, the IP address, and site actions (view, add, update, delete). These logs can be displayed on a page or downloaded in text, ODS, Excel. We also provide free site activity tracking reports (from a web analytics application) to provide rich data around in-page time spent, bounces, geographical access and device/browser intelligence.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Totara Performance is GDPR compliant and has the ability for an individual user to export all data linked to them. The format of each item of exported data is equivalent to its storage method in the application's database (e.g. appraisal names/completion dates, or numerical values that represent status). Totara Perform also provides capabilities for export in the application (e.g. Report Builder). This approach can be useful for an individual wanting, for example, to take their completion data (reviews, competencies) with them to a new employer.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: External database

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We work to make your System available for use over the internet 24 hours per day, 7 days per week. We commit to no more than 0.1% of the year of unscheduled downtime (total inaccessibility to your Totara site), with service credits if we don’t meet this commitment (based on additional free weeks of hosting/maintenance service). Planned maintenance is excluded from the calculation. At least 5 working days of notice will be provided for any maintenance taking place between 5pm and 8am. At least 10 working days of notice will be provided, for any maintenance taking place between 8am and 5pm (or as agreed with clients). Your Totara site will be monitored via health checks at the server and application layers.
• Approach to resilience: We provide clients with access to high performance, secure, entirely UK-based platform services (with ISO27001, ISO9001, ISO27017 certification). Global Switch 2, a tier 3 data centre in London, and 100% network uptime guarantees. Includes a hot spare blade, so that in the event of a blade failure, a fresh blade is provided and restored. Daily backups are provided and stored on a separate SAN located on a separate physical location. NSX Firewalls are provisioned in a High Availability (HA) pair and are fully managed. The DDoS defence system is based on detection/diversion/verification/forwarding, and inspections are performed in real time, including the provision of IDS server monitoring for any malicious activity.
• Outage reporting: We report outages through Think Learning Helpdesk notifications, email alerts, and by phone, as relevant.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Totara utilises role-based access control for named system administrators and managers. The individuals, Totara system administration and management roles, and specific configuration access are specified and agreed as part of the implementation. The named system administrators also have access to technical support via the Think Learning Helpdesk. This is routinely audited, as part of ISO27001 accreditation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO Quality Services Ltd.
• ISO/IEC 27001 accreditation date: 06/03/2020
• What the ISO/IEC 27001 doesn’t cover: Our data centre partners have separate ISO27001 certification for the UK data centre. Certificate available on request.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Information Security Management System policies and processes, certificated and audited bi-annually by ISO Quality Services Ltd. Audit reports available on request. The Information Security Manager is a board level Director. Our Cyber Security and Information Security policies are communicated to, and signed by, all Think Learning employees. Staff training around GDPR is a key element of our onboarding process. We have regular audits of the controls listed above in terms of ensuring that all devices used by staff are fully compliant. All staff are updated at internal company meetings about ongoing cyber and information security requirements of personal devices and internal systems. As consultants, they can also advise on the Infosec capabilities of Totara. Think Learning also has an ICO registered Data Protection Officer (DPO).

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Code is managed by the Technical Services team utilising GitHub. System configuration and change management is managed initially by the System Implementation) team and then the Client Services team once live. System configuration and change management is documented in SharePoint using a versioned functional and non-functional requirements spreadsheet.; ; All changes and upgrades are tested within a client specific development environment to ensure functionality and security before moving to the live environment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is a control within our Information Security Management System (12.6.1). Where vulnerabilities are identified, system asset lists are examined to assess the impact of the vulnerabilities on the security of the system. Where a software update is deemed necessary, then the change control process is initiated.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Totara is monitored 24/7 at the application layer via health checks and performance monitoring. In the event of a compromise the technical team are alerted by text to resolve the issue within the stated SLA.
• Incident management type: Supplier-defined controls
• Incident management approach: Users report incidents via the Think Learning Helpdesk, which triggers the internal incident management process, involving Classification and initial support; Investigation and analysis; Resolution recording, closure and reporting via the Helpdesk.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £9,575 to £79,515 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free trial site enables you to explore Totara functionality and try out features such as appraisals, and compliance reports. Contact info@think-learning.com for access. Site configuration and data is refreshed periodically.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@think-learning.com. Tell them what format you need. It will help if you say what assistive technology you use.