Atos IT Services UK Ltd

Digital Workplace

Atos Digital Workplace has been developed with user experience as the number 1 priority. The service will provide you with a secure, flexible, monthly subscription based End User Compute environment that is designed to meet the needs of UK Public Sector customers for agile and reliable services.

Features

  • Access and Identity service
  • Data Loss Protection
  • Application Management
  • Device Provisioning and Enrolment
  • Device Policies and Protection
  • Per-user fee, not per-device, makes costs more predictable for IT
  • We do the complex setup, so you don’t have to
  • Data protection at rest and in transit
  • End to End Service Management adopting ITILv3 Methodology
  • Agile & Iterative delivery model

Benefits

  • Flexible support for wide a range of devices and applications
  • Option of UK based, 24/7 Cleared staff
  • Always up-to-date devices and services allow new working scenarios
  • Tailorable to reflect your own familiar standards
  • Monthly subscription based service with no capital investment needed
  • Per-user fee, not per-device, makes costs more predictable for IT
  • We do the complex setup, so you don’t have to
  • Data protection at rest and in transit
  • Supports digital end-user and customer scenarios
  • Supports Accessibility solutions

Pricing

£1050 per unit

Service documents

G-Cloud 10

270720139929344

Atos IT Services UK Ltd

Ray Stevens

07733315877

GCloud@atos.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Service changes and growth: When a growth in data greater than 15 percent in one quarter is predicted, the customer is asked to notify the MDVS team to allow appropriate evaluation and planning of service expansion.
Platform Pitching: As part of the On-boarding process, the customer will agree to a patching schedule for their consumed services.
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is provided on a 24/7 basis and within 1 hour of confirmed receipt to Atos
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing None or don't know
Onsite support No
Support levels Atos provide a single level of support for the service. Access is provided to support engineers to aid the resolution of tickets raised. Atos provides a tiered level of support, i.e. 1st line, 2nd line and 3rd line.
These are included within the quoted price
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Atos provide an onboarding service.
Service documentation Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction Atos will, if required provide a an extract of the customers data from the system. Atos will extract the data for a customer and provide this on an agreeable media. The media selected will be dependent upon the data volumes involved. Examples include but are not limited to DVD, NAS.
End-of-contract process At the end of contract customer have the option to have their data retained (at an additional cost), exported or deleted.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Customers do not directly access the service. Customers send logs to the service for analysis and Atos provides alerts to customer and reports
API Yes
What users can and can't do using the API Examples of API include RESTful and SOAP.
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources Atos has in place capacity management facilities. The service is hosted in the cloud where there is flexibility is resources, i.e. CPU, Memory & storage

Analytics

Analytics
Service usage metrics Yes
Metrics types Service usage metrics are provided in the service reports.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach SPF Tier 4 for Official
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Atos exports the data on behalf of the customer
Data export formats
  • ODF
  • Other
Other data export formats Provision of transformation event logs available at an additional cost
Data import formats
  • ODF
  • Other
Other data import formats
  • Syslog
  • Log data collected from flat files
  • Other methods at an additional cost

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The service is designed to operate 24 x 7. The cloud infrastructure upon which the service is built is resilient in nature and is host in high availability data centres which has resilient: Power, telecommunication, cooling. Disaster recovery procedures are in place and there is a second Atos data centre that the service can be relocated into. No service credits are given.
Approach to resilience The service is designed to operate 24 x 7. The cloud infrastructure upon which the service is built is resilient in nature and is host in high availability data centres which has resilient: Power, telecommunication, cooling. Disaster recovery procedures are in place and there is a second Atos data centre that the service can be relocated into
Outage reporting E-mail alerts or phone calls

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels The only user access is to the portal for ticketing system. This is over the PSN (or secure customer networks) and is performed by username and password
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Ernst & Young
ISO/IEC 27001 accreditation date 11/12/2017
What the ISO/IEC 27001 doesn’t cover ISMS provided upon request - full coverage
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications PSN, ISO 27001 - covered by Atos Global Certificate

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards PSN
Information security policies and processes Atos has processes and procedures in place covering operational security. Changes that impact security are covered at the Security Working Group. Atos processes are ITIL compliant. All assets are recorded automatically in a Configuration Management Database (CMDB), this allows the assets to be track through their lifespan.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Atos has processes and procedures in place covering operational security. Changes that impact security are covered at the Security Working Group. Atos processes are ITIL compliant. All assets are recorded automatically in a Configuration Management Database (CMDB), this allows the assets to be track through their lifespan.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Atos subscribe to filtered vulnerability feeds. Received vulnerabilities are assessed for their impact upon the service and patching or other mitigations are applied in timescales dependent upon the severity of the vulnerability. High level reporting on vulnerabilities and oversight is provided by the Security Working Group. Patching compliance is tracked at the Security Working Group
Protective monitoring type Supplier-defined controls
Protective monitoring approach Event logs are sent to the AHPS service, where a set of alerting rules are applied to the log streams in near realtime. These anlayse the logs feeds to suspicious activity. Where the alerting rules identify suspicious activity, alerts are generated and the Security Operations Centre (SOC) staff investigate the alert and report to the relevant party for resolution
Incident management type Supplier-defined controls
Incident management approach Atos has pre-defined incident management process to cover common security events and a generic security incident management process to cover the remaining types of incidents

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1050 per unit
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑