SVGC Limited

SVGC Digital Sensitivity Review Cloud Software

SVGC Digital Sensitivity Review Cloud Software is a cloud-based platform hosting a range of services and applications that support the management and release of sensitive documents to the National Archive. Users can build, access and share services and applications quickly and easily to enhance sensitivity review decisions.

Features

  • real-time reporting
  • remote access
  • domain agnostic
  • visualised comparative analysis
  • Remote access service to OFFICIAL/OFFICIAL SENSITIVE via Internet and RLI.
  • Database applications.
  • Single Sign On Services.
  • Bespoke application hosting.
  • Manage Requirements, Assumptions, and GfX
  • Create URD's, SRD's, SOR's and ITEAP's

Benefits

  • Gain insight and decision support to capability decisions
  • Model complex capability scenarios
  • Partnership approach to SaaS (more than just a hosting provider).
  • Users can collaborate across RLI, the internet and other WANs.
  • UK Hosted Services, with Security Cleared staff.
  • Over 20 years experience of working with HMG Departments.

Pricing

£0.001 to £250 per unit

  • Free trial available

Service documents

G-Cloud 10

262865429926005

SVGC Limited

Ms Julia Campbell

01747820900

commercial@svgc.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements Modern Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Next working day response.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Level 1 - Top Priority: In this case a full business solution should be delivered within 4 business hours to the client enabling it to move down to priority 2/3. Level 2 - High Priority: A solution will be provided within 8 business hours, this will be a fully tested permanent solution or a temporary work around, this will reduce the priority level to 3. Level 3 - Medium Priority: A solution will be delivered within 5 business days for a fully tested permanent correction or a temporary workaround, which would reduce the priority to a level 4. Level 4 - Low Priority: A solution will be provided within one calendar month if within the remit of SVGC.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Following an order being placed we will provide agree the components of the platform that will be required namely: • Underlying could platform • App platform • Specific app instances that will sit within the platform As appropriate to the project, we will discuss with the customer any on-boarding and off-boarding requirements and reach agreement on the most suitable approach prior to an order being placed. When closing a project, we review Lessons Learned and ensure that skills have been transferred to client staff where appropriate.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Off-boarding from the service is as simple as exporting and downloading your data if you choose to do so. We provide your data in an industry standard and easily readable format to make it as easy as possible for you to migrate to another service if you wish to do so. In addition, we can support clients to remove their data or transfer their data should they wish. We can also provide NCSC approved encrypted media to expedite the removal and transfer to another location.
End-of-contract process Ncluded: Removal of data Downloading data in an industry standard format Additional: Support with removal, download, and transfer of data. NCSC Encrypted media.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 AAA
Accessibility testing None yet.
API No
Customisation available No

Scaling

Scaling
Independence of resources The Cloud Software solutions offered by SVGC are hosted from an Accredited, secure Private Cloud operated entirely within the UK. The solutions are developed using Oracle Apex, supported by Oracle database technology as the back bone of the system. This provides the necessary combination of performance, in terms of speed, scalability and concurrent use, for most business applications, whilst also providing the necessary redundancy should the primary become unavailable.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide metrics on number of users, individual app usages, were apps provide information features used.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Off-boarding from the service is as simple as exporting and downloading your data if you choose to do so. We provide your data in an industry standard and easily readable format to make it as easy as possible for you to migrate to another service if you wish to do so. As is detailed in the data extraction section of this document, we support all clients to remove their data or transfer their data should they wish. We can also provide NCSC approved encrypted media to expedite the removal and transfer to another location.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Each customer is provided with a Service Level Agreement which specifies the availability and response targets. Typical availability is 99.96, assured by contractual commitment. SVGC offer Service Credits against the guaranteed levels of availability.
Approach to resilience Resilience of the service is provided throughout the service provision. • The Data Centres are classified as a Tier 3 data centre with alternate supply paths for all services to ensure 100% Data Centre uptime. • All redundant systems are regularly tested for operation and effectiveness. • N+1 Redundant Power Supplies. • The Public Sector Dataroom also has additional power connection allowing the entire room to be independently serviced in the event of a catastrophic failure at the site). • Redundant Backup Power from Generators and UPS (N+1). • 100% carbon neutral, PAS 2060 certified hosting. • Carrier Neutral with a range of Tier 1 and 2 carriers. • Multihomed internet presentation, means that if 1 carriers Point of Presence fails communications will automatically failover to another. • Redundant (N+1) Air Conditioning and Environmental Control. • Environmental systems supported by redundant power systems. DR facilities are also available, with secure connectivity provided to replicate data between the production and DR facilities.
Outage reporting Service outages and planned maintenance activities are communicated via the service web-interface status dashboards and messaging, via email alters and the Service Desk team make contact with agree Points of Contact in order to communicate status and ongoing activities.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Separate accounts are required for Administrative Access, with authentication and authorisation controls applied to all Administrative functions. SSH access to the Virtual machines command line, and RDP sessions requires key-based authentication from a specified source location into a bastion host, which then requires further authentication and account escalation at each onward connection to the specific administrative services.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Formal Accreditation from MoD (DAIS).
  • Cyber Essentials Plus.

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Formal Accreditation from DAIS, Cyber Essentials, IASME Governance.
Information security policies and processes Security policies and procedures form part of the formal system accreditation by DAIS.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Components of the system are recorded and tracked through their lifetime Every change to a configurable item requires a Change Control Form to be documented and approved. Changes are assessed for potential security impact, and where necessary are communicated to the system Accreditor for approval.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability management processes form part of the Risk Managed Accreditation Document Set (RMADS) which have been reviewed and approved by the DAIS Accreditor. SecureIA monitor threat sources, including CERT to gain information about potential threats. Vulnerabilities and Remediation activities are assessed to determine the priority, with patches being applied within the hour for critical security issues through to monthly patching for routine updates.
Protective monitoring type Supplier-defined controls
Protective monitoring approach SVGC employ protective monitoring services in compliance with Protective Monitoring for HMG ICT systems (GPG-13).
Incident management type Supplier-defined controls
Incident management approach Processes for reporting incidents is included within the Risk Managed Accreditation Document Set (RMADS) which includes HMG monitoring departments and points of contact. Users should report incidents to the first line Service Desk team, either by phone, email or via the web-portal. Incident reports are provided as part of the reporting cycle, with exceptional RCA and incident reports provided for security incidents.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • New NHS Network (N3)
  • Other

Pricing

Pricing
Price £0.001 to £250 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial Full version free for a negotiated period of time.

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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