Catalyst IT Europe Ltd

Consulting & Professional Services

Alongside Moodle/Totara LMS, Mahara, Koha, Drupal CMS, Catalyst offer a range of services to architect, migrate and deploy applications to the cloud. Specialist in Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform and OpenStack, our services include: technical audit; infrastructure design and build; performance load-testing; ongoing maintenance; and training.

Features

  • Certified Cloud Solutions Architects
  • Infrastructure and application review + needs assessment.
  • Recommendation of options for migration to public or private cloud.
  • Solution design and documentation.
  • Structured, automated and iterative deployment methodologies.
  • Support with systems integration - SSO or Shared Authentication.
  • Tune-up and performance/cost optimisation of existing cloud solutions.
  • Applications designed, built and optimised for cloud.
  • Hosting support for cloud stakeholders, administrators and developers.
  • Specialist experience with cloud hosting of Moodle and Totara LMS

Benefits

  • Guarantee high availability of enterprise applications.
  • Autoscale applications for peak demand.
  • Scale storage as and when you need it.
  • Reduce costs in infrastructure ownership.
  • Reduce operating costs in optimised cloud applications.
  • Best practice configuration, deployment and monitoring.
  • Flexibility to change hosting providers if you wish.

Pricing

£880 to £1760 per person per day

Service documents

Framework

G-Cloud 11

Service ID

2 6 4 3 6 4 1 1 0 6 5 3 7 0 2

Contact

Catalyst IT Europe Ltd

Joey Murison

01273 929450

info@catalyst-eu.net

Planning

Planning service
Yes
How the planning service works
Catalyst's team of certified solutions architects will investigate and document business requirements in a discovery phase. They will then lead discussion with the client on required future state for applications and make recommendations of potential cloud architecture to achieve this.

With agreement of preferred architecture, Catalyst will provide technical design and specification services along with a detailed plan for implementation. This might include: hardware specification; software version details; 3rd party or custom features; test design and planning; time-lines (including data migration and cut-over schedules) and systems security specification.

System resilience and disaster recovery is considered fundamental in all Catalyst cloud hosting and cloud software planning. This ensures a final outcome of high availability with no single point of failure.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Amazon Webservices (AWS)
  • OpenStack
  • Moodle LMS
  • Totara LMS
  • Mahara ePortfolio
  • Koha Library Management System
  • Drupal CMS
  • Microsoft Azure
  • Google Cloud Platform

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Catalyst take a phased approach to delivery of migration services. A discovery phase supports a shared understanding with the client of existing systems and migration requirements. This is followed by a planning and design phase, leading into implementation of that migration plan. Included in the plan are migration steps and time-lines, roles and responsibilities, success measures, risk mitigation strategies including data security considerations.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Amazon Webservices (AWS)
  • Rackspace

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Catalyst provide performance testing for cloud hosted systems on request. We do this by profiling performance issues or areas of interest (e.g. on a particular page or service). We also run load testing on target systems, measuring against predetermined performance expectations, using the JMeter tool-set and system metrics. Catalyst provide result reporting with recommendations and plans for remedial action as required.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Catalyst provide cloud hosting support services ( level 2 - 4 incident management and service request fulfillment) for cloud infrastructure through tailored service level agreements (SLA). Cloud hosting support services (level 2 - 4) are available to clients on Catalyst shared or private (client owned) cloud infrastructure. Support is provided via an online ticketing system and phone desk service.

Catalyst provide software and application support through tailored SLA. Supported software includes Moodle, Totara LMS, Mahara ePortfolio, Koha Library Management and Drupal CMS.

Service scope

Service constraints
None.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Responses to tickets are variable according to severity.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
Catalyst offer level 2-4 technical support of cloud systems. Pricing is subject to negotiation relative to requirements including how critical systems are, scale of support need, support hours and geographic location. Catalyst are able to offer a technical account management and or dedicated cloud engineer support subject to scale of requirements.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£880 to £1760 per person per day
Discount for educational organisations
No

Service documents

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