Datacenta - Managed Drupal Hosting
TThis service allows customers to develop and maintain websites in the Drupal CMS and post them to the Internet. Websites are hosted on a dedicated virtual server, (Single Core, 2Ghz, 2GB Ram, 50G Storage, 200GB per month of data transfer, two IPV4 IP addresses, reverse DNS) on a shared host.
Features
- All supported models of Drupal.
- Managed environment.
Benefits
- Local , on-site trained staff.
- Secure hosting from a ISO27001-accredited service provider
- On-site development staff
Pricing
£55 a unit a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at paul.bateman@datacenta.net.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 10
Service ID
2 6 4 2 9 1 6 1 4 5 7 8 7 5 0
Contact
Kimcell
Paul Bateman
Telephone: 01202 755375
Email: paul.bateman@datacenta.net
Service scope
- Service constraints
- Scheduled maintenance will be carried out in agreement with the customer, of which notification will be given 14 days in advance. However, in the case of emergency maintenance, the customer will be informed as soon as the issue/problem has been detected.
- System requirements
- No specifc customer requirements.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Dependent on severity. Datacenta’s support is based on the principle that your communication will be dealt with by an Engineer, not a Call Centre Agent (we don’t have them). Whether your chosen route is via email or telephone, you contact our Customer Support to provide a summary of the Incident, (or Service/Change Request as the case may be). The Engineer then captures the request in a “ticket” in our Service Management System (marking the point at which “the clock starts ticking”), and generates a return e-mail outlining the perceived initial scope of the matter to be investigated.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- No
- Support levels
-
Datacenta’s support is based on the principle that your communication will be dealt with by an Engineer, not a Call Centre Agent (we don’t have them).
Support is included in the hosting fee. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- After initial contact, an order will be raised, fully detailing the service that will be provided. Upon agreement to the order the service will be provisioned.
- Service documentation
- No
- End-of-contract data extraction
-
We allow a 1-week period following the date of
service termination during which the customer may request us to reactivate it. Only after this time will
Datacenta purge and destroy all customer data related to the service - End-of-contract process
-
The standard
minimum contract length is one year. After that time if the customer wishes to terminate his service he will
provide 1 month’s notice, after which further time the service will be suspended. The customer will be liable for
any outstanding charges incurred over the term of the contract. There is no termination charge.
Using the service
- Web browser interface
- Yes
- Using the web interface
- Dependent on Customer requirements by individual agreement
- Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- Dependent on Customer requirements by individual agreement
- Web interface accessibility testing
- None.
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- No
- Independence of resources
- Effective Capacity Planning processes.
- Usage notifications
- Yes
- Usage reporting
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- Network
- Reporting types
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Hardware containing data is completely destroyed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Folders and Files
- Virtual machines
- Databases
- Backup controls
- Agreed individually
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Supplier controls the whole backup schedule
- Backup recovery
-
- Users can recover backups themselves, for example through a web interface
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Bonded fibre optic connections
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
Datacenta offers an SLA covering the areas of Availability, Incident Management, Change Management (including Development Requests) and Report production (Major Incident Report). Datacenta defines 3 levels of achievement of service target categories in these areas, namely Expected Level, Service Impacted Level and Business Impacted Level.
Service Credits may be available by measuring achievement against these levels. The actual values of each level are by agreement. - Approach to resilience
- Available on request
- Outage reporting
- Email alerts, Twitter feeds, individual customer wiki updates
Identity and authentication
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Username or password
- Access restrictions in management interfaces and support channels
- Management and sysops functions are conducted only from a standalone PC not accessible other than from within the datacentre or by 2FA across a VPN.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Devices users manage the service through
-
- Dedicated device on a segregated network (providers own provision)
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyd's Register Quality Assurance Limited (LRQA)
- ISO/IEC 27001 accreditation date
- 6/5/2016
- What the ISO/IEC 27001 doesn’t cover
- Nothing identified in compliance audits.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 26/10/2017
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- None identified.
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Kimcell's Information Security Policy lies at the heart of Kimcell's ISO 27001 certification. There are 37 subordinate Policies and Procedures referenced therein.Kimcell employs a full-time, focussed Compliance Manager to ensure policies are updated and adhered to, and is responsible for ensuring staff are trained.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Described fully in Kimcell's ISM processes e.g. SP-28-Change Management, which details processes for Risk and Impact Analysis, implementation/Backout Planning, Implementation procedures, and Post Implementation Review. Monitored by Service Management staff and Compliance Manager, all under the auspices of the Information Security Forum.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Kimcell's SP-05 Risk Assessment process defines this, coupled with a Risk Management addition to Kimcell's ticketing system. Patches are deployed in accordance with timescales defined in Kimcell's Patch Management Policy (part of its ISO certification documentation set) according to either manufacturer advice (e.g. Microsoft Security Bulletins/"Patch Tuesday") or industry bodies such as the CERT Division (Carnegie-Mellon University), or advice from security consultants engaged to conduct penetration tests, ITHCs etc.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Protective monitoring is described in document 'SP-25, Monitoring_and_Information_Security_Incident_Management', covering Audit Logging, System Use Monitoring, Log information protection, Admin and operator log handling, Fault logging & Clock Synchronisation. In addition to automated monitoring, nominated engineers monitor logs from each server-type (Windows/Linux/Virtual), firewalls etc., as prescribed in work instruction 'WI-15 - Log_Monitoring_and_Review.' Details of any potential compromise are captured in a Severity 1 Incident ticket, Security Manager informed, Incident responded to immediately, and communication initiated to relevant persons as per 'ISBNP-01, Information _Security_Breach_Notification Policy'. Provisions of 'SP-47, Forensic_Readiness' are followed. Our ISO 27001 certificate covers these documents, which are available for inspection.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
Standard Change procedures are defined for Incident workarounds and service restoration, captured in the company's wiki knowledgbase as apropriate, All Incidents are recorded in Kimcell's ticket management system folln contact from users via phone, email, SMS or IM.
Kimcell's certified processes include the provision of Service Reviews and Major Incident Reports.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Supplier
- Virtualisation technologies used
- VMware
- How shared infrastructure is kept separate
- VLANs
Energy efficiency
- Energy-efficient datacentres
- Yes
Pricing
- Price
- £55 a unit a month
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at paul.bateman@datacenta.net.
Tell them what format you need. It will help if you say what assistive technology you use.