This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Atos IT Services UK Ltd are still valid.
Atos IT Services UK Ltd

Digital Workplace

Atos Digital Workplace provides a secure, flexible, monthly subscription based End User Compute environment. This includes implementation services such as an assessment of your workplace, and designs an approach for onboarding users – integration, governance, business process –including elements such as O365 for which we are an MS certified Partner.

Features

  • Access and Identity service
  • Data Loss Protection
  • Application Management
  • Device Provisioning and Enrolment
  • Device Policies and Protection
  • Per-user fee, not per-device, makes costs more predictable for IT
  • We do the complex setup, so you don’t have to
  • Data protection at rest and in transit
  • End to End Service Management adopting ITILv3 Methodology
  • Agile & Iterative delivery model

Benefits

  • Flexible support for wide a range of devices and applications
  • Option of UK based, 24/7 Cleared staff
  • Always up-to-date devices and services allow new working scenarios
  • Tailorable to reflect your own familiar standards
  • Monthly subscription based service with no capital investment needed
  • Per-user fee, not per-device, makes costs more predictable for IT
  • We do the complex setup, so you don’t have to
  • Data protection at rest and in transit
  • Supports digital end-user and customer scenarios
  • Supports Accessibility solutions

Pricing

£1,050 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@atos.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

2 7 0 7 2 0 1 3 9 9 2 9 3 4 4

Contact

Atos IT Services UK Ltd Louise Carr
Telephone: 07733315094
Email: GCloud@atos.net

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Service changes and growth: When a growth in data greater than 15 percent in one quarter is predicted, the customer is asked to notify the MDVS team to allow appropriate evaluation and planning of service expansion.
Platform Pitching: As part of the On-boarding process, the customer will agree to a patching schedule for their consumed services.
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is provided on a 24/7 basis and within 1 hour of confirmed receipt to Atos
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.0 A
Web chat accessibility testing
None or don't know
Onsite support
No
Support levels
Atos provide a single level of support for the service. Access is provided to support engineers to aid the resolution of tickets raised. Atos provides a tiered level of support, i.e. 1st line, 2nd line and 3rd line.
These are included within the quoted price
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Atos provide an onboarding service.
Service documentation
Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction
Atos will, if required provide a an extract of the customers data from the system. Atos will extract the data for a customer and provide this on an agreeable media. The media selected will be dependent upon the data volumes involved. Examples include but are not limited to DVD, NAS.
End-of-contract process
At the end of contract customer have the option to have their data retained (at an additional cost), exported or deleted.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Accessibility standards
WCAG 2.0 AA or EN 301 549
Accessibility testing
Customers do not directly access the service. Customers send logs to the service for analysis and Atos provides alerts to customer and reports
API
Yes
What users can and can't do using the API
Examples of API include RESTful and SOAP.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Atos has in place capacity management facilities. The service is hosted in the cloud where there is flexibility is resources, i.e. CPU, Memory & storage

Analytics

Service usage metrics
Yes
Metrics types
Service usage metrics are provided in the service reports.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
SPF Tier 4 for Official
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Atos exports the data on behalf of the customer
Data export formats
  • ODF
  • Other
Other data export formats
Provision of transformation event logs available at an additional cost
Data import formats
  • ODF
  • Other
Other data import formats
  • Syslog
  • Log data collected from flat files
  • Other methods at an additional cost

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The service is designed to operate 24 x 7. The cloud infrastructure upon which the service is built is resilient in nature and is host in high availability data centres which has resilient: Power, telecommunication, cooling. Disaster recovery procedures are in place and there is a second Atos data centre that the service can be relocated into. No service credits are given.
Approach to resilience
The service is designed to operate 24 x 7. The cloud infrastructure upon which the service is built is resilient in nature and is host in high availability data centres which has resilient: Power, telecommunication, cooling. Disaster recovery procedures are in place and there is a second Atos data centre that the service can be relocated into
Outage reporting
E-mail alerts or phone calls

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
The only user access is to the portal for ticketing system. This is over the PSN (or secure customer networks) and is performed by username and password
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Ernst & Young
ISO/IEC 27001 accreditation date
11/12/2017
What the ISO/IEC 27001 doesn’t cover
ISMS provided upon request - full coverage
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
PSN, ISO 27001 - covered by Atos Global Certificate

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
PSN
Information security policies and processes
Atos has processes and procedures in place covering operational security. Changes that impact security are covered at the Security Working Group. Atos processes are ITIL compliant. All assets are recorded automatically in a Configuration Management Database (CMDB), this allows the assets to be track through their lifespan.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Atos has processes and procedures in place covering operational security. Changes that impact security are covered at the Security Working Group. Atos processes are ITIL compliant. All assets are recorded automatically in a Configuration Management Database (CMDB), this allows the assets to be track through their lifespan.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Atos subscribe to filtered vulnerability feeds. Received vulnerabilities are assessed for their impact upon the service and patching or other mitigations are applied in timescales dependent upon the severity of the vulnerability. High level reporting on vulnerabilities and oversight is provided by the Security Working Group. Patching compliance is tracked at the Security Working Group
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Event logs are sent to the AHPS service, where a set of alerting rules are applied to the log streams in near realtime. These anlayse the logs feeds to suspicious activity. Where the alerting rules identify suspicious activity, alerts are generated and the Security Operations Centre (SOC) staff investigate the alert and report to the relevant party for resolution
Incident management type
Supplier-defined controls
Incident management approach
Atos has pre-defined incident management process to cover common security events and a generic security incident management process to cover the remaining types of incidents

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1,050 a unit
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@atos.net. Tell them what format you need. It will help if you say what assistive technology you use.