apto solutions limited

Splunk Software

Apto provide SaaS for Splunk or Splunk Cloud, that monitors and analyzes machine data from any source to deliver Operational Intelligence to optimize your IT, security and business performance. With intuitive analysis features, machine learning, packaged applications and open APIs. We only provide Splunk Accredited Consultants to deliver this service.

Features

  • Splunk Cloud or Splunk Enterprise in any combination
  • Powerful search, analysis and visualization capabilities empower users
  • Fraud and cyber threat detection analysis SIEM
  • Real time analysis for operational intelligence and business reporting
  • Information Assurance and security analysis
  • Monitor and ensure compliance issues
  • Monitor non heterogeneous networks with unpredictable formats.
  • Monitor Logistics RFID and logistics databases machine data (HUMS)
  • Monitor and manage internet of things including SCADA data
  • Big Data Analytics, machine data from internet/internal network

Benefits

  • Monitor performance of network infrastructure against Service level Agreements
  • Real-time network intelligence, avoid costly network escalations/downtime
  • Eliminate legacy software and application costs
  • Provide effective security compliance SIEM
  • Detect and reduce internal and external cyber threats/abuse
  • Proactively monitor clients/users understand and anticipate their needs
  • Increase security and network management assets productivity
  • Manage & Optimise your cloud costs
  • Automation of incident handling based on priority
  • Fraud detection

Pricing

£557 per gigabyte per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 6 4 6 7 4 5 2 9 8 6 6 5 0 4

Contact

apto solutions limited

Simon Eastwood

+44 (0) 8452263351

simon.eastwood@aptosolutions.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
CRM, Marketing, SalesForce, ServiceNow, ERP, Data Processing, legacy systems
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No
System requirements
  • Hardware non Windows> 2 x 6 core 2+GHZ, 12GB RAM
  • Windows> 2 x 6 core 2+GHZ, 12GB RAM
  • Linux, 2.6 and later
  • Mac OS X 10.10 and 10.11
  • Windows 8, 8.1, 10
  • Windows Server 2008 R2, 2012, 2012 R2

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on SLA contracted
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
0900 -1800 Monday to Friday excluding UK public holidays. 24/7 available on request.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Number different options dependent on whether the buyer is new or an existing splunk customer. These range from Sure start a packaged service including the SaaS to get th buyer up and running quickly with a growth plan.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Splunk provides the analytics and visualisation tools and depending on the configuration of data retention. The data rests at its original location and does not reside in Splunk. Therefore there is no need for data extraction at end of contract
End-of-contract process
Migration of analytics to another supplier can be offered depending on the buyers requirements at extra cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
If it is through a web browser the functionality is the same. If it is through the Splunk Mobile Ap custom visualisations do not work
Service interface
No
API
Yes
What users can and can't do using the API
REST API provides methods for accessing every feature in our product. Your program talks to Splunk Enterprise using HTTP or HTTPS, the same protocols that your web browser uses to interact with web pages, and follows the principles of Representational State Transfer (REST).
API documentation
Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Splunk application sits within the aptos cloud network or within the infrastructure of your chosen Cloud Provider. Splunk consumes data from sources within the network. The User is able to configure dashboards and the target data sources.
configuration can be through Splunk Web, Splunk's Command Line Interface (CLI), Splunk's REST API and directly in configuration files.

Scaling

Independence of resources
Splunk forwarders sit in the Buyers network or the infrastructure of their chosen cloud provider and therefore contention is under their control. The Splunk indexing and visualisation is typically part of the SaaS offered in an auto monitored and scalable cloud environment.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Splunk

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
There are many ways that a user can export data .Splunk provides a REST API to export data. Data can be exported by the Splunk Web facility. Users can use the Command Line Interface, SDK's and data forwarding tools.
Data export formats
  • CSV
  • Other
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • XML
  • Raw Data

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. Data protection between networks is the responsibility of the Buyer or their cloud provider.
Data protection within supplier network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Splunk sits within the Buyers network or the infrastructure of their chosen cloud provider. There is no connection between Splunks networks and those of the Buyer. Data protection between networks is the responsibility of the Buyer or their cloud provider

Availability and resilience

Guaranteed availability
We have different SLA's for different levels of service selected. That service level dictates the availablity percentage, the tolerances and subsequently the service credit. Service credits are applied only to future service payments.
Approach to resilience
Available on request.
Outage reporting
Email Alerts and Via Customer Support Portal

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
The service can integrate with existing authentication systems or uses groups and user permissions for access to particular functionality of the service.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QAS International
ISO/IEC 27001 accreditation date
14/04/2015
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
This is documented as part of our ISO27001 policies and processes.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to services and features follow our documented configuration and change management policy.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As part of our ISO27001 policies and processes we follow a number policies to prevent, assess, log, manage and eradicate vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have processes that continually review our monitoring devices, logs, processes, usage, application metrics, unauthorised connection attempts, attacks and so on.
Incident management type
Supplier-defined controls
Incident management approach
We have pre-defined ISO processes for incident management. Users report incidents through our helpdesk, using an incident management form. We provide incident management reports in a standard format as per our policy.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£557 per gigabyte per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Provided by Splunk Directly, Full capablity of a Splunk Enterprise license for 60 days allowing indexing up to 500 megabytes of data per day.

Service documents

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