Sopra Steria Ltd
Sopra Steria Cherwell ITSM Provision, Design, Implementation and Support Service
Sopra Steria enables your journey from legacy ITSM toolsets to the Cherwell SaaS service, achieving the agility and accessibility provided by Cloud services. We have the experience to support your journey from initial business case through design, configuration, implementation and ongoing support.
- Assessment workshop, demo system, benefits and business case
- Design, configuration and implementation of the Cherwell ITSM software
- Integrated Virtual Assistants and Live Chat to provide 24/7 assistance.
- Self-service portal: knowledgebase; incident logging, request catalogue, CMDB
- Interfaces with other tools (monitoring; ITSM) to enable SIAM delivery
- Integrated processes and service improvement
- APIs to deliver enhanced functionality
- System Integration and Migration specialists
- Expertise to support integration with Cherwell HR and Finance modules
- Assured system performance with regular health and security checks
- Effective solution designed for User experience and enabling shift left
- Proven experience: SIAM tooling, operating model, processes and reporting.
- Accelerated change due to expertise in Cherwell Deployment
- Assured outcomes through ITIL processes aligned to the Cherwell toolset
- Managed migration to Cherwell SaaS; public or private cloud
- Savings through IT Asset Management, knowledgebase and self-service tooling integration
- Control over supply chain with Cherwell configured for multiple suppliers
- Single view of incidents and requests across resolver groups
- Efficiencies through deployment of self-serve chat bots and automation
- Use Cherwell data and our insights to drive continuous improvement
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