Digital Workplace
Atos Digital Workplace provides a secure, flexible, monthly subscription based End User Compute environment. This includes implementation services such as an assessment of your workplace, and designs an approach for onboarding users – integration, governance, business process –including elements such as O365 for which we are an MS certified Partner.
Features
- Access and Identity service
- Data Loss Protection
- Application Management
- Device Provisioning and Enrolment
- Device Policies and Protection
- Per-user fee, not per-device, makes costs more predictable for IT
- We do the complex setup, so you don’t have to
- Data protection at rest and in transit
- End to End Service Management adopting ITILv3 Methodology
- Agile & Iterative delivery model
Benefits
- Flexible support for wide a range of devices and applications
- Option of UK based, 24/7 Cleared staff
- Always up-to-date devices and services allow new working scenarios
- Tailorable to reflect your own familiar standards
- Monthly subscription based service with no capital investment needed
- Per-user fee, not per-device, makes costs more predictable for IT
- We do the complex setup, so you don’t have to
- Data protection at rest and in transit
- Supports digital end-user and customer scenarios
- Supports Accessibility solutions
Pricing
£1,050 a unit
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
2 7 0 7 2 0 1 3 9 9 2 9 3 4 4
Contact
Atos IT Services UK Ltd
Louise Carr
Telephone: 07733315094
Email: GCloud@atos.net
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
-
Service changes and growth: When a growth in data greater than 15 percent in one quarter is predicted, the customer is asked to notify the MDVS team to allow appropriate evaluation and planning of service expansion.
Platform Pitching: As part of the On-boarding process, the customer will agree to a patching schedule for their consumed services. - System requirements
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Support is provided on a 24/7 basis and within 1 hour of confirmed receipt to Atos
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- WCAG 2.0 A
- Web chat accessibility testing
- None or don't know
- Onsite support
- No
- Support levels
-
Atos provide a single level of support for the service. Access is provided to support engineers to aid the resolution of tickets raised. Atos provides a tiered level of support, i.e. 1st line, 2nd line and 3rd line.
These are included within the quoted price - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Atos provide an onboarding service.
- Service documentation
- Yes
- Documentation formats
-
- ODF
- End-of-contract data extraction
- Atos will, if required provide a an extract of the customers data from the system. Atos will extract the data for a customer and provide this on an agreeable media. The media selected will be dependent upon the data volumes involved. Examples include but are not limited to DVD, NAS.
- End-of-contract process
- At the end of contract customer have the option to have their data retained (at an additional cost), exported or deleted.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Firefox
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- No
- Accessibility standards
- WCAG 2.0 AA or EN 301 549
- Accessibility testing
- Customers do not directly access the service. Customers send logs to the service for analysis and Atos provides alerts to customer and reports
- API
- Yes
- What users can and can't do using the API
- Examples of API include RESTful and SOAP.
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- No
- Customisation available
- No
Scaling
- Independence of resources
- Atos has in place capacity management facilities. The service is hosted in the cloud where there is flexibility is resources, i.e. CPU, Memory & storage
Analytics
- Service usage metrics
- Yes
- Metrics types
- Service usage metrics are provided in the service reports.
- Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Other
- Other data at rest protection approach
- SPF Tier 4 for Official
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Atos exports the data on behalf of the customer
- Data export formats
-
- ODF
- Other
- Other data export formats
- Provision of transformation event logs available at an additional cost
- Data import formats
-
- ODF
- Other
- Other data import formats
-
- Syslog
- Log data collected from flat files
- Other methods at an additional cost
Data-in-transit protection
- Data protection between buyer and supplier networks
- Private network or public sector network
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- The service is designed to operate 24 x 7. The cloud infrastructure upon which the service is built is resilient in nature and is host in high availability data centres which has resilient: Power, telecommunication, cooling. Disaster recovery procedures are in place and there is a second Atos data centre that the service can be relocated into. No service credits are given.
- Approach to resilience
- The service is designed to operate 24 x 7. The cloud infrastructure upon which the service is built is resilient in nature and is host in high availability data centres which has resilient: Power, telecommunication, cooling. Disaster recovery procedures are in place and there is a second Atos data centre that the service can be relocated into
- Outage reporting
- E-mail alerts or phone calls
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- The only user access is to the portal for ticketing system. This is over the PSN (or secure customer networks) and is performed by username and password
- Access restriction testing frequency
- At least once a year
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Ernst & Young
- ISO/IEC 27001 accreditation date
- 11/12/2017
- What the ISO/IEC 27001 doesn’t cover
- ISMS provided upon request - full coverage
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- PSN, ISO 27001 - covered by Atos Global Certificate
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- PSN
- Information security policies and processes
- Atos has processes and procedures in place covering operational security. Changes that impact security are covered at the Security Working Group. Atos processes are ITIL compliant. All assets are recorded automatically in a Configuration Management Database (CMDB), this allows the assets to be track through their lifespan.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Atos has processes and procedures in place covering operational security. Changes that impact security are covered at the Security Working Group. Atos processes are ITIL compliant. All assets are recorded automatically in a Configuration Management Database (CMDB), this allows the assets to be track through their lifespan.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Atos subscribe to filtered vulnerability feeds. Received vulnerabilities are assessed for their impact upon the service and patching or other mitigations are applied in timescales dependent upon the severity of the vulnerability. High level reporting on vulnerabilities and oversight is provided by the Security Working Group. Patching compliance is tracked at the Security Working Group
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Event logs are sent to the AHPS service, where a set of alerting rules are applied to the log streams in near realtime. These anlayse the logs feeds to suspicious activity. Where the alerting rules identify suspicious activity, alerts are generated and the Security Operations Centre (SOC) staff investigate the alert and report to the relevant party for resolution
- Incident management type
- Supplier-defined controls
- Incident management approach
- Atos has pre-defined incident management process to cover common security events and a generic security incident management process to cover the remaining types of incidents
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1,050 a unit
- Discount for educational organisations
- No
- Free trial available
- No