Kinsetsu Limited

ktrack Intelligent Asset Management

ktrack accounts for and tracks thousands of diverse assets in real-time, driving efficiency, ensuring compliance and removing reliance on manual processes and paper-based records. Provides traceability of people, equipment, vehicles and medical devices, providing immediate insight to asset flow relevant to service timelines and priorities within a site/region, or globally.

Features

  • Real time location services (RTLS)
  • Provides incident notifications so that any problems can be audited
  • Notifications and alerts on asset status (email and SMS)
  • Customisable mapping of locations, zones, colours, asset types and people
  • Tracks movement of critical assets and people within any location
  • Modular platform which is scalable and easy to use
  • LoRa, Sigfox, Zigbee, BLE, Wi-Fi, GPS and environmental sensor networks
  • RFID, Facial Recognition, Iris Scan, Cameras, Biometrics, Access Control
  • Smart Cities, Smart Agriculture, Smart Health, Smart Transport, Smart Office
  • RFID tags, proximity cards, proximity readers, biometric readers

Benefits

  • Real time reporting
  • Improves visibility, tracking assets in real time
  • Removes reliance on manual processes for validation
  • Optimises workflow and drives better staff utilisation

Pricing

£9752 to £124952 per instance per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

2 6 4 0 0 5 2 7 8 2 7 9 8 4 0

Contact

Kinsetsu Limited

Mairead Donaghy

028 9521 9091

sales@kinsetsu.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No constraints related to this service
System requirements
Any operating system that can run a supported web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 working hours, Mon to Fri 09:00 to18:00excl. Bank Holidays
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Prioritisation and Support Levels are agreed with each customer. Low - cosmetic or other low priority issue Medium - application functionality or process failure (with workaround possible) High- application functionality or process failure (no workaround possible) Critical - application unavailable or failure affecting all users
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Kinsetsu provide professional services to advise and implement kcrew.

Kinsetsu have a proven flexible approach to on-board and work with our customers.

Kinsetsu provides a range of resources to help customers get started on our services. These include: comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Kinsetsu work with our customers to ensure that there is agreed access to any data requiring extraction. Services to cover this may incur a charge
End-of-contract process
Kinsetsu work with our customers to plan and execute an agreed and seamless contract exit.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Besides a UX which is optimised for both there are no functional differences.
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Kinsetsu manages and monitors resource allocation to limit the effect an individual customer can have on the overall environment.

Analytics

Service usage metrics
Yes
Metrics types
Kinsetsu work with customers during onboarding to agree the dashboards, KPIs and reporting regime - daily,weekly and monthly which are available online.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Kinsetsu adheres to independently validated privacy, data protection, security protections and control processes.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Kinsetsu will support users in any requirement to export their data.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
SLA for standard availability is 99.9%. Any specific requirements can also be considered.
Approach to resilience
Available upon request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces are provided. Each customer will have a dedicated internal administrator who will manage access for the and enable different rights depending on the internal roles.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Kinsetsu follows the principles of ISO27001 and has an information security process in place.
Information security policies and processes
Kinsetsu follows the principles of ISO27001 and has an information security process in place.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Kinetsu follows ITIL v3 change management principles and has a defined change management process which is shared with customers.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Kinsetsu's approach to risk management includes the identification and management of risks and vulnerabilities, with a defined process in place for mitigating these and following a Vulnerability Management model.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Kinsetsu follows a proactive approach to application security. All access is monitored and audited with potential security incidents reported and actioned by the Support Manager with immediate effect. Kinsetsu has a Security Incident policy which includes the relevant escalation processes related to potential incident impact.
Incident management type
Supplier-defined controls
Incident management approach
Kinsetsu follows the ITIL approach to Incident Management and uses ticketing system for the management of all incidents.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£9752 to £124952 per instance per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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