Big Blue Door Ltd

Shared hosting services

Big Blue Door offers managed hosting solutions on shared servers at low cost with the same level of security as our dedicated servers. These servers are performance-optimised for use with Drupal, Wordpress, Symfony, and other popular PHP frameworks.

Features

  • Managed hosting, 64-bit Linux (Ubuntu or CentOS) operating system
  • Multiple UK data centres with 99.9% uptime SLA
  • High security, including firewall and Intrusion Detection System (IDS)
  • Web server stack, including PHP, and Apache or NGINX
  • TLS (HTTPS) encryption across all environments, verified by Comodo
  • Multi-level caching including Varnish and Memcache
  • Git version control, using private Github repositories
  • Infrastructure monitoring with BigPanda, Sealion, Nagios, or Monit
  • Hardware analytics using Monitorix or NewRelic, penetration testing using Nessus
  • ApacheSolr for fast website search indexing

Benefits

  • Cyber Essentials certified
  • Resilient dedicated hosting
  • Resource-based pricing - only pay for what you use
  • High Availability
  • Secure
  • 24/7/365 support and infrastructure monitoring
  • London-based agency and team

Pricing

£172.50 per unit per month

  • Free trial available

Service documents

G-Cloud 9

267445968014222

Big Blue Door Ltd

Paul Jenkins

0203 773 6040

paul@bigbluedoor.net

Service scope

Service scope
Service constraints N/A
System requirements No specific system requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times All responses within the working week will be responded to within one working day, and two days across the weekend.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels For every specific project we will agree a full service level agreement at the outset of the project which will allow us to ensure an appropriate level of support for your needs. As standard though we offer a full service desk, email, phone, live chat and onsite from core hours of Monday to Friday, 9.00am to 5.30pm. 24/7/365 support is also available as required.

Big Blue Door includes backups and disaster recovery as part of our standard support and maintenance offerings, but we also offer these services independently. Procuring these services independently of your hosting provider spreads risk and removes potential single points of failure.

We take nightly database backups with retention periods as follows:
- Daily backups for a one week
- Weekly backups for one month
- Monthly back ups to indefinitely
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We would generally provide the initial setup for clients as part of a wider hosting service offer. Should direct training be required this can be facilitated along with documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction A data dump can be generated from the service at any time and ported elsewhere.
End-of-contract process Data extract is included as part of the service, however any additional support is extra and can be provided as required on an individual basis.

Using the service

Using the service
Web browser interface Yes
Using the web interface From your account control panel users can manage service aspects such as: Service setup, DNS management, Firewall rules, ordering new services (VM's / dedicated servers etc) as well as monitor the status of servers.
Web interface accessibility standard WCAG 2.0 AA or EN 301 549
Web interface accessibility testing This service has been tested using ChromeVox.
API Yes
What users can and can't do using the API Services can be setup using the API, as well as performing tasks such as rebooting the service as required.
API automation tools OpenStack
API documentation Yes
API documentation formats HTML
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • MacOS
Using the command line interface As above users can setup services and restart servers as needed.

Scaling

Scaling
Scaling available No
Independence of resources Monitoring ensures that independent users are not affected by other users.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Memory
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Memset

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Database and all files backup
Backup controls Big Blue Door includes backups and disaster recovery as part of our standard support and maintenance offerings, but we also offer these services independently. Procuring these services independently of your hosting provider spreads risk and removes potential single points of failure.

We take nightly database backups with retention periods as follows:
- Daily backups for a one week
- Weekly backups for one month
- Monthly backup (retained indefinitely)

The exact nature of the backups and what is included can be tailored and agreed at the project outset.
Datacentre setup Multiple datacentres
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability For every specific project we will agree a full service level agreement with you at the outset of the project which will allow us to ensure an appropriate level of support for your needs. As standard though we offer a full service desk, email, phone, live chat and onsite from core hours of Monday to Friday, 9.00am to 5.30pm. 24/7/365 support is also available as required.
Approach to resilience Information is available on request
Outage reporting We provide email alerts and reporting on any outages.

Identity and authentication

Identity and authentication
User authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Restriction is managed by secure key's (for API access) as well as username & passwords for more routine support channels. Where we use third party support systems (e.g. Slack) two factor authentication can be supported.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 The British Assessment Bureau
ISO/IEC 27001 accreditation date May 2015
What the ISO/IEC 27001 doesn’t cover Big Blue Door as a business is covered by this certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Big Blue Door is both ISO 27001 and ISO 9001 certified, and all relevant staff have completed full Disclosure and Barring Service Checks. We complete quarterly information security reviews to ensure that standards are maintained and we follow a cycle of continuous improvement.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have an agreed change management process to allow services to evolve over time. Before any service updates a security impact report is completed.
Vulnerability management type Supplier-defined controls
Vulnerability management approach -
Protective monitoring type Undisclosed
Protective monitoring approach -
Incident management type Supplier-defined controls
Incident management approach We have defined process for any outages and will update clients via agreed methodologies - outage reports are then completed within 24 hours of all resolutions and circulated.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £172.50 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial We would offer a free trial during any development period and would on a case by case basis consider options for a defined alpha launch.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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