Softcat Limited

Splunk Enterprise

Splunk Enterprise monitors and analyses machine data from any source to deliver Operational Intelligence to optimise your IT, security and business performance. With intuitive analysis features, machine learning, packaged applications and open APIs, Splunk Enterprise is a flexible platform that scales from focused use cases to an enterprise-wide analytics backbone.

Features

  • Collects and indexes log and machine data from any source
  • Powerful search, analysis and visualization capabilities empower users
  • Fraud and cyber threat detection analysis
  • Real time analysis for operational intelligence and business reporting
  • Information Assurance and security analysis
  • Monitor and ensure compliance issues
  • Monitor non heterogeneous networks with unpredictable formats.
  • Monitor Logistics RFID and logistics databases machine data (HUMS)
  • Monitor and manage internet of things including SCADA data
  • Big Data Analytics, machine data from internet/internal network

Benefits

  • Monitor performance of network infrastructure against Service level Agreements
  • Real-time network intelligence, avoid costly network escalations/downtime
  • Eliminate legacy software and application costs
  • Provide effective security compliance and reduce costs
  • Detect and reduce internal and external cyber threats/abuse
  • Proactively monitor clients/users understand and anticipate their needs
  • Increase security and network management assets productivity
  • Consolidate capabilities, reduce platform and application specific tools
  • Analyse ‘big data’ internet traffic and machine data
  • Analyse machine data from systems with varying formats

Pricing

£66.41 per unit

Service documents

Framework

G-Cloud 11

Service ID

2 7 0 6 5 6 4 1 1 3 0 6 4 5 2

Contact

Softcat Limited

Charles Harrison

01612725766

psitq@softcat.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements
  • Hardware non Windows> 2 x 6 core 2+GHZ, 12GB RAM
  • Windows> 2 x 6 core 2+GHZ, 12GB RAM
  • Linux, 2.6 and later
  • Mac OS X 10.10 and 10.11
  • Windows 8, 8.1, 10
  • Windows Server 2008 R2, 2012, 2012 R2

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24x7x365 Different service levels dependent on contract. P1 4 hours, P4 2 business days.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels 24x7x365 Different service levels dependent on contract. P1 4 hours, P4 2 business days. Prices in accompanying price list. On site support professional services available at extra cost. Technical Acount Managers allocated at no extra cost
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Splunk can provide free evaluation licences. Softcat offer Professional services to help plan & execute deployment.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The Splunk tool provides analysis and visualisation of data from various sources. The data rests at its original location and does not reside in Splunk. Therefore there is no need for data extraction at end of contract
End-of-contract process If a licence is terminated Splunk can provide Professional Services at extra cost to help the Buyer to migrate their analytics need to another supplier.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service If it is through a web browser the functionality is the same. if it is through the Splunk Mobile App custom visualisations do not work
Service interface No
API Yes
What users can and can't do using the API The Splunk Enterprise REST API provides methods for accessing every feature in our product. Your program talks to Splunk Enterprise using HTTP or HTTPS, the same protocols that your web browser uses to interact with web pages, and follows the principles of Representational State Transfer (REST).
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Splunk application sits within the buyers' network or within the infrastructure of their chosen Cloud Provider. Splunk consumes data from sources within the network. The user is able to configure dashboards and the target data sources. configuration can be through Splunk Web, Splunk's Command Line Interface (CLI), Splunk's REST API and directly in configuration files.

Scaling

Scaling
Independence of resources Splunk sits in the buyers network or the infrastructure of their chosen cloud provider and therefore contention is under their control

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Splunk

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Splunk's own cloud service uses logical data separation, authenticated user accounts, and industry standard hardening. Data in transit is encrypted with industry standard SSL and data at rest is encrypted with AES 256-bit encryption. This service is acccredited to ISO270001. We can help the buyer to enable a similar configuration suitable for their data at rest protection
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach There are many ways that a user can export data. Splunk provides a REST API to export data. Data can be exported by the Splunk Web facility. Users can use the Command Line Interface, SDK's and data forwarding tools.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • JSON
  • Raw Data
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • JSON
  • Raw Data

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Data protection between networks is the responsibility of the buyer or their cloud provider
Data protection within supplier network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. There is no connection between Splunks networks and those of the buyer. Data protection between networks is the responsibility of the buyer or their cloud provider.

Availability and resilience

Availability and resilience
Guaranteed availability Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Availability is controlled by the buyer or their cloud provider
Approach to resilience Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Resilience is the responsibility of the buyer or their cloud provider
Outage reporting Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Outage reporting is the responsibility of the buyer or their cloud provider.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Splunk sits in the buyers infrastructures or their cloud service provider of choice. In both instances the Splunk user authentication system allows the assignment of roles which require custom permissions. Admin, Power and User are roles set by default. The buyer can define other roles using a list of capabilities. Splunk authentication is enabled by default in Splunk Enterprise.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes This offering is for cloud capable software for the buyer to deploy how they chose either inside their network as a private or hybrid cloud or within the infrastructure of their cloud service provider. Therefore the information security policies and processes will remain the responsibility of the buyer or their service provider. However, we understand the requirements for security policies and processes. Our Cloud based service uses third-party validation by Brightline of our processes and policies efforts to safeguard customer data to industry standards worldwide. Working with our audit partners, SOC 2 Type 2 attestation is completed for all Splunk Cloud customer environments and ISO 27001 certification is completed for Splunk Cloud customer environments provisioned for data ingestion of over 20GB/day

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Splunk sits in the network of the buyer or the infrastructure of their chosen cloud provider, Configuration and change management is the responsibility of the buyer or their supplier.
Vulnerability management type Undisclosed
Vulnerability management approach Splunk sits within the infrastructure of the buyer or their chosen cloud service provider and therefore they control their vulnerability management process. However we have a robust process for threats to the Splunk platform . We maintain a policy of evaluating all potential security vulnerabilities that are discovered internally or externally within two business days of discovery. We use the industry standard CVSSv2 to rate vulnerabilities CVSSv2 . In the case of critical risk, high impact vulnerabilities, Splunk will make all reasonable effort to supply patches, assuming that patches are a viable stop-gap for customers who cannot otherwise upgrade Splunk.
Protective monitoring type Undisclosed
Protective monitoring approach Splunk sits in the infrastructure of the buyer or their chosen cloud service provider and therefore protective monitoring is the responsibility of the buyer or their supplier
Incident management type Undisclosed
Incident management approach Splunk sits within the infrastructure of the buyer or their chosen cloud service provider and therefore incident management policy and approach is the responsibility of the buyer or their cloud service provider

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £66.41 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full capablity of a Splunk Enterprise license for 60 days allowing indexing up to 500 megabytes of data per day. This can be converted to a perpetual Free license or the buyer can purchase an Enterprise license to continue using the expanded functionality designed for multi-user deployments
Link to free trial https://www.splunk.com/en_us/download/sem.html?ac=sitelink_freedownload&gclid=Cj0KEQjw5YfHBRDzjNnioYq3_swBEiQArj4pdC_6Iz6y

Service documents

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