Mindtree Limited

SAP Cloud Hosting and Migration (AWS, SAP HEC, Azure, Google, Virtustream)

Providing consulting and migration services to Public and Private cloud vendors - AWS, HEC, Azure, Google Cloud Platform, Virtustream

Features

  • Experience in procurement processes for IaaS vendors
  • Experienced architects to help shape your service definition
  • Experienced migration consultants to plan and execute your migration
  • Consulting and QA services for existing migrations
  • Run time service to manage Public cloud SAP installations

Benefits

  • SAP certified migration consultants
  • Strong partnerships with listed services
  • Experience running services in IaaS services
  • Vendor Agnostic

Pricing

£99 per unit

Service documents

G-Cloud 10

265973344971378

Mindtree Limited

Paril Popat

+447717750536

paril.popat@bluefinsolutions.com

Service scope

Service scope
Service constraints Our service does not run the platforms, we assist customers procuring, migrating and running these services to achieve better outcomes through our experience and relationships with the vendors.
System requirements Use of SAP Technology

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLAs are dependent upon the client requirements.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels SLAs are dependent upon the client requirements.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Training and documentation is available and structured to customer needs.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction This is dependent upon which service provider the customer is using - each has it's own process and tools.
End-of-contract process Depends on what service the customer is using - customer has the option to continue the support/migration service at a rolling monthly cost or cancel. The customer's contract with IaaS hosting provider is theirs to manage.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources The services does not guarantee isolation of resources as we do not own the platform.
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold AWS, Google Cloud Platform, SAP HEC, Microsoft Azure, Virtustream

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Cloud Vendor specific answer, available upon request
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual machines
  • Databases
  • Specific disk volumes
Backup controls Helpdesk ticket
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Cloud Vendor specific answer, available upon request
Data protection within supplier network Other
Other protection within supplier network Cloud Vendor specific answer, available upon request

Availability and resilience

Availability and resilience
Guaranteed availability Cloud Vendor specific answer, available upon request
Approach to resilience Cloud Vendor specific answer, available upon request
Outage reporting Cloud Vendor specific answer, available upon request

Identity and authentication

Identity and authentication
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Our service change management processes are aligned with ISO 27000 and 20000. Cloud Vendor details are available upon request
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications ISO 27000

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Our service has ISO 27000 and ISO 20000 certifications for Information security management as well as delivery of services to customers. Further information is available upon request for both our service and the Cloud provider

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our service change management processes are aligned with ISO 27000 and 20000. Cloud Vendor details are available upon request
Vulnerability management type Undisclosed
Vulnerability management approach Our service change management processes are aligned with ISO 27000 and 20000. Cloud Vendor details are available upon request
Protective monitoring type Undisclosed
Protective monitoring approach Our service change management processes are aligned with ISO 27000 and 20000. Cloud Vendor details are available upon request
Incident management type Undisclosed
Incident management approach Our service change management processes are aligned with ISO 27000 and 20000. Cloud Vendor details are available upon request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Other
Other virtualisation technology used Cloud Vendor specific answer, available upon request
How shared infrastructure is kept separate Cloud Vendor specific answer, available upon request

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £99 per unit
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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