CloudFlare, Inc.

Cloudflare Enterprise Plan

Cloudflare can protect your website, make it run faster and improve availability with a simple change in DNS. By offering this functionality as a cloud service, we save you time, money and hassle.

Features

• Global CDN
• DDoS Mitigation
• Web Application Firewall
• Load Balancing
• Bot Mitigation
• Access Management
• DNS
• Edge Compute
• SSL/TLS Provisioning
• Internet Optimisation

Benefits

• Deliver web content to users faster
• Unmetered DDoS mitigation at L3,4 and 7, ensuring maximum availability
• Thwart L7 application attacks, including XSS and SQL Injection
• Safeguard from service disruptions with local and global failover
• Detect and mitigate credential stuffing, content scrapers and spam leads
• Our global DNS service is fast, powerful and secure
• Protect internal resources by authenticating and monitoring per user access
• Allow developers deploy code at Cloudflare's edge
• Automatic TLS certificate generation and deployment
• Optimise routes and content delivery, improving end user experience

£0 to £0 a terabyte a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at khaled@cloudflare.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

265310438547177

Contact

Khaled AlSaleh
+44 20 3514 6970
khaled@cloudflare.com

Service scope

• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Phone, chat, and email support with median response time of 15 minutes. For critical business issues, Enterprise customers have access to our 24/7/365 emergency phone support hotline
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Enterprise customers can choose between standard Enterprise support and Premium Support. Premium Enterprise support includes increased SLA response times and prioritised ticket handling. Standard Enterprise is included as a part of the standard Enterprise contract. Premium Support pricing is bespoke. Enterprise customers receive a dedicated Customer Success Manager and Solutions Engineer.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Cloudflare assists enterprise customers start using our service in a consultative manner using various methods, including remote and on-site and written documentation.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The Cloudflare User Interface includes data aggregation logs, which include audit logs (log of every action taken within the interface and change to an account setting), as well as HTTP request logs. Data can be extracted via API in aggregate, or individual requests can be downloaded from the UI directly. Upon ending a contract, Cloudflare will advise customers on capturing all these data prior to account termination.
• End-of-contract process: Cloudflare supports customers through the end of their contract and does not charge for reasonable off-boarding services. If a customer requires an extension of service during the off-boarding process, this may be subject to the same terms as the original contract, but will be determined through joint agreement between Cloudflare and the customer.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can manage all aspects of onboarding and configuration of their internet properties via the Cloudflare dashboard.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Our web interface is visually accessible in all areas. Our text to background contrast ratios are high and we don't rely exclusively on colour to relay information anywhere. As our web app is almost 10 years old we have varying states of keyboard and screenreader accessibility across different sections. As of late all new components in our shared pattern library are built to be fully keyboard accessible. We have high coverage on using semantically appropriate markup in forms and utilising buttons instead of text links for interactable elements.
• Web interface accessibility testing: We do conduct external and internal user-testing sessions where some portion of our test subjects opt to use assistive technologies, largely keyboard based users. We test in house as a part of our component development QA process for keyboard accessibility to ensure any job to be done defined in our product specs can be accomplished without the aid of a mouse.
• API: Yes
• What users can and can't do using the API: All onboarding and configuration management tasks can be completed via API.
• API automation tools: Terraform
• API documentation: Yes
• API documentation formats: HTML
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: Cloudflare offers CLI via a Cloudflare Open Source GO repository named "flarectl" (https://github.com/cloudflare/cloudflare-go/tree/master/cmd/flarectl) services can be provisioned, modified and deleted by using this as per the examples within the ReadMe.; ; Cloudflare also offers a Terraform integration that can be found here: https://www.terraform.io/docs/providers/cloudflare/index.html

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: N/A
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • HTTP request and response status
  • Network
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: EU-US Privacy Shield agreement locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Cloudflare conducts daily backups to maintain its service to customers
• Backup controls: N/A - Cloudflare conducts backups to ensure restoration of customer accounts in the event of a complete data loss or disaster scenario within its primary data center. Cloudflare only has limited customer data and does not host its customers' websites, therefore customers do not control what is backed up or recovered.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 100% uptime guarantee, 2500% service credit
• Approach to resilience: Cloudflare operates a global Anycast network with 185+ Points of Presence globally. Each data centre builds its own cache such that any data center can service an end customers' request. Cloudflare also has two data centres which make up the control plane, located in the United States and in Luxembourg. Information like customer account settings are backed up daily to the core data centres and, in the event of a disaster affecting the primary data center, full failover from the disaster recovery site would be conducted. More information regarding service level RPO/RTOs can be provided upon request.
• Outage reporting: Public dashboard, email alerts

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Cloudflare provides customer support through Zendesk, to which only the Cloudflare Support Team has access. Access to production is limited by role to the Systems Reliability Engineering team.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-Lign
• ISO/IEC 27001 accreditation date: 4/12/2019
• What the ISO/IEC 27001 doesn’t cover: Facilities; Equipment (other than that located within the in-scope data centers); Networks, Information Systems (other than those to which in-scope equipment are connected); Personnel (other than those with access to or involved in provisioning of in-scope production software)
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: PSC, Part of the NCC Group
• PCI DSS accreditation date: 19/03/2019
• What the PCI DSS doesn’t cover: N/A – Production network including billing network is in-scope of our PCI certification.
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type 1

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cloudflare is SOC 2 Type 1 and ISO27001 compliant. Cloudflare also has a robust policy management process by which all of its internal policies are reviewed and revised on an at-least annual basis. More information on individual policies or processes can be made available upon request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Cloudflare maintains baseline configurations in SaltStack. Cloudflare systems and process owners document and control change to all organizational information systems. All information system changes must approved by an appropriate manager in accordance with organizational policies and procedures. All configuration changes are monitored and access to production is severely based on role and utilizes systems to ensure access restriction and limitations.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All critical and high priority patches must be applied within thirty (30) calendar days from their release. Cloudflare conducts threat intelligence through the Information Security Team, who is responsible for reviewing and connecting disparate datasets to conduct internal and external threat analyses based on open source information, Cloudflare's internal logs, and the detection of anomalous behavior or traffic. Cloudflare also utilizes Red Canary for endpoint security, threat detection and notification.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Cloudflare's internal teams monitor our service for potential compromises in addition to sponsoring Responsible Disclosure and Bug Bounty Programs. Potential compromises are reviewed by the Security Incident Response Team (SIRT) who defines the incident level and then addresses the incident based upon severity classification.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents via the Cloudflare dashboard or Enterprise phone line. Cloudflare also monitors other channels, such as social media, to ensure that we are aware of any potential issue in the provision of service. Pre-defined processes exist for incident management, including common events. Incidents are subject to Cloudflare's Security Incident Response Policy, which includes requirements for root cause analysis and full reporting.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: No

Pricing

• Price: £0 to £0 a terabyte a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Entities who are evaluating Cloudflare's Enterprise service may conduct a Proof of Concept supported by Cloudflare, or sign up for a Free Account to trial our service.
• Link to free trial: https://www.cloudflare.com/plans/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at khaled@cloudflare.com. Tell them what format you need. It will help if you say what assistive technology you use.