Capture

Digital Asset Management Software

Capture provides web-based enterprise digital asset management systems from its fully managed infrastructure along with practical, hands-on expert services. Our configurable solution and expert services help organisation to manage, protect, monetise and maximise the value of images, video, documents and other types of digital content.

Features

  • Digital Asset Management (DAM)
  • Storage offering with back-up and maintenance
  • Submissions module: manage incoming content from your contributors
  • Keywording module: state of the art tool to enrich metadata
  • Website module: front-end interface for user access, with WordPress (CMS)
  • Permissions module: multiple layered permissions to control user access
  • CRM module: management of clients, contributors, and contacts
  • Reports module: customisable reports on data from across the platform
  • Licensing module: monetise content via eCommerce and basket capability
  • Finance and royalties modules: manage asset sales and contributor payments

Benefits

  • Secure the future of your archive with scalable trusted technology.
  • Access data globally with a reliable storage solution.
  • Monetise your content to generate revenue from your digital collection(s).
  • Practice legal compliance and manage rights when handling digital content.
  • Surface existing content to avoid recommissioning, relicensing, or reproducing assets
  • Control brand consistency with a unified repository of assets.
  • Save time by accessing content in a single searchable location.
  • Serve the unique demands of different audiences with tailored content
  • Encourage collaboration amongst your staff for increased efficiency and innovation
  • Reliable technology with backup, archive, and a complete DR solution.

Pricing

£500 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sam.wicks@capture.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 7 0 9 0 2 5 3 7 3 8 6 0 9 2

Contact

Capture Samantha Wicks
Telephone: +44 118 338 0960
Email: sam.wicks@capture.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Capture's system is based on Wordpress. It can therefore integrate with most Wordpress plugins.
Capture's system has a published open API and can connect to a wide range of third party solutions, for example CRM, Finance, Collections Management and inhouse solutions.
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
Back-up occurs between midnight and 3am, therefore whilst it’s rare, reduced performance may be experienced during this time.
System requirements
The Capture back-office (used by administrators) is optimised for Firefox.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Capture have a range of SLA models available (standard, green, orange, and red) with different associated response and resolution times. Response times are dependent on the priority level of the ticket, which is categorised into Critical/Priority 1, High/Priority 2, Medium/Priority 3, Low/Priority 4.

Capture’s Standard SLA has the following response times:
Critical/Priority 1: 2 business hrs.
High/Priority 2: 4 business hrs.
Medium/Priority 3: 12 business hrs.
Low/Priority 4: 24 business hrs.

Capture’s Red SLA has the following response times:
Critical/Priority 1: 1 hr 24/7.
High/Priority 2: 2 business hrs.
Medium/Priority 3: 4 business hrs.
Low/Priority 4: 4 business hrs.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support via Capture’s service desk to authorised Client personnel will be available 24/7, 365 days of the year. Manned telephone based support will be available from Monday to Friday (excluding UK bank holidays) between the hours of 09:00-17:30 (UK time).

Capture have a range of SLA models available (standard, green, orange, and red) with different associated response and resolution times. Response and resolution times are dependent on the priority level of the ticket, which is categorised into Critical/Priority 1, High/Priority 2, Medium/Priority 3, Low/Priority 4.

Standard SLA – included in maintenance, support and ongoing licence fee.
Green SLA – an extra £450 per month.
Orange SLA – an extra £900 per month.
Red SLA – an extra £2,000 per month.

Capture shall provide support engineers (CSEs) named in the Order Confirmation who are assigned to the Client’s account. The CSEs shall handle Tickets from the Client's CSRs and shall maintain continuity of knowledge of the Client account history. Capture shall use reasonable endeavours to provide continuity of CSEs.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Prior to using the system, initial training will be carried out. Capture believes that excellent, hands-on training is essential – and the way this is delivered can be adapted to client preferences e.g.: face-to-face; remote; one-to-one; one-to-many – always by a Capture expert – are among the options. All training is backed up with documentation, a fully searchable manual, and training videos. We are also bringing in short competence tests on various modules, and certification for those who gain proficiency in working with the Capture platform. Part of our training package is design to help our customer’s client team think how they are going to champion the system across their user base to encourage take-up and to implement change – and make the most of their new technology investment.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users can select assets in the DAM system and download their data to a CSV file, which they can configure. Data can also be embedded in some types of assets when they are downloaded, for example in image files using standards such as IPTC.

Capture can also do the data extraction on behalf of the client at the end of the contract. This would be charged based on time and materials. In this case, Capture would export the assets onto a hard drive which would be sent to the client and provide any data as CSV files.
End-of-contract process
Clients typically must give 90 days’ written notice to terminate the contract in line with the contract terms agreed.

Upon termination, all licences granted under the agreement shall immediately terminate. Capture shall provide the client with reasonable assistance in migrating the Services to a new supplier subject to the client paying Capture’s reasonable fees.

Capture may destroy or otherwise dispose of any of the Client Data in its possession unless Capture receives, no later than thirty days before the effective date of the termination of the agreement, a written request, for the delivery to the Client of the then most recent back-up of the Client Data.

Capture shall use reasonable commercial endeavours to provide the back-up and any transition services to the client within 30 days of its receipt of such a written request, provided that the client has, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination). The Client shall pay all reasonable expenses incurred by Capture in returning client data.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Capture front-end uses a responsive design that adapts to the visitor's screen size and orientation. This is to ensure the system works seamlessly whilst catering for various devices. For example, the layout of the menu will adapt to the size of the device’s screen depending on whether you are on laptop, mobile or tablet.
Service interface
Yes
Description of service interface
The Capture WEBSITE 3 front-end comes with a beautifully designed template and is driven by WordPress Content Management System (CMS) to control design. There are two templates available to choose from, which can be customised to reflect your branding using the WordPress widgets. Bespoke designs are also available at an additional cost, or can be developed by your own developers via the API.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Regular testing on accessibility is carried out using a mixture of automated and manual testing. Manual testing is carried out on the common codebase by the QA team using the accessibility checklist (https://accessibility.18f.gov/checklist/) as a point of reference alongside Capture’s testing methodology. For clients who have a custom design template, accessibility testing is incorporated into the QA process as part of project deployment. In terms of automated testing, Capture use WAVE (https://wave.webaim.org/extension). The WAVE Chrome and Firefox extensions allows you to evaluate web content for accessibility issues directly within Chrome and Firefox browsers.
API
Yes
What users can and can't do using the API
Capture’s front-end is entirely API driven, therefore any functions available via the front-end can be achieved via the API. This includes, search, download, sharing, lightboxes, and can extend to complete development of the front-end interface. There are also some limited administrative actions such as managing finance, royalties, keywording, users permissions etc. There are a number of administrative API functions that allow CRUD operations.

Users can make the changes via the API once Capture has set-up the service.

The API is constantly evolving through active and continuous development. You can access our API documentation here: https://api.captureweb.net
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The Capture platform is highly configurable, including, but not limited to:
Front-end design – clients can customise the look and feel of their front-end website via the WordPress widgets to change images/text/logos, add custom pages (i.e. help pages, about us, privacy policy page etc), and customise terminology (i.e. do you use the term groups, galleries, collections, themes etc). The Capture team can customise larger design changes to the template on behalf of the client.
Metadata fields – clients can add/edit custom metadata fields. These fields can be made searchable, or just for reference. You can select which fields are displayed to front-end users alongside the asset. You can set up custom mapping for incoming metadata into the corresponding fields.
Capturing data – For user registration, you customise what data is captured at the point of registration, whether you use drop downs, open text fields, mandatory fields etc. This applies to other forms of data capture across the site, including when a user downloads an asset, customise whether you want to gather data about the asset usage. Or if a user is licensing an asset, customise what licensing options are available, and then what data is collected to determine the price.

Scaling

Independence of resources
Capture utilised both pooled storage and a virtualised hosting environment which both partions individual client instances and allows for scaling as needed on a per customer basis.

Analytics

Service usage metrics
Yes
Metrics types
Incident Management:
Number of Incident calls raised by Client to Capture.
Breakdown of Incident calls by assigned priority levels.
Number of outstanding (open) Incident calls with Capture.
Incident resolution performance by call priority to show average and slowest time to resolve per priority level.

Request Fulfilment:
Number of Service Requests raised by Client to Capture.
Breakdown of Service Requests by assigned priority levels.
Number of outstanding (open) Service Requests with Capture.
Service Request resolution performance by call priority.

Service Operations:
Service Availability.
Number of changes undertaken that resulted in service unavailability / outage.
Total duration of interrupted service experienced.
Reporting types
Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Amazon Web Services, Broadberry, SmartFrame, Talkwalker

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can configure reports to export data in CSV, PDF, XML and HTML formats. Each report appears in a list on a browser page with options to select a format or to display data on the page. Users can also select assets in the DAM system and download their data to a CSV file, which they can also configure. Finally, data can be embedded in some types of assets when they are downloaded, for example in image files using standards such as IPTC.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • CSV
  • HTML
  • XML
  • API
Data import formats
  • CSV
  • Other
Other data import formats
  • Embedded metadata such as IPTC
  • API

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Capture’s main availability metric is the uptime of the service. Capture guarantees availability of the platform to 99.5% over the period of a year, excluding Planned Maintenance Periods. Capture measures the availability of the Services 24/7, 365 days per year and shall monitor it in accordance with an availability management monitoring system. Refunds are in the form of service credits, up to 100% of the service in a month based on a breach of the 99.5% availability, across multiple instances.
Approach to resilience
This information is not shared publicly and is available upon request.
Outage reporting
Capture provides email based alerts for any outage to a pre-determined email address for each client. Depending on the nature of the escalation, a named client contacted may be contacted by phone.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Capture use role based access controls to restrict access to specific parts of the application.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Capture’s business activities and processes are aligned to the ISO27001 standard and we remain committed to industry best practice methodology whilst working towards attaining certification. We take every necessary precaution to protect our customers data and ensure data centers and third parties meet our high standards also.
Information security policies and processes
Capture’s business activities and processes are aligned to the ISO27001 standard with an Information Security Management System framework in place. Adherence is contractual for all staff, contractors and third-parties and is managed via regular staff awareness training, risk assessment and continual improvement. Preventive and/or corrective actions are captured and tracked to successful resolution. The CEO is responsible for ensuring compliance with regulatory requirements with a dedicated working group engaged.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our configuration and change management process is based on common DevOps patterns. This allows us to react quickly to changes while maintaining a trial of those changes and where risk dictates including stakeholder approvals. We can be flexible with organisations whereby we can add your CAB (Change Advisory Board) into our process, allowing you to maintain a record and control of most changes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We maintain active membership in multiple vulnerability mailing lists for all software packages that we use. When a vulnerability is found, we review our system, code and infrastructure to check to see if it could affect our system. We then assess the risk and deploy patches to our services based on the severity of the risk. We aim to resolve any critical issues within 1 working day.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our frameworks include automated detection for potential compromises of the system monitoring for potential attack vectors and notifying the technical team of any potential issues. Any such notification will be reviewed by at least 2 members of the technical team. We aim to respond and secure any incidents within 1 working day.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are either created via automated monitoring systems, or via our 3rd party hosted support system if found by a user. Support will first attempt to re-create the problem, and allocate a severity based on our SLA. Security issues are reviewed by at least 2 senior members of staff, with an action plan produced based on severity and risk. An assessment of the log files will be performed and reviewed internally to look for any potential breach. The results of this will be escalated to director level, and the required stakeholders notified of our assessment.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£500 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Trials are available upon request for a limited time-period agreed with the client, with a vanilla implementation. Our experience shows that trials are infinitely more meaningful for the client when we engage with them throughout the allotted time via regular check-in calls.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sam.wicks@capture.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.