Netscan Limited

Managed Core Infrastructure (Assured)

Fully managed resources on our Enterprise Core Infrastructure, 24 hour UK support and management, with customised control panel to manage your resource pool.

Managed, secure services over internet or JANET, for customers requiring an OFFICIAL platform based upon Assured or Elevated architecture (previously IL2 and IL3).


  • Flexible, Scalable Cloud Infrastructure
  • Enterprise Grade Performance in a UK Energy Efficient Datacentre
  • Full Image and incremental backups of all VMs
  • Robust security across the platform, providing a secure environment
  • Linux and Windows Server options
  • Choose your own hardware requirements, and scale immediately when required
  • 24hr proactive management, monitoring and optimisation by our experts
  • Disaster Recovery options available
  • Full Microsoft range available including MS SQL and Office
  • Data can be stored in over 50 locations globally.


  • Integrated SAN for maximum affordability
  • Full server image backups included
  • Powerful, fast storage, based on SSD and SAS hybrid arrays
  • Autoscaling for peaks in traffic
  • Unlimited 24x7x365 technical support
  • Automatic Failover giving true High Availability (HA) and maximum uptime
  • High end security throughout the platform
  • Migration Assistance from our team
  • Total control of cloud servers through a user-friendly control panel
  • All data stored within the UK and protected under ISO27001.


£0.03 per unit per hour

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11


Netscan Limited

Peter Duggal


Service scope

Service scope
Service constraints Scheduled maintenance is always carried out with at least 4 weeks advance notice
System requirements Antivirus software is recommended on virtual servers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 60 minutes SLA, 24/7/365
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels NetscanUK provide response times from 5 minutes depending on the priority/severity of the incident or request 24/7.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training is provided where agreed.
Service documentation No
End-of-contract data extraction All data is provided in a portable archive.
End-of-contract process The services are provided as outlined, with no additional costs except where the service is customised in agreement with the user.

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can manage VMs and Cloud Resources within the client area.
(Servers can be created/deleted/rebooted/suspended/powered on and off etc.)

All support requests can be raised through the web interface.

Profile and account information can be managed through the web interface. Additional contacts can be added/removed.
Web interface accessibility standard None or don’t know
How the web interface is accessible Web interface is responsive, and scalable.
Web interface accessibility testing Basic testing
What users can and can't do using the API All API access/management is carried out on a custom basis directly with our technicians.
API automation tools Other
API documentation Yes
API documentation formats PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface Root access to all services is provided.


Scaling available Yes
Scaling type Automatic
Independence of resources All instances are segregated with defined limits on usage.
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual Machines
  • Configuration
  • Files
  • Folders
  • Databases
Backup controls Requests can be made through the support channel to manage backup schedules as per the user requirement.
Datacentre setup Single datacentre with multiple copies
Scheduling backups Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability NetscanUK guarantees that the NetscanUK network will be available 100% of the time, excluding Maintenance. Customer is eligible for a credit for Network Downtime for any breach of this guarantee, which can be verified by NetscanUK’s technical support team. “Network Downtime” is defined as an inability to transmit and receive data caused by failure of network equipment managed and owned by NetscanUK and/or any upstream partners of NetscanUK, excluding Maintenance, but including managed switches, routers, and cabling.
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels VPN access only with 2FA
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISOQAR
ISO/IEC 27001 accreditation date 12/11/2015
What the ISO/IEC 27001 doesn’t cover -
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications CIFCOP

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Adherence to ISO 27001 throughout

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Internal system developed that audits and logs all changes made to any system/configuration. Changes are implemented on test infrastructure before being placed in production.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Internal systems developed over an 18 year period to monitor and mitigate threats.

Patches are deployed for any known vulnerability/exploit within 4 hours.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Infrastructure is monitored on a 2 minute basis, 24 hours a day.
Potential compromises are mitigated through custom software developed in house over an 18 year period that can be demonstrated to the user on request.
Incidents are responded to within an average of 10 minutes.
Incident management type Supplier-defined controls
Incident management approach Incidents managed as per ISO 27001 guidelines.
Users report incidents through support channel (ticket/phone).

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider KVM
How shared infrastructure is kept separate Strict firewall implementation along with built in cloud management layer segregation

Energy efficiency

Energy efficiency
Energy-efficient datacentres No


Price £0.03 per unit per hour
Discount for educational organisations Yes
Free trial available Yes
Description of free trial For customers making a 2 year commitment, we provide a 3 month free trial on all services rendered.

(No cancellation fee within first 3 months of the free trial)

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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