Storm ID

Dermatology Virtual Asynchronous Consultation Service

The Dermatology Service allows patients to securely share photos of their skin condition as part of an asynchronous consultation with a remote dermatologist. The photos are triaged using Machine Learning (AI) to determine possible skin conditions, providing a prioritised view of patients who can be signposted to relevant follow-on care.

Features

  • Patient facing digital service
  • Integrated with Patient Management Systems for appointment management
  • Sharing of images and structured data questionnaires
  • Two-way messaging
  • Clinician service enabled via dermatologist dashboard
  • Clinician case management, note taking and appointment services integration
  • Standard APIs, identity, access and consent management services
  • Secure encryption of data in transit and at rest
  • Open standards for identity, powerful API and granular permissions
  • Distributed health data management model

Benefits

  • Support self-management of chronic skin conditions
  • Alternative care pathway to unnecessary face- to-face clinics and consultations
  • Improve triaging of skin conditions in primary care
  • Machine learning guided to improve decision making by healthcare professionals
  • Increase control and ownership of healthcare data
  • Scale your service through improved access to patients and clinicians
  • GDPR compliant consent model built-in
  • Data API supports HL7 FHIRv4 standard for healthcare data exchange
  • Integrations with Electronic Medical Record and Primary Care Systems
  • Approved Class 1 device under EU Medical Device Regulations (MDR)

Pricing

£50 to £250 a user a year

Service documents

Framework

G-Cloud 12

Service ID

2 6 5 0 5 3 1 3 6 2 0 8 3 6 3

Contact

Storm ID

Craig Turpie

0131 561 1250

craig.turpie@stormid.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Patient Management Systems (PMS)
Electronic Medical Record Systems (EMRs)
Cloud deployment model
Public cloud
Service constraints
None
System requirements
All system requirements are supported

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times are categorised by service request priority: Urgent: 1 hour; High: 4 hours; Medium: 8 hours; Low: 16 hours.

Response times at weekends, public and bank holidays are negotiated separately.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our WebOps Support Desk provides your first line response to support requests. The Dermatology Virtual Asynchronous Consultation Service is backed by Microsoft Azure services 24x7, 99.99% availability. Response times are categorised by service request priority: Urgent: 1 hour; High: 4 hours; Medium: 8 hours; Low: 16 hours. P1 - Urgent: Complete loss of an entire service for all users or severe degradation resulting in inability to function; P2 - High: Service functioning improperly resulting in some loss of service/system failure removing service from a number of users; P3 - Medium: Service functioning at less than optimal performance/system problem impacting but not removing service, resolve minor bugs/site errors; P4 - Low: Change requests.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
To support customers we offer tailored training for the Dermatology Virtual Asynchronous Consultation Service which can be delivered remotely or on premise.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Approach can be designed to suit customer requirements.
End-of-contract process
Approach can be designed to suit customer requirements. There may be additional costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile experience is fully featured but interfaces are optimised for smaller form factor.
Service interface
Yes
Description of service interface
A secure service interface in the form of a clinical dashboard is provided for healthcare professionals to administer the Dermatology Virtual Asynchronous Consultation Service.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Manual and automated interface accessibility testing has been undertaken but not specifically for users of assistive technologies.
API
Yes
What users can and can't do using the API
The Data APIs allow authorised clients to read and write physiology body measurements, vital signs, test results, nutrition and many other standard units of measurement as well as a range of resources based on the HL7 FHIRv4 standard.

Lenus protects user data with SSL while in transit and Microsoft SQL Server Transparent Data Encryption at rest. Access to these resources is locked-down by Azure Key Vault. Client applications are added to the system by a human. Only approved partners clients can access the Lenus platform.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Almost any element of the Dermatology Virtual Asynchronous Consultation Service can be customised to meet specific customer needs. Customisation is available to support the need to scale, to support specific security standards, monitoring and reporting or to provide extended help desk cover. Customisation requirements are typically informed through early stage work in determining user needs and organisational goals. For a live service, further customisations can be considered in response to analytics, user feedback and product enhancements.

Scaling

Independence of resources
Virtualisation technology is used to ensure applications and users sharing the same infrastructure are kept apart.

Analytics

Service usage metrics
Yes
Metrics types
Using tools such as web analytics and other data sources we monitor service usage and performance and recommend where service improvements could be made.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Approach can be designed to suit customer requirements.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.99%
Approach to resilience
Microsoft Azure provides failover capability. More information available on request.
Outage reporting
Public dashboard, API and email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
Limited access network (for example PSN)
Access restrictions in management interfaces and support channels
Available on request
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • Class 1 Medical Device under EU Medical Device Regulations (MDR)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Storm ID is working towards ISO/IEC 27001:2013 (ISO 27001).
Information security policies and processes
Information is an asset that Storm ID has a duty and responsibility to protect.

Our information security management system (ISMS) sets our approach to managing information security and is approved by top management and communicated to employees, contractual third parties and agents.

Top management are committed to protecting the information that we store and process though good information security practices. To achieve this, and comply with regulations, we have established:

an information security policy
a commitment to customer focus and applicable regulatory requirements
information security objectives that are measurable and consistent with the information security policy
an ISMS describing our approach to information security
responsibilities, authorities and communication processes
a management review process
a process to ensure availability of resources
data access and security processes
a business continuity / incident management procedure

Top management believe that a commitment to information security is important in order to:

encourage information and cyber security awareness amongst employees, to develop and a ‘secure by design’ mindset
increase customer confidence, which helps build relationships with and retain customers
reduce our exposure to risk
effectively utilise our resources

Storm ID have Cyber Essentials Plus accreditation and are in the process of achieving compliance with ISO27001.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is employed to evaluate, control and minimise risk and cost, and maintain the established standards and quality criteria. Our change management process is incorporated into our ITIL-based continual improvement process, that encompasses business objectives, creates baselines, defines measurements, and plans and implements improvements. Our change controls:

establish the purpose, category and nature changes
determine the potential consequences of changes
assess resource requirements for the changes

We use configuration management to establish and maintain consistency in our software’s performance. This includes configuration management for:

Project/work management
Source control
Build/release pipelines
Packages and artefacts
Azure CSP tenancies, subscriptions and Infrastructure
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Storm ID apply our ISO13485 accredited Quality Management System processes, and Cyber Essentials Plus backed security best practices to the information and IT assets we handle, reducing risk associated with vulnerabilities by being able to identify, classify, prioritise, remediate and mitigate vulnerabilities. Vulnerability scans are run regularly to identify weaknesses in the configuration of systems and to determine if any are missing important patches or software. Remediation or mitigation is undertaken on any vulnerabilities identified according to the class and priority of the vulnerability.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use ‘always-on’ proactive and protective monitoring to:

monitor the software performance
systematically identify risks
detect software faults when they occur
quickly initiate necessary corrective actions

Our proactive monitoring involves collecting meaningful and practical information. To do this we use tools such as:

Azure App Insights
Azure Log Analytics
StatusCake
Performance analytics
Service reports
Helpdesk calls and tickets
Customer complaints and positive feedback
Incident management type
Supplier-defined controls
Incident management approach
Storm ID’s incident management process requires that all events and suspect events that could result in the actual or potential loss of data, breaches of confidentiality, unauthorised access or changes to systems, must be reported immediately to top management by email, telephone or in person.

Incidents are centrally recorded, and appropriate management measures, including escalation and notification procedures are in place.

Incident reporting procedures are included in employee training.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£50 to £250 a user a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A free trial of the service is available for three months with ten patient user accounts and two clinician accounts.
Link to free trial
https://lenushealth.com/licensing/

Service documents

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