Sypro Management Limited

Sypro Total Risk Manager

Sypro Total Risk Manager provides a solution for identifying and ensuring an organisations' documents and procedures are compliant, managing statutory compliance (inc. asbestos & legionella) and assessing and mitigating general and corporate risk (assessing likelihood .v. impact).

Features

  • Transparent, top down view of organisational estate & asset structure
  • Assessing, recording and managing compliant, compliance and organisational risk
  • Ensuring consistent health & safety policies across the organisation
  • Simple processes for ensuring statutory compliance
  • Maintaining accident, incident and near misses registers
  • Managing your EU and Non-EU supply chain compliance
  • Visibility and control of all externally held contracts and documents
  • Easy to manage admin and preference settings
  • 360º view on all organisational estates and assets
  • Easy to use, simple to implement graphical governance tools

Benefits

  • Safeguarding your organisations' assets, stakeholders and staff
  • Ensuring your organisation is legally compliant
  • Prevent expensive auto-contract renewals and rollovers
  • Give the organisation an effective and engaged supply chain
  • Simple and full transparent governance
  • Risks are identified earlier and managed more robustly
  • A single repository for all organisational policies and procedures
  • Configurable and easy to use dashboard based reporting tools
  • Time and date stamped actions to provide full audit trail
  • Promotes responsibility and accountability across the organisation

Pricing

£500 to £2000 per licence per year

  • Education pricing available

Service documents

G-Cloud 10

265652203149237

Sypro Management Limited

Simon Hunt

07970699193

simon.hunt@sypro.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Our solution is cross browser compatible, industry standard and requires no additional plug-in software for operation. All planned maintenance and enhancement releases are scheduled for testing and deployment outside of standard working hours. All users are notified of scheduled maintenance a minimum of 30 days in advance.
System requirements
  • Access to the internet (mobile or network)
  • Up to date and current web browsers
  • No additional software plug-ins are required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday - Friday 08:30 - 17:00 - acknowledged immediately, actioned within 60 minutes and resolved within 8 working hours.

Weekend/Bank Holidays - acknowledged immediately, actioned and resolved next working day.

Critical or complete system downtime would be actioned 24/7.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels 1st and 2nd Line support is provided as part of our licence fee and does not carry an additional charge. In the unlikely event of on-site being required, our Operations Manager would either present or delegate this task to a member of their Technical Team to resolve any issues. This event would be charged as per our SFIA rate card. It is worth mentioning that we have never provided on site technical support as this has never been requested by any Client.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have a specific implementation (on-boarding) process, that includes documentation requirements, excel (.csv) uploads and off/on-line tools.

Full training is available either 1:1 or a 'train the trainer' model.

An on-line 'knowledge-base' including documentation, FAQs etc is provided with the subscription.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • In-applicaiton Knowledge-Base
  • Video and e-Learning materials
End-of-contract data extraction Sypro Total Risk Manager, manages the organisations complete document policy, information and all relevant actions and asset details. Users can download all relevant documents (in any standard format) and either archive or retain these for their own use should they decide to terminate the use of our software solution.

Where a client requires assistance in doing this we will provide all necessary support.
End-of-contract process When a termination date has been agreed, and end of contract process that agrees responsibilities for both parties will exchanged and actioned.

Our software solution is a pay as you go (PAYG) SaaS model therefore payments finish as the contract determines and there are no additional penalties upon termination.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Optimised for mobile and handheld screen sizes and device functionalities.
Accessibility standards None or don’t know
Description of accessibility We review our software solutions in-line with WCAG, and where applicable we support the requirements for accessibility either directly through our own software design or by harnessing the functionalities contained within web browsers used to access our software solutions.

As result of the above we don't distinguish any differences between what any specific users can or cannot do, and all functionality and use is available to the broadest range of users possible. We undertake extensive testing in all environments to ensure we meet all possible requirements.
Accessibility testing Extensive UI testing is completed at the design, development and pre-release stages. This includes specific sessions with key customers, potential users and ensuring that the complete customer user base has the opportunity to review and provide feedback. Where accessibility has been identified we have addressed the requirements and developed solutions to meet the user requirements.
API No
Customisation available Yes
Description of customisation Customers can brand/personalise the access portal. Reports and dashboards can also be modified to meet specific organisational or people requirements. Any requests are co-ordinated through the customer nominated contact.

Scaling

Scaling
Independence of resources Our hosting solution with Amazon Web Services (AWS) provides automatic and instantaneous upscaling of server requirements in-line with users access demands. During busy periods our hosting solutions maximise their architecture to ensure our users notice no difference in system performance.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Where export functionality is available, users can download in .csv (excel), pdf.
Data export formats
  • CSV
  • ODF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability All of our solutions are provisioned on an availability of 99.5% uptime. In a scenario where there has been an impactful outage, refunded downtime will be identified and paid back. This would exclude a scenario where withdrawal of service is planned due to system upgrade or maintenance. In these scenarios we provide all users with a contracted minimum of 30 days prior notice. In addition, these outages for essential work/upgrade are performed at weekend/bank holidays to reduce project impact.
Approach to resilience All data is held within a recognised, industry leading datacentre supported by robust Disaster Recovery solutions and full system backups every 15 minutes throughout the day (24 hours). Further information is available upon request.
Outage reporting Any planned outages are scheduled and reported by: 1. In browser notification dashboard 2. User email alerts 3. Direct communication to organisational lead person

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Access to company master accounts are restricted to department heads and the Board of Directors. This includes hosting provision, system configuration portals and software solution databases.
These processes are protected by restricting access to specific IP addresses within our Head Office, doing this prevents any accidental or deliberate access attempts.
All support channels can only be accessed by defined client users and the appropriate internal support manager.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Hosted by Amazon Web Services (AWS) meets all listed requirements

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach At present, Sypro Management Limited is engaged with an accreditation agency to assess and implement processes to achieve formal ISO27001 accreditation.
We believe this accreditation will be achieved because as as an organisation we have always adopted best practise and have established and robust processes in place.
Information security policies and processes Annually the company handbook is reviewed by the Board of Directors with all agreed amendments being ratified. All department leads are equipped with a current company handbook outlining all company processes and procedures. Allied to this the on- boarding process of new starters focusses on information security and the established processes we have in place. At monthly company board meetings, quality, H&S and information security policies are considered, discussed and where appropriate modifications are agreed and communicated to all staff. A decision record and key event board minutes are recorded.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Our internal processes and documentation have been assessed in accordance with the named standard to ensure the following:
1. Full visibility of the status, location and configuration of all service components.
2. Life cycle road map to ensure all components are tracked.
3. Our Agile development methodology ensures that changes/modifications when reviewed always consider potential security impacts.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Our internal processes and documentation have been assessed in accordance with the named standard to ensure the following:
1. Possible threats, vulnerabilities or related techniques are considered thoroughly through regular external conferences, peer learning and domain knowledge; this includes severity and priority.
2. Our Agile development methodology assesses vulnerabilities as part of the process, and we ensure any potential vulnerabilities are considered and appropriate preventative measures are set in place.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Our internal processes and documentation have been assessed in accordance with the named standard to ensure the following:
1. Hardware and software alarm monitoring tools notify the development team of any suspicious network activity.
2. The development team can quickly react and prioritise accordingly and where necessary relevant action are immediately executed and any stakeholders informed.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Our internal processes and documentation have been assessed in accordance with the named standard to ensure the following:
1. There is robust help desk and issue management/tracking that ensures priorities are flagged and actioned, and customers have full transparency.
2. Common help desk issues are responded to quickly and standard responses are provided, and more complex issues are fully researched prior to issuing of responses.
3. SLA's are timely and clearly communicated.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £500 to £2000 per licence per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑