SPICA Technologies Ltd

Devicepoint® for Workspace

Devicepoint® is an Internet of Things (IOT) solution for Facilities Managers and Building Operators. It utilises "retrofit" sensors and cloud software (IBM/AWS hosted) to monitor the built environment - including water systems (HSG 274 Part 2), occupancy- meeting room and desk utilisation, and environmental conditions (temperature, CO2, light, noise etc).

Features

  • Realtime monitoring of water system performance for compliance with HSG274-Part2
  • Building occupancy monitoring and footfall
  • Realtime monitoring of environmental and 'wellness' factors
  • Utilisation monitoring of meeting rooms and hot desks
  • "Smart Cleaning" monitoring of washroom usage, dispenser and bin levels
  • Staff "Proof of Attendance" monitoring for cleaning and security staff

Benefits

  • Real-time remote monitoring for assets in the built environment
  • Pro-active alerting for better compliance
  • Reduction in labour and operational costs through remote monitoring
  • Integration with CAFM and Asset Management platforms
  • Integration with room booking systems

Pricing

£3 to £6 per device per month

Service documents

G-Cloud 9

270189040885993

SPICA Technologies Ltd

Tim Streather

07960292798

tim@spicatech.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements None - all system requirements provided within SaaS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 4 business hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing None to date
Onsite support Yes, at extra cost
Support levels Devicepoint(r) applications are delivered as Software-as-a-Service with SLA's for solution availability
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Devicepoint(r) has a comprehensive online user guide, and training can be provided either remotely or onsite
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Data can be exported by clients in a variety of formats including custom reports (Word, PDF), Excel, CSV, and so on. The export format is customised to meet client requirements.
End-of-contract process Contract pricing includes hardware (either purchased or leased), device subscriptions and user licenses for the duration of the contract. Additional services (such as on-site installation) are delivered at additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile interface is designed for both tablet and phone screen sizes
Accessibility standards WCAG 2.0 A
Accessibility testing None
API Yes
What users can and can't do using the API Devicepoint(r) supports the 'Hypercat' specification and API
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Devicepoint(r) applications can be delivered 'white-labelled' and customised to adopt client branding and look&feel guidelines

Scaling

Scaling
Independence of resources We use virtualisation techniques within our hosting platforms to provide complete isolation between each client installation

Analytics

Analytics
Service usage metrics Yes
Metrics types The primary billing model is the number of connected devices (subscriptions) per month
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Devicepoint(r) solutions include comprehensive dashboards for analytics and reporting. Additionally, data can be exported into external Office tools or as CSV
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% uptime of the service per month, with service credits applied based on %age of downtime
Approach to resilience Available on request
Outage reporting Email alerts or client-specific monitoring API

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Information available on request
Access restriction testing frequency At least every 6 months
Management access authentication Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date In progress
What the ISO/IEC 27001 doesn’t cover Information available on request
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001 Policy Statement and information available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Information available on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach Information available on request
Protective monitoring type Supplier-defined controls
Protective monitoring approach Information available on request
Incident management type Supplier-defined controls
Incident management approach Information available on request

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3 to £6 per device per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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