Amazon Web Services EMEA Sarl, UK Branch

AWS Support - Basic

All customers receive Basic Support included with your AWS account. All plans, including Basic Support, provide 24x7 access to customer service, AWS documentation, whitepapers, and support forums.

Features

  • 24x7 access to customer service, documentation, whitepapers, and support forums
  • Best Practices - Access to 4 core Trusted Advisor checks
  • Health status and Notifications - Access to Personal Health Dashboard

Benefits

  • 24x7 access to customer service AWS documentation, whitepapers, support forums

Pricing

£0 a unit a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aws-gcloud@amazon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 6 8 8 5 4 9 1 8 1 5 3 4 4 5

Contact

Amazon Web Services EMEA Sarl, UK Branch Chris Hayman
Telephone: +44 (0) 7825112477
Email: aws-gcloud@amazon.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Business hours** email access to Support Engineers

Unlimited cases / 1 primary contact

General guidance:
< 24 business hours

System impaired:
< 12 business hours

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Pricing

Price
£0 a unit a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aws-gcloud@amazon.com. Tell them what format you need. It will help if you say what assistive technology you use.