BridgeHead Software is 100% dedicated to healthcare. With 25 years of experience, and having successfully deployed our solutions to over 1,200 customers worldwide, we deliver best-of-breed, value-added services, from project planning to implementation; data migrations to ad hoc services; all designed to meet the data management needs of NHS organisations.
- Installation, configuration and testing of your HealthStore® Independent Clinical Archive
- Proven implementation methodology to support the needs of NHS organisations
- Comprehensive migration services for both DICOM & unstructured data
- Legacy application retirement, extracting/retaining data for clinical/compliance/governance purposes
- Consulting services: health checks, solution design, data/storage/disaster recovery assessments
- Services team consists of ITIL, PRINCE2 and TOGAF accredited staff
- Team integrates with your IT/clinical staff or operates independently
- ISO9001, ISO14001 and ISO27001 certified for support and maintenance
- Structured Lesson Design training: classroom, instructor-led, eLearning and self-paced learning
- No vendor lock-in: comprehensive and assisted offboarding, if required
- Enabling NHS organisations to consolidate, protect and share patient data
- Vendor Neutral Archive (VNA) / Independent Clinical Archive (ICA) services
- Providing organisations a pathway to move patient data to Cloud
- Helping organisations to manage exponential and rapid patient data growth
- Sharing data with the EPR enabling a 360-degree patient view
- Helping organisations realise their digital transformation strategies, e.g. paperless initiatives
- Reducing costs of legacy applications whilst leveraging their data
- Full Information Lifecycle Management for data compliance and governance
- Improving ROI & reducing cost of healthcare data management
- Creating a robust application protection and system recovery environment
£1050 to £1250 per person per day
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
BridgeHead Software Limited
|How the planning service works||
BridgeHead offers a number of planning services, including:
Onboarding for Cloud Services:
Cloud project specification and selection;
Transition management to Cloud services;
Cloud Service Integration and Management Services (SIAM):
Project management and governance.
Our expert Professional Services team can work directly with your team, or independently, to help you determine your specific implementation or upgrade requirements and then ensure these requirements are met through the installation, configuration and testing of your HealthStore® Independent Clinical Archive (ICA) from BridgeHead (see Lot 2 for more information). Once up and running, BridgeHead will continue to provide experienced resources to assist with system upgrades or the expansion of your data management environment.
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||BridgeHead HealthStore® Independent Clinical Archive (ICA)|
|Training service provided||Yes|
|How the training service works||
BridgeHead offers a variety of training and education programs to ensure you are realising the full value of your HealthStore investment. Our training is built to develop your skills while enabling you to meet your objectives in deploying HealthStore, e.g. designing a strategy for sharing patient data. BridgeHead has developed its technical training using a methodology called Structured Lesson Design (SLD). The aim of SLD is to deliver relevant technical training that enables the attendees to carry out designated procedures.
BridgeHead provides a number of formats and styles to meet your needs:
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
BridgeHead offers a variety of services to assist you in migrating data to support your data management strategies. By coupling these services with the software solutions we offer, BridgeHead is able to migrate both clinical and non-clinical data from one proprietary system into our HealthStore® Independent Clinical Archive, or between various storage platforms and devices. We offer both DICOM and unstructured data migration services to support this.
BridgeHead Professional Services staff are experts in data analysis and migration. We have developed a workflow (described in more detail further down) that ensures any migration follows an efficient, standardised process. Data is the lifeblood of an organisation and, therefore, must be treated in the appropriate manner.
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||BridgeHead HealthStore® Independent Clinical Archive (ICA)|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
BridgeHead operates its service to a very high quality in line with ITIL standards. BridgeHead has selected ISO as its chosen standards for service delivery and is fully certified for ISO9001, ISO14001 and ISO27001. These standards cover the delivery of BridgeHead's support and maintenance activities.
The BridgeHead Professional Services team has over 20 years of experience in healthcare data management and, during this time, has worked with numerous vendors and technology. We have developed reference architectures to ensure the software is always running at optimum performance and fully utilises the underlying infrastructure. As BridgeHead’s HealthStore is truly vendor agnostic, it is able to work with any vendor’s infrastructure, such as servers, storage arrays and hypervisors, which means the solution can be designed to ensure it meets the customer’s requirements. BridgeHead will work with the customer to review their current environment and provide recommendations based on their core requirements.
For every engagement, BridgeHead work with the customer to agree a data quality plan and data quality register.
|Ongoing support service||Yes|
|Types of service supported||Hosting or software provided by your organisation|
|How the support service works||
BridgeHead customers who contract for support may place calls to BridgeHead’s Customer Support line 24 hours per day, 7 days per week. BridgeHead will provide customers with a single contact number, email address and portal link for the Service Desk (upon Service initiation), for co-ordination of all incident activity.
For UK customers, BridgeHead's Service Desk is based in the UK with all calls handled in the English language and being compliant with the requirements of the Disability Discrimination Act. No personal data will be transferred outside of the UK.
|Service constraints||All services relate to the support of BridgeHead HealthStore® Independent Clinical Archive (ICA).|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Depending on the severity of the support issue, we aim to respond to questions within one hour for severity 1 issues, to within 8 hours for severity 4 issues. BridgeHead's Technical Support Service is available 24 hours per day, 7 days per week.|
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Support levels||BridgeHead Software has a global, dedicated team of technical support and engineering specialists who provide the highest quality support to our customers. Our objective is to provide your healthcare organization with the expertise and support you need to ensure you are receiving the maximum benefit from your investment in our software and to help you store, protect and share your clinical and non-clinical data. BridgeHead offers three levels of support geared towards the needs of our healthcare customers: Standard Support (8x5); Premium Support (24x7); Platinum Support (24x7 with HDM Managed Service). Support services are delivered via a multi-point support structure and can be tailored to meet the needs of our customers. Technical Account Managers (TAM) – Perform proactive technical outreach to our customers to gain a better understanding of your overall environment and future objectives. Technical Support Engineers (TSE) – Ensure the timely resolution of any difficulties, problems or challenges you encounter in the installation or use of our solutions. BridgeHead TSEs provide a comprehensive knowledge of the BridgeHead suite of products. The TSE also brings best practice and a wealth of knowledge in the utilization and how these products best perform in your technical environment.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Price||£1050 to £1250 per person per day|
|Discount for educational organisations||No|