GeoXphere

XMAP Cloud GIS

XMAP is a modern cloud-based Web GIS for Local Authorities. It allows you to give mapping data and tools to everyone within the organisation in an easy and structured way. Users can efficiently view, edit, collaborate and analyse geospatial data in order to make better business decisions.

Features

  • Search, edit, query, print, measure and annotate functions
  • Desktop and Tablet enabled
  • Range of OS and public sector datasets included by default
  • Interactive live map publisher for public-facing websites
  • Admin Panel for user and data management
  • Hosting for raster and vector data
  • Data Sync for managing uploads and downloads
  • INSPIRE-compliant web-feed publisher

Benefits

  • Cross-department working improved
  • Ensure everyone is working from single source of truth
  • Aligns with remote working policies
  • Enables greater collaboration with Town and Parish Councils
  • Promote channel shift using live published maps for the public
  • Reduce reliance and strain on local IT servers and processes

Pricing

£8000 per licence per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 6 8 7 8 9 9 2 8 0 6 9 2 2 9

Contact

GeoXphere

Chris Mewse

01256364273

contact@geoxphere.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
For integration with back-office systems such as IDOX and spatial databases we rely on collaboration with the GIS and IT service providers within the Local Authority.
System requirements
Web browser (IE11 or stable channel of Firefox, Chrome,Safari)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Typically within 1 hour within business hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Unlimited off-site support during 1st month of on-boarding then 6 support tickets per year.

Tickets are not counted if the issues was the fault of the supplier.

Tickets may not be counted at the discretion of the supplier.

Batches of 6 additional support tickets can be purchased for £300.
Support available to third parties
No

Onboarding and offboarding

Getting started
One on-site training session is provided for the administrators during on-boarding.

One on-site 'train the trainer' session is provided for a group of team leaders.

User documentation is provided through a website.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Copies of map data will be provided in open raster and/or vector formats.
End-of-contract process
The contract includes the export and delivery through online means of any customer map data hosted on the service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
The customer logo can be added to the service. This is done as part of the system on-boarding.

Scaling

Independence of resources
Service hosting is suitably powerful to deal with intensive requests from multiple users.

Analytics

Service usage metrics
Yes
Metrics types
Number of users.
Number of hits per user per month.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Other
Other data at rest protection approach
Data is held in protected databases within a fully segregated data centre and corporate network infrastructure. Only authorised staff members are authenticated through the data centre network. Data stored for the services are kept historically and never removed.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
A web folder will be provided where an Administrator can download the data.
Data export formats
Other
Other data export formats
  • ESRI Shapefile
  • MapInfo TAB
Data import formats
Other
Other data import formats
ESRI Shapefile

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
GeoXphere's SLA offer's 99.9% availability for its online services (with 99.999% up-time on data centre).

Full SLA documentation is available separately on request. If GeoXphere do not meet the guaranteed levels of availability then a percentage of the annual fee may be refunded, which will be agreed with the customer on a case by case basis. To date this has never been required.
Approach to resilience
Our cloud software and services run on high availability virtualised servers.

Each hardware node gives a 99.999% up-time.

In turn, each component of our services operate in a load-balanced environment, giving resilience should one node fail.

We have active monitoring services in place that constantly assess web services and node performance. They automatically restart services should an issue be identified.

Should services fail an no automatic recovery is possible, the load balancer takes the affected node out of the loop and redirects to the functional nodes. Our technical team are immediately notified to prompt an action.

Off-site snapshots are taken regularly.
Outage reporting
Email alerts are immediately issued to customer administrators to inform them of any interruption of service, along with a regular update regarding the repair & fix, letting them know that service is available again.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Admin Panel access is restricted by username and password given to a customer administrator.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are building up our Information Security policies and processes and these will be provided to customers on request. Incident management forms part of the Security Incident Reporting Policy as part of the ISO27001 Information Security Management System.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our service is developed and maintained using a source control system and code repository.

Our service goes through beta testing before being made available to all.
Vulnerability management type
Undisclosed
Vulnerability management approach
Our datacentre firewall detects and allows action to potential threats. These threats are assessed by our IT team and action is put into place.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Regular internal reports are carried out to assess for inappropriate use of the service. Action may involve closing of user or organisation accounts.
Incident management type
Undisclosed
Incident management approach
We have a number of internal processes in place but are working towards recognised standards.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8000 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
All features included except on-site work and integration with back-end systems.

Service documents

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