MyCRM Limited

Mapsimise

Mapsimise enables organisations like yours to gain Location Intelligence and Business intelligence through Maps.

Data can be uploaded or used from CRM systems building effective Maps. Team collaboration is supported with the sharing of data and Maps.

Systems like Microsoft Dynamics, Salesforce and Sugar CRM are now supported.

Features

  • Location Intelligence
  • Data Management
  • Geospatial
  • Spatial Queries
  • Mapping
  • Route planning
  • Real Time Analysis
  • Data Integration
  • GIS
  • Data Visualisation

Benefits

  • Combines Multiple data sets
  • Easy data visualisation
  • Easy data collaboration
  • Integration with popular CRM systems
  • Enables extended marketing
  • Enables export of filtered data by location
  • Combine multiple layers of data in a single view
  • Automatic geocoding of address data
  • Enables external data and map sharing
  • Creates intuitive charts using location data

Pricing

£7.75 to £12.25 a person a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Alistair@mycrmgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 7 0 9 2 7 6 6 4 2 6 8 2 7 5

Contact

MyCRM Limited Alistair Dickinson
Telephone: 01983 249500
Email: Alistair@mycrmgroup.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Mapsimise has a growing collection of data connectors, including Microsoft Dynamics, Salesforce, SugarCRM and marketing connectors for Mail chimp and others
Cloud deployment model
  • Public cloud
  • Community cloud
Service constraints
Mapsimise is a light weight cloud application for desktop and mobile, we do see any constraints with the service offering and have customers around the globe.
System requirements
  • WiFi or Data Connection required to the internet
  • Web browser with Windows 10 or Google Chrome,
  • All modern web browsers supported
  • Service includes relevant licence

User support

Email or online ticketing support
Email or online ticketing
Support response times
Mapsimise has a full help desk and Knowledge Base and support is unlimited
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is provided either by Facebook messenger, or Twitter along with email via the main web site

Or live chat via Lucky Orange
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Mapsimise support is offered with a SLA of 8 hours, with working hours. Tickets are answered on a first received basis
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The service has been designed to be self service, with easy monthly prorate billing and easy subscription.

We do offer additional setup service and maintenance on enquiry
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
  • Full online searchable Knowledge base
  • One to one support portal and ticketing
End-of-contract data extraction
Data is either available in real-time though connectors which means the data is not stored with in Mapsimise. Data that is uploaded via excel or csv can be extracted int he same way
End-of-contract process
Mapsimise is a self service platform, with cancel anytime, there are no long term contract commitments. Usage is pay as you go and can be increased or decreased at any time without request.

The service can be fully cancelled on line under the customer billing and portal section

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mapsimise mobile for the phone is aimed at data consumption but all features exist
Service interface
Yes
Description of service interface
We have extended service interfaces known as connectors for 3rd party systems
Accessibility standards
None or don’t know
Description of accessibility
Mapsimise can be accessed via a web browser of mobile device
Accessibility testing
No
API
Yes
What users can and can't do using the API
The Mapsimise API has been designed to push and pull data from the Mapsimise data tables.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Mapsimise is based of Microsoft Azure elastic cloud and automatically increases resources based on usage and demand

Analytics

Service usage metrics
Yes
Metrics types
Status of platform is monitor though our portal to gather key statistics by customer identifying usage and, number of maps, data tables and users
Reporting types
  • API access
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can we connected in real-time so that it never leaves the original systems, but data that is uploaded to Mapsimise can be exported in CSV / Microsoft Excel format
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • Microsoft Excel
  • Microsoft Dynamics 365
  • Salesforce Cloud
  • API
  • SugarCRM

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Mapsimise with Microsoft Azure has a 99.95 service guarantee of network and platform up time.
Approach to resilience
We have 3 platforms cross hosted with Microsoft Azure in the UK, EU and the US.

Each platform has elastic resource scalability on demand and has full backup and restore setup.
Outage reporting
We have a pubic help desk, an API and email notification, for desegregation of service and well as outage.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Mapsimise has role based management from owner to Admin including standard user, we encourage customer to identify roles for each level of user
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
OAuth identification can also be applied

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We adopt cloud best guidance from Microsoft and have been hosting applications for 11 years. Key to security is monitoring activity and understand misuse or intrusion
Information security policies and processes
Our core team has a flat structure and ultimately reports to the CEO / CTO. Process is define internally for reporting and managing platform up time and security

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Mapsimise as a platform has an on going development road maps is change management and automated testing in place. Each iteration is documented and tested before rolling to first and second staging, then online live deployment
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Microsoft Azure offers us the benefits of tracking vulnerability in each location and reporting severity that can then be managed assessed and action should action be required
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Using Microsoft azure, enable us to be reliant on Microsoft for protective monitoring of platform and patching of relevant OS technology.

Incident are reported by email which are then assessed and action if action is required
Incident management type
Supplier-defined controls
Incident management approach
Mapsimise has a full integrated support and help desk solution integrated with core platform to raise actionable incidents, with a 4 hour response time.

Internal incidents raised from testing and active monitoring are directly raise with development to review

Reporting of Incidents are managed through the help desk

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£7.75 to £12.25 a person a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Mapsimise has a free account which is limited to 1 user, 500 records and 3 data tables.

There is limited search, and no rout planning
Link to free trial
https://www.mapsimise.com/Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Alistair@mycrmgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.