Amazon Web Services EMEA Sarl, UK Branch
AWS Support - Basic
All customers receive Basic Support included with your AWS account. All plans, including Basic Support, provide 24x7 access to customer service, AWS documentation, whitepapers, and support forums.
Features
- 24x7 access to customer service, documentation, whitepapers, and support forums
- Best Practices - Access to 4 core Trusted Advisor checks
- Health status and Notifications - Access to Personal Health Dashboard
Benefits
- 24x7 access to customer service AWS documentation, whitepapers, support forums
Pricing
£0 a unit a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aws-gcloud@amazon.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 12
Service ID
2 6 8 8 5 4 9 1 8 1 5 3 4 4 5
Contact
Amazon Web Services EMEA Sarl, UK Branch
Chris Hayman
Telephone: +44 (0) 7825112477
Email: aws-gcloud@amazon.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
-
Business hours** email access to Support Engineers
Unlimited cases / 1 primary contact
General guidance:
< 24 business hours
System impaired:
< 12 business hours
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Pricing
- Price
- £0 a unit a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aws-gcloud@amazon.com.
Tell them what format you need. It will help if you say what assistive technology you use.