IBM United Kingdom Ltd

IBM Watson AI Platform

Transform your business, enhance competitive advantage, and disrupt your industry by unlocking the potential within unstructured data. From gaining insights from text to automating interactions and analyzing images and video, tap into the power of Watson APIs to build your cognitive apps.

Features

  • Watson Assistant* (*Available as a premium service)
  • Personality Insights*
  • Discovery Service*
  • Language Translator
  • Natural Language Understanding
  • Tone Analyser *
  • Visual Recognition*
  • Speech to Text*
  • Text to Speech*
  • Watson Knowledge Studio*

Benefits

  • Access Watson APIs through IBM Cloud
  • Quickly build and deploy AI applications
  • Find patterns and meaning in unstructured data
  • Quickly train instances of Watson as a business user

Pricing

£300 per unit

Service documents

Framework

G-Cloud 11

Service ID

2 6 2 9 7 0 9 6 5 3 2 4 8 8 9

Contact

IBM United Kingdom Ltd

Alice Griffin

Please email

gcloud@uk.ibm.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No
System requirements
  • Internet connection & web browser
  • Runs on IBM Cloud, IBM Cloud Private for Data
  • Can be deployed on AWS, Microsoft Azure or Google Cloud

User support

Email or online ticketing support
Email or online ticketing
Support response times
IBM look to define and agree appropriate service levels and response times for each particular implementation based upon business need. Services levels are defined by categorising incident types according to severity, with response times per category of severity eg. Sev 1, 2 and 3. We would typically monitor e-mail/ticketing/telephone support 24x7, 7 days a week, categorising the incident and invoking the appropriate SLA. Sev 1/2 incidents can be prioritised for weekend responses. Sev 3 would typically attract a response during office hours (Monday to Friday 9 to 5).
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
IBM Cloud includes the following major accessibility features:

Keyboard-only operation
Operations that use a screen reader
IBM Cloud uses the latest W3C Standard, WAI-ARIA 1.0 to ensure compliance to US Section 508 External link icon and Web Content Accessibility Guidelines (WCAG) 2.0 External link icon. To take advantage of accessibility features, use the latest release of your screen reader in combination with the latest Internet Explorer web browser that is supported by this product.

The IBM Cloud online product documentation and the IBM Cloud user interface framework is enabled for accessibility.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Support is available 24x7. Support is provided by a ticketing system. Customer can define severity level 1-4. Premium support can be purchased which comes with a client success manager for 8 hours per week.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide comprehensive online documentation, tutorials, free online training courses and hundreds of tutorials and articles available on our developerWorks portal.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Each service on the IBM Cloud platform differs in the ability to export data. For example if a database was used, a database migration/export tool would be used by the user to extract the relevant data at the end of the contract.
IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process
At the end of the contract services continue to run but the user will be prompted to add a new payment method or sign a new contract. Access via the UI will be disable but services continue to run and there is no immediate data loss.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference.
Service interface
No
API
Yes
What users can and can't do using the API
REST API access is available to create new services, interact with existing services, look up services catalog, retrieve information about running apps & services, automate creation/deletion of apps etc. Each service also provides it’s own unique API. See https://console.eu-gb.bluemix.net/docs
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
New users can be added, service can be split into organisations & spaces to separate projects. Quota’s and spending limits can be applied.

Scaling

Independence of resources
The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics
Yes
Metrics types
Billing & Usage metrics, Application logs & performance metrics, User login & API events.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Security for both data-in-use and data-at-rest is the customers responsibility as the applications are developed. Customers can take advantage of several data-related services available in the IBM Cloud Catalog and IBM will advise and support as required. IBM are unable to view or access customer data.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Depends on the service being used in the platform i.e database.
Data export formats
Other
Other data export formats
Range of formats supported depending on the service being used.
Data import formats
Other
Other data import formats
Range of formats supported depending service being used.

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.95% for applications/services configured for high availability across 2 or more IBM Cloud geographic regions. 99.5% for applications/services deployed in a single geographic region. 10% credit refund if SLA is not met with necessary information to validate such a claim.
Approach to resilience
Available on request.
Outage reporting
Email alerts and available on a webpage at: https://cloud.ibm.com/status

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Role based access restricts access to management interfaces and support channels. Roles include developer, manager, auditor and billing manager. Different roles see different interfaces.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
11/12/2015
What the ISO/IEC 27001 doesn’t cover
Only tier 1 platform services are covered by ISO 27001 i.e Cloudant, MQLIght, DevOps, IBM Containers, Logging & Monitoring, Secure Gateway. For a full list please consult documentation.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Yes, for a full list see: https://cloud.ibm.com/docs/overview/security.html#compliance

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
- IBM Cloud (IBM PaaS) runs on Softlayer. And Softlayer is certified compliant with major industry standards like ISO 27001 & ISO 27018
Information security policies and processes
IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
IBM uses QRadar to track configuration and manage the lifecycle of components. Core platform components run through an automated pipeline to evaluate security impact of the change.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
IBM uses endpoint manager to manage patches to the system. IBM hardens the systems to ITCS 103.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
IBM uses QRadar to monitor system events which automatically raises a ticket to manage incidents.
Incident management type
Supplier-defined controls
Incident management approach
IBM:
-maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£300 per unit
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
30 day free trial. Entitles to a maximum of 2GB memory, 10 services and 1 SSL certificate
Link to free trial
https://cloud.ibm.com

Service documents

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