KIN AND CARTA PARTNERSHIPS LTD

Customer Insights Accelerator

This service provides a faststart of Microsoft Customer Insights with integration to Power BI. Over 7 weeks we will implement Customer Insights, build a unified view from critical data sources and make it accessible through PowerBI to democratise customer understanding.

Features

  • Identify business outcomes and how data supports
  • Prioritisation of key data sources for integration
  • Set up and configuration of Customer Insights
  • Connect 4 data sources
  • Set up and configuration of Customer Insights
  • Data unified and ready to generate actionable insights
  • Connect Customer Insights to PowerBI
  • Configure single profile creation
  • Creation of Customer Insights Roadmap

Benefits

  • Increase understanding of your customers
  • Democratise customer/citizen intelligence throughout the organisation
  • Quickly engage your customers and citizens with greater personalisation
  • Prioritise what data intelligence is important to you

Pricing

£900 to £1,250 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marco.osullivan@kinandcarta.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 7 0 7 0 8 7 6 7 1 4 3 7 4 5

Contact

KIN AND CARTA PARTNERSHIPS LTD Marco O'Sullivan
Telephone: 07710020516
Email: marco.osullivan@kinandcarta.com

Planning

Planning service
Yes
How the planning service works
By helping buyers analyse the current data sources that they use to gather their customer data, we enable them to create a plan for building out an implementation strategy. This strategy helps to ensure all data sources are taken into consideration
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Azure
  • Microsoft Customer Insights
  • Microsoft PowerBI

Training

Training service provided
Yes
How the training service works
We help to train the internal business users. Our training enables them to be able to fully operate and maintain the Customer Insights software, as well as being able to add and remove new data sources to ensure that the system is using the correct and most up to date information.
Training is tied to specific services
Yes
Services the training service works with
Microsoft Customer Insights

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Once the software is implemented we will test the performance of the Customer Insights software, to ensure that it is performing at the correct level and will be sustainable.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Our team will work with your IT and operational leaders to ensure that there is clarity in the desired operational KPIs, and the operational model through which it will run. This will inform a clear set of functional and non-functional requirements that ensure the service is built with resilience and operation in mind.

We can play various roles in support; from advising on the appropriate operating model to ensure service resilience, training your existing support function, through to putting in place dedicated teams with well defined SLAs to execute on the model.

We have a wealth of experience supporting cloud platforms and products, delivering high criticality support at 2nd and 3rd line, up to 24/7.

Service scope

Service constraints
As the software that this offering relates to is managed and provided by Microsoft, their terms of service govern the use of the platform.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
During project scoping, we will work with your team to build a model that supports desired business outcomes.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
During project scoping, we will work with your team to build a model that supports desired business outcomes.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Google Cloud, G-Suite, HCL, Acoustic, VMware Tanzu, IBM

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£900 to £1,250 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marco.osullivan@kinandcarta.com. Tell them what format you need. It will help if you say what assistive technology you use.