Nexus Open Systems Ltd

Nexus Managed IT Service Advanced

Nexus’s Managed IT Service Advanced delivers a real-time overview of how your IT systems are performing. This enables our engineers to predict and prevent most IT issues before they disrupt your business. We provide our clients with a dependable IT environment in which is monitored 24/7.

Features

  • Service Desk Facility providing expertise with 24/7 proactive monitoring
  • Incident, Problem and Change management with Escalation paths
  • Dedicated Account Management providing strategic planning and reviews
  • Unlimited Remote fault diagnostics and support for your organisation
  • Unlimited On-site fault diagnostics and support for your organisation
  • Dedicated Service Level Agreement (SLA) with clear response matrix
  • Patch management and remote configuration changes
  • Ownership of faults including Third party supplier liaison
  • Backup management service to provide peace of mind
  • Access to a dedicated professional services client portal

Benefits

  • Fixed cost proactively managed IT service
  • Free up essential management and resource time
  • Reduce downtime and avoid the break/fix cycle
  • Strategic ongoing planning and clear roadmap for technology
  • Clear support incident flow so you're fully aware of progress
  • Commitment to continually drive improvements for your business
  • Full onboarding process to ensure seamless support
  • Service Quality processes to ensure successful delivery
  • Unified and proven technical consultancy and support
  • Extensive consultancy experience of working with public sector clients

Pricing

£25 per user per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

2 6 6 3 0 9 8 0 5 5 8 1 6 9 6

Contact

Nexus Open Systems Ltd

Chris Goodwill

01392 205095

sales@nexusos.co.uk

Planning

Planning service
Yes
How the planning service works
Nexus understand that an effective IT cloud strategy should be intrinsically aligned to operational and financial restrictions. Our IT consultants are able to work closely with you by employing a multi-faceted approach to help you to develop a strategy and governance structure that will use technology to improve the operation and management of your organisation.

In defining an IT cloud strategy, we help clients to identity gaps between their current IT capabilities and their current operation or future direction. Working in collaboration with your IT team we can help to design a cloud technology roadmap, identifying initiatives that enable you to reach defined goals. Whether you are looking to implement an IT solution, develop bespoke software, create a website or launch a SharePoint intranet, we can guide you through the whole process.
To successfully execute and manage an IT strategy, your organisation needs an IT governance framework that defines how users and operators can interact with your business technology systems and infrastructure. Our consultants can help organisations to create IT governance procedures that mitigate risks by managing user-access rights, operating protocols and change-management policies.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Your most valuable asset is a skilled workforce. Nexus offers a wide range of authorised and bespoke IT training courses catering for both end users and technical personnel. At Nexus we know how critical it is for organisations of all sizes to have effective IT and communication systems that integrate with your daily business processes.

Efficiency is an essential part of a successful organisation, so it is imperative that your personnel maximise your IT investment by mastering the hardware and software solutions that you deploy.

It's a proven fact that effective IT training not only equips individuals with the skills to be more productive in the workplace but also promotes confidence and loyalty. Your most valuable asset is your skilled workforce.

Training courses can be delivered at the Nexus IT Training and Exam Centre in Exeter or at your premises. Courses are available for most industry-standard software products, however bespoke training courses are also available for specialist software and other hardware and computer network infrastructure products.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Working closely with your IT team, we fine tune our cloud deployment and migration proposals to plot the best route towards a successful business systems upgrade or the installation and configuration of new technology. Our cloud service migration proposals incorporate a clear definition of any work that Nexus or the customer may perform, outside of normal working hours if necessary to minimise any interruption of services.

When the cloud service migration project has been successfully completed we don't just leave you with your new service. We document important changes to your administration and management processes. All of the IT systems migration plans we produce include optional training programmes, support and maintenance or managed IT services.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Best practice configuration, quality assurance and performance testing are at the heart of the cloud support services which Nexus provide for Microsoft products.

Through industry recognised training and certification, combined with real-world deployment experience, our cloud support team can pass on the latest best-practice configuration and deployment methodology to make your cloud service projects deliver positive outcomes and results.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Nexus offer a comprehensive Cloud Support Service for all Cloud Services. Nexus deliver a comprehensive range of IT support and maintenance services supplying over 1,000 small, medium and enterprise-sized customers throughout the UK, 24 hours a day, 7 days a week. We have a series of support and maintenance options including:

Nexus Managed IT Service Advanced
Nexus Managed IT Service Premier
Nexus Guardian for IT Pros
Nexus Guardian for Business
Block Hour contracts
24/7 Technical Service Desk and Remote Support

Service scope

Service constraints
Delivered 8am to 6pm Monday to Friday
Remote environment health checks and reports
Remote patch management
Remote configuration changes

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard SLA is for 2 hours response for Critical issues; 4 hours response for Major issues and 8 hours response for Minor issues.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
None as yet
Support levels
Support Levels: Nexus Managed IT Service Advanced; Nexus Managed IT Service Premier; Nexus Guardian for IT Pros; Nexus Guardian for Business - Support cost: Pricing is dependant on customers infrastructure and environment - Account Management: A dedicated Technical Account Manager is assigned to each customer and our Service Desk team includes Cloud Support Engineers.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£25 per user per month
Discount for educational organisations
Yes

Service documents

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